Pull in some older stuff from the wiki

Processes/Communications/Angry Spirits/Crab Bucket.md

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+Seemingly unsolvable, stress-inducing or morale-sinking situation that seems to latch on to anybody who gets involved and won't let them alone. Usually, this is because the problem is being caused by an external factor the people involved have no real control over.
+
+## Narrative example
+
+Bob and Sally are tasked with keeping the kitchen clean, organized, and safe. Meanwhile, John and Sarah are responsible for making 60 sandwiches per hour. The standards set by management, as well as the layout of the kitchen and equipment available mean John and Sarah can only make enough sandwiches if they work in an unnecessarily messy and unsafe manner.
+
+In the above situation, there isn't much either group can do. If either group succeeds at their goal, it most likely causes the other group to fail.
+

Processes/Communications/Angry Spirits/Help Vampire.md

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+A help vampire needs so much help with their work you have to do it for them. Kind of like a [[Time Vampire]], but basically forces you to do their work for them or they won't go away. A slight variation of this can be a person who asks so many questions about assigned tasks we're discouraged from assigning them any work.
+
+## Narrative example
+Tom's making pizza while Jerry is setting up the Christmas tree. Tom calls over Jerry to ask some questions about how to kneed the dough. Once Jerry gets there, Tom keeps asking more and more questions or interrupting Jerry before he can answer. Jerry ends up _showing_ Tom how to make the pizza by doing most of the work for him.
+
+The end result is Jerry does most of the work while Tom just watches or asks questions, and the Christmas tree doesn't get decorated on time.

Processes/Communications/Angry Spirits/Koolaid Man.md

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+Person who makes a habit of loudly intruding into the work environment with distracting announcements at unexpected times.
+
+![[Pasted image 20230130123825.png]]
+## Narrative Example
+Tom and Jerry are on the phone with Bugs Bunny to talk about a business deal. Suddenly, the Koolaid man runs into the room and starts shouting about his new Discord channel.
+
+Tom and Jerry are all interrupted and confused, and getting back on track is both time confusing and stressful.
+
+The Koolaid Man might even be upset or confused they react rudely to his behavior.

Processes/Communications/Angry Spirits/Monty Hall Project.md

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+Such a huge number of resources are devoted to a project it actually derails or delays the project.
+
+## Narrative example
+Tom agrees to help Jerry change some light bulbs this weekend.
+
+Tom shows up with a van full of tools, several step ladders, safety equipment, and three helpers.
+
+Getting the situation under control and dividing the work takes longer than if Jerry had just done the work himself.

Processes/Communications/Angry Spirits/Phantom Deliverable.md

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+Work we expect to be done, but nobody is clear on when, why, or who is doing it.
+
+## Narrative example
+Tom and Jerry talked about how much they like pizza for an hour or so, but didn’t make any plans to get pizza.  
+  
+Later, Jerry goes grocery shopping without buying any pizza. Tom is surprised Jerry didn’t buy any frozen pizza.  
+  
+Neither person actually asked or agreed to buy frozen pizza, but Tom expected Jerry would buy pizza because they talked about it for a long time.
+
+## Common causes
+
+### 1) Acting or relying on assumptions
+We assume someone else “has common sense” or will take a “reasonable action” based on our own ideas of what’s reasonable or normal, which they may not share or understand.
+
+### 2) Lack of rapport
+We haven’t worked together for very long, so we don’t communicate very well. We haven't yet gotten a feel for what's normal or how to communicate with each other.
+
+### 3) Lack of initiative or clear triggers
+We are expecting to be told what to do, so we aren’t taking initiative to find and solve problems on our own. It might also be a person doesn't understand they're supposed to react to a certain situation without being told each time.
+
+### 4) Slacking off by pretending we don't understand
+Someone is slacking off or avoiding work by pretending they don't understand what's expected from them.

Processes/Communications/Angry Spirits/Time Vampire.md

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+Person or situation that eats up unreasonable amounts of time, often on a regular or ongoing basis.
+
+![[Pasted image 20230130121149.png]]
+
+## Examples in Story Form
+
+Tom spends a lot of his time walking around every day talking to people about pizza places or asking them questions about pizza.
+
+Other people are annoyed about this because they have other things they need to be doing, and Tom is interfering.
+
+Tom puts pizza menus all over the wall where important notices are supposed to go, so it takes people longer to find information they actually need.
+
+# Common causes
+## 1) Misunderstanding or disrespect about someone else’s priorities.  
+
+We assume the other person has the time or interest to spend on something they actually don’t, so we keep wasting their time with it or interrupting them to talk about it. We probably believe we’re being helpful or friendly.  
+
+## 2) Information is not fast or easy to find, so we ask about it instead of looking it up.
+
+## 3) We don’t have a clear todo list or schedule, so we think there’s nothing else we should be doing.
+
+## 4) We are intentionally wasting time because of misaligned priorities, like if somebody is often talking to a friend on the phone instead of helping do the work.

Processes/Communications/Angry Spirits/Werewolf Project.md

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+A project appears to go completely off the rails from what was expected, and morphs into something nobody intended. Usually, it's unclear exactly why or what happened.
+
+## Narrative Examples
+
+![[Pasted image 20230130122600.png]]
+Tom and Jerry agree to have a cookout with a few close friends, where they’ll have burgers and hot dogs.
+
+Tom will get the beer and Jerry will pick up the food.
+
+For seemingly unknown reasons, 50 people show up with a rock band and multiple kegs of beer. There’s a bouncer for some reason, and nobody knows why. Nobody is exactly sure why it happened, and they start blaming each other.
+
+## Common Causes
+
+### 1) Acting on incorrect assumptions
+We made assumptions about what everyone else wanted or expected and took action on that without communicating about it first, maybe to impress people.  
+  
+We probably thought we were helping.
+
+### 2) Disconnected communication channels
+Multiple side channels of communication are present, leading to fractures in consensus. Basically a rumour mill.  
+  
+This can happen when people who weren't initially supposed to be involved overhear a conversation about the project and decide to get involved, but the majority of those already working on it don't know that.
+
+### 3) A narcissistic personality is involved
+A narcissistic personality is present, who feels empowered or validated by causing the unexpected, unplanned results.
+
+## Side effects and contributing factors
+Werewolf Projects often lead to a [[witchhunt]], where people become focused on placing blame for the werewolf project. In other cases, an [[Inquisition]] can be formed, where kneejerk rules are put in place that do more harm than good.
+
+Primary contributing factors may be [[telephone]] or [[quija board]], which lead to the confusing circumstances or broken communication that caused the werewolf project.

Processes/Communications/Angry Spirits/Worry Virus.md

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+A possible bad event which becomes cyclicly talked about, but there are no actual solutions that are proposed.
+
+## Narrative example
+Tom is very worried about a comet hitting the planet and whiping out civilization. Each time he and Jerry have a conversation or try to plan anything, the conversation struggles to move forward because Tom makes everything about the comet.

Processes/Communications/Angry Spirits/Zombie Project.md

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+Project that sporadically gets attention but never seems to move forward, as if it's neither really alive or dead.
+
+## Example
+
+Tom and Jerry keep talking about making homemade pizza on a Friday.  
+  
+Several times, they have each shopped for pizza ingredients, but nobody has successfully made a pizza. They have spent a lot of time or money on it though.  
+  
+They both know about it, but neither of them can make a concrete decision about either definitely making the pizza or deciding not to make pizza. It just sort of hangs around on the eventual todo list, without ever being canceled or completed.
+
+## Common cause
+Inability to make a decision or adhere to one. Nobody is in charge of the situation or can call any shots about it, and there is an underlying competition or misalignment about resource allocation or plans nobody is deciding about.
+
+## Other causes
+
+### 1) Chaotic environments and context switching
+The environment we’re in is too chaotic for any plans to work.
+
+### 2) Shifting requirements
+We can’t make progress because the nature of the work keeps changing.
+
+### 3) Avoiding conflict
+One or more people involved don't really want to do the work, but they're avoiding saying so in order to avoid confrontation.
+
+For example, Tom and Jerry often talk about going on a fishing trip together, but Tom actually doesn't like fishing with Jerry for some reason. Rather than explain why he doesn't like fishing with Tom, he just always has some reason he can't go.

Processes/Communications/Angry Spirits/_INDEX.md

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+#angrySpirits
+Angry Spirits are a way to talk about common communication or motivational issues at work. We find it helpful to characterize them this way so they're easier to talk about.
+
+The idea is to provide some framework for understanding what sort of communication issue 
+