Pull in some older stuff from the wiki

Processes/Unexpected Item Audit.md

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+---
+author: Jason Thistlethwaite
+lastRevised: 2021-04-17
+tags:
+  - accountabilty
+  - quality
+---
+# Unexpected Item Audit
+
+Unexpected items are items we received that don't match what we were supposed to get. That can mean they were misidentified at checkin, somebody accidentally entered the wrong quantity, or we truly did receive items we weren't supposed to.
+
+The problems this can cause are pretty serious, so unexpected items should be verified by a 2nd person on a regular basis.
+
+## When to do it: How to know when it needs done
+
+On the employee dashboard there is an icon that represents the number of unexpected items received recently, as shown in this picture.
+
+![[Pasted image 20240131161111.png]]
+If this icon is green, as shown above, that means no unexpected items have been checked in. Nothing needs to be checked.
+
+**If this icon is yellow, as shown in the picture below, an audit needs to be performed.**
+
+![[Pasted image 20240131161139.png]]
+This indicates 34 unexpected items are in the warehouse.
+## What to do
+
+Clicking on this icon will generate a list of the unexpected items, showing what they are and where they are located.
+![[Pasted image 20240131161214.png]]
+**Process:**
+
+1. Write down what time you started the audit. You will need this later.
+    
+2. A designated person should go find all the unexpected items that have been checked in since the last time this audit was performed.
+    
+3. Once they find the items, they must double confirm the item is real and is correctly identified.
+    
+4. If items are not real, cannot be found, or have been misidentified do this **immediately**:
+    
+    1. Using bulk update, change the item condition to “Customer Service Needed”, and add the comment “inventory under investigation”.
+        
+        1. This marks the inventory so the customer does not try to ship it out of the warehouse.
+            
+    2. Pull the inventory to a designated spot for checkin mistakes, and update the location to that area.
+        
+    3. Write down what happened and turn a report about it into the Director of Continuous Improvment.
+        
+5. If the item _is real_ and correctly identified, no action is needed.
+    
+6. Once you are finished, write down your start time from step one, along with your name, in a designated spot so the next person knows they don't need to check unexpected items checked in before your start time.