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+Chaos Shaping is a form of improving efficiency and order in a chaotic environment. It works in tandem with [[Chaos Mapping]]. The basic process works like this:
+
+## Identify a Chaos Event
+A Chaos Event is an event that is unplanned or unexpected. You know for sure it will happen, but you can't control when it happens or how often.
+
+For example, we have no idea when USPS will show up, how many packages they'll have, or even if they will appear.
+
+## Observe
+Observe some examples of the chaos event and look for how it's effecting the work area. Pay attention to who is involved and how, what tools or areas it effects, and any other processes that are effected when it happens.
+
+## Measure
+You should measure how much the chaos event is effecting your overall operations for a short period of time, like over the course of a week or more. You should measure the following things:
+
+1. How many times did it happen each day?
+2. How many minutes did it last each day?
+3. How many minutes did it take people to get back to normal work after it was over?
+4. How many people were involved?
+
+## Model
+Once you've collected the data over a period of time it can be plugged into a data model to determine how much it's costing you (in terms of wasted productivity) to have the event happening.
+
+![[Chaos Measure and Model.ods]]
+
+The included spreadsheet above provides a basic way to do this using [[Montecarlo Simulations]].