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+---
+aliases:
+  - Customer Parts
+  - Replacement Parts
+---
+# Combining items and working with parts
+Sometimes a customer needs us to "combine" two items. That usually happens under two circumstances:
+
+1. They sent us a return that was missing pieces, and we have already checked it in. Later on, they send us the parts as a separate order.
+2. They have us keep a stock of replacement parts in the warehouse to fix units that are missing them.
+
+This document describes how to handle these situations.
+
+## Checkin and store the parts
+The parts the customer sent us should be sent in a [[Prep]] request. If they are, there are some extra steps you need to do that are explained later.
+
+The main things to do when checking in parts are as follows:
+
+1. Make sure the order is a Prep request.
+2. Open all boxes of parts, sort them by SKU/model.
+	1. Any parts that are messed up or broken should be set aside. Those should get item numbers and marked Defective.
+3. All other parts should be checked in as New, without an item number, and with the "parts" toggle set.
+![[Pasted image 20240201153552.png]]
+You can also mark inventory as parts using [[Bulk Update]]:
+
+![[Pasted image 20240201153636.png]]
+### Locations for parts we will store
+If we will be keeping the parts in storage to be used later, there are some extra steps you need to do.
+
+1. Determine the best sized bin or container for each type of part.
+2. Go back to the checkin page, and checkin an "INT" box to the order as follows:
+	1. Mark the box "Carton for Storage"
+	2. Measure the box.
+	3. Put an ALC on the box.
+	4. Put a label or sign on it that clearly says the SKU of what part is stored inside of it.
+3. Now, use bulk update to "move" all of the parts received into the new bin you have made.
+4. Finally, use the Presort Tool to update the location of the bin, and put it in a suitable location for longer term storage.
+
+### Order isn't a prep request
+If the customer used the wrong type of order, like an EZ request, just change the request type to Prep from inside the checkin page. This is so we can check the parts in as New without giving them item number or charging inspection fees.
+
+If the situation is that we harvested the parts from things already in stock, do this instead:
+
+1. Make a prep order on the customer's behalf
+2. Add the parts to the order. Use descriptive SKU that explain what they are parts for.
+3. Proceed as described above.
+
+## Using Parts / Combing Items
+Parts can leave the warehouse two different ways. They appear as Prep inventory to the customer, so they can ship them out as they would anything else.
+
+Also, the Refurb Page has a feature for browsing and using parts owned by the same customer who's item we're refurbishing, as shown below:
+
+![[Pasted image 20240201154302.png]]
+
+![[Pasted image 20240201154313.png]]
+![[Pasted image 20240201154321.png]]
+Following these steps will deduct the selected parts from the customer's inventory by marking them Disposed.
+
+## Other considerations about parts
+### Parts are not billed storage fees
+This is the reason it is very important to bin them as described during the checkin step.
+
+### Parts don't get item numbers unless they shouldn't be used as parts
+Parts should not get item numbers unless there is something wrong with the part that means we shouldn't use it. This is because, when we use parts from the refurb page, it just picks one at random from the database and consumes it.
+
+### Charging parts use and checkin
+Parts should be charged a $0.25/unit fee during check. This may not be configured for every customer. You will need to double check that and adjust the charges if needed.
+
+Using parts does not charge a fee. *However*, if the use of parts is not included in the customer's service plan, it should be charged as an "Insert" ($0.50). That is to cover the labor of determining what part is needed and picking it from storage. If multiple parts are used, multiple insert charges should be applied.
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