LDRDocs/Processes/Quality/QC and QA.md

aliases, author, lastRevised, tags

aliases	author	lastRevised	tags
Quality Control Arnold's Pizza Shop	Jason Thistlethwaite	2021-04-17	accountabilty quality QMS

# QC vs. QA: What are quality control and quality assurance?

Quality Assurance is the act of designing processes that reliably produce the correct results.

Quality Control is the act of regularly inspecting results to make sure Quality Assurance is effective. !

In Story Form

At Arnold's Pizza Shop every pizza is supposed to come with pepperoni and bullets on it. Arnold's customers depend on it.

Arnold's Quality Assurance:

1. Arnold posts a large sign in the kitchen:

   1. It shows a picture of what the pizza should look like.

   2. It reminds staff to double check: every pizza must have pepperoni and bullets.

2. Arnold instructs his staff:

   1. Each pizza is supposed to be double checked by a second person before it goes to a customer.

   2. That person has stickers with their name on them. They put the sticker on every pizza they check.

3. The servers and delivery drivers check every pizza to make sure it has a “checked” sticker.

All these steps work to ensure every pizza will have the correct toppings: pepperoni and bullets.

Arnold's Quality Control:

Arnold needs to be sure his staff are actually following these instructions. He needs to be sure the sticker guy is really checking pizzas instead of just putting stickers on them.

So Arnold puts some quality control measures in place:

1. He informs customers they can win a free pizza if their pizza doesn't have the “checked” sticker.

2. He randomly watches the cameras once in a while to make sure the checker is really checking pizzas.

He might put some incentives in place. Arnold's a tough guy, so his incentives aren't the most friendly but they work:

1. If a driver or server gives a pizza without a sticker to a customer it comes out of their paycheck.

2. If Arnold catches anybody applying stickers without checking a pizza, they are fired automatically. All employees are told about this multiple times, and signs are posted.

3. For every 1000 pizzas sold without any complaints about missing pepperoni or bullets, his employees get a bonus.