### Pickup

#### Goal
All of the packed shipments for each carrier are given to the carrier when they arrive at the warehouse, typically each business day between 3PM and 5PM EST.

#### Errors
1. Carrier does not show up on time, so the jacket ships behind schedule.
	1. There is a process in place to call USPS if they have not arrived by 3PM. If they still do not arrive by close of business, we make a best effort attempt to give the packages to the USPS delivery driver on the morning of the next business day.
	2. A symbol is used to indicate to all employees if USPS did not pick up on the prior day. This symbol tells the employee who receives the USPS drop off that day that they need to give yesterday's shipments to the delivery driver. This gets them in the hands of USPS several hours sooner than if they were picked up in the afternoon, and avoids the risk of them being delayed another day.
2. Package is handed to the wrong carrier. 
	1. Racks, bags and carts of outbound packages for each carrier are kept in separate areas of the warehouse to avoid them being mixed.
	2. When a carrier arrives the responsible employee knows to only give the driver packages from that carrier's designated area. We also use symbols to indicate which carrier packages are for.
3. Package is never handed to a carrier because it gets lost, stolen, etc.
	1. Our software monitors all tracking numbers we send out to check for updates to the delivery status. If a package we shipped out does not receive any tracking updates from the carrier within 24 hours it generates an alert which triggers an internal review of surveillance.
	2. The packing area and all areas between there and the area where the outbound packages are kept before pick up are checked thoroughly for any packages that may have been missed or dropped.
4. Package gets left on a belt or something and mistaken for a new delivery, so it gets taken back to presort instead of being shipped out.
	1. The packing area and all areas between there and the area where the outbound packages are kept before pick up are checked thoroughly for any packages that may have been missed or dropped.
	2. If a package is found in this area it is examined and taken to the correct place. The employee should scan the shipping label or item number to determine if the order has been completed properly. Doing this should avoid the instance of that package being taken to the wrong place.
5. Carrier/driver does not scan the packages given to them, and then something happens to the package before it reaches the carrier’s regional hub. Note: it is not normal for standard carriers like UPS or USPS to scan each package given to them during the pickup and they will usually refuse to do it.
	1. Handled the same way as potentially lost or stolen packages.
	2. We do not currently have another way to address or prevent this.
	3. Our WMS has a mechanism to detect this in some cases but there is no defined process for checking that or responding to it.