# English strings go here for Rails i18n
en:
  label_helpdesk: Helpdesk
  label_helpdesk_auto_answer_template: Auto answer email template
  text_helpdesk_answer_macros: Avaliable macros %{macro}
  label_is_send_mail: Send note
  label_send_auto_answer: Send auto answer
  label_received_from: Received from
  label_sent_to: Sent to
  project_module_contacts_helpdesk: Helpdesk
  permission_send_response: Send response to contact
  permission_edit_helpdesk_settings: Edit hepldesk settings
  label_not_create_contacts: Contacts whitelist
  field_created_contact_tags: Add tags to contact
  label_helpdesk_save_as_attachment: Save emails as attachments

#1.0.2
  label_helpdesk_assign_author: Set issue author from sender

#1.0.3
  label_helpdesk_answered_status: Answered ticket status
  label_helpdesk_reopen_status: Reopen ticket status
  label_helpdesk_tracker: Ticket tracker
  label_helpdesk_assigned_to: Assign ticket to
  label_helpdesk_lifetime: Ticket lifetime
  label_helpdesk_server_settings: Mail server settings
  label_helpdesk_protocol: Protocol
  label_helpdesk_host: Host
  label_helpdesk_port: Port
  label_helpdesk_username: User name
  label_helpdesk_password: Password
  label_helpdesk_ssl: SSL
  label_helpdesk_imap_folder: IMAP folder
  label_helpdesk_move_on_success: Move on success
  label_helpdesk_move_on_failure: Move on failure
  label_helpdesk_apop: APOP
  label_helpdesk_delete_unprocessed: Delete unprocessed messages
  label_helpdesk_first_answer_template: Template
  label_helpdesk_test_connection: Test connection
  label_helpdesk_get_mail: Get mail
  label_helpdesk_get_mail_success: "Processed %{count} email(s)"
  label_helpdesk_css: Email stylesheet (CSS)
  label_helpdesk_original: Original

#1.0.4
  label_helpdesk_blacklist: Blacklist emails
  label_helpdesk_contact_activity: Contact activity
  permission_view_helpdesk_tickets: View helpdesk tickets
  label_helpdesk_last_message: Last message
  label_helpdesk_enable_modules: Contacts and Issues modules should be enable for this project
  label_helpdesk_contact: Helpdesk contact
  label_helpdesk_show_contact_card: Show customer profiles

#2.0.0
  label_helpdesk_send_note_by_default: Send note by default
  label_helpdesk_ticket_attributes: Ticket attributes
  label_helpdesk_to_address: To address
  label_helpdesk_from_address: From address
  label_helpdesk_ticket_date: Ticket date
  label_helpdesk_customer: Customer
  label_helpdesk_from: From
  label_helpdesk_cc: Cc
  label_helpdesk_bcc: Bcc
  label_helpdesk_ticket_plural: Helpdesk tickets
  label_helpdesk_template: Helpdesk template
  label_helpdesk_general: General
  permission_edit_helpdesk_tickets: Edit ticket info

#2.1.0
  label_helpdesk_ticket: Helpdesk ticket
  label_helpdesk_spam: Junk mail
  label_helpdesk_add_cc: Add Cc/Bcc
  label_helpdesk_add_contact_notes: Add first email as contact note
  text_helpdesk_customer_count: "%{count} customer(s)"
  text_helpdesk_ticket_count: "%{count} ticket(s)"
  label_helpdesk_tickets_report: Helpdesk tickets report
  label_helpdesk_staff_report: Helpdesk staff report
  label_helpdesk_tickets_email: Email
  label_helpdesk_tickets_phone: Phone
  label_helpdesk_tickets_web: Web
  label_helpdesk_tickets_twitter: Twitter
  label_helpdesk_ticket_source: Ticket source
  label_helpdesk_ticket_time: Ticket time
  label_helpdesk_save_cc: Save CC as contacts
  permission_view_helpdesk_reports: View reports

#2.1.2
  label_helpdesk_answer_template: Answer template

#2.1.3
  label_helpdesk_previous_tickets: Previous tickets
  label_helpdesk_public_tickets: Enable public tickets
  label_helpdesk_public_title: Public page title
  label_helpdesk_settings_public: Public tickets
  label_helpdesk_public_comments: Allow to add comments
  label_helpdesk_public_show_spent_time: Show spent time
  label_helpdesk_public_link: Public link

#2.1.4
  label_helpdesk_ticket_new: New ticket
  label_helpdesk_report_plural: Helpdesk reports

#2.2.0
  label_helpdesk_contact_company: Helpdesk company
  label_helpdesk_canned_response_plural: Canned responses
  label_helpdesk_new_canned_response: New canned response
  label_helpdesk_canned_response: Canned response
  permission_manage_public_canned_responses: Manage public canned responses
  permission_manage_canned_responses: Manage canned responses

#2.2.1
  my_helpdesk_tickets: My helpdesk tickets
  label_helpdesk_view_all_tickets: View all tickets

#2.2.3
  label_helpdesk_tickets_conversation: Conversation

#2.2.4
  label_helpdesk_required_custom_fields_error: Contacts should not have the required custom fields

#2.2.6
  label_helpdesk_last_message_date: Ticket updated
  label_helpdesk_ago: "%{value} ago"

#2.2.8
  label_helpdesk_to: To
  label_helpdesk_send_as: Send as
  label_helpdesk_not_send: "(Not send)"
  label_helpdesk_send_as_notification: Send as notification
  label_helpdesk_send_as_message: Send as initial message

#2.2.9
  label_helpdesk_incoming_mail_server: Incoming mail server
  label_helpdesk_outgoing_mail_server: Outgoing mail server
  label_helpdesk_smtp_use_default_settings: Use default settings
  label_helpdesk_smtp_server: SMTP server
  label_helpdesk_smtp_tls: TLS
  label_helpdesk_authentication: Authentication method
  label_helpdesk_authentication_plain: Plain
  label_helpdesk_authentication_login: Login
  label_helpdesk_authentication_cram_md5: MD5 Challenge-Response
  label_helpdesk_smtp_domain: Domain

 #2.2.10
  label_helpdesk_email_sending_problems: Email sending problems

 #2.3.0
  label_helpdesk_ticket_reaction_time: Time to reaction
  label_helpdesk_ticket_first_response_time: Time to first response
  label_helpdesk_ticket_resolve_time: Time to resolve
  label_helpdesk_ticket_last_response_time: Wating response
  field_helpdesk_ticket: Helpdesk ticket
  text_helpdesk_to_address_cant_be_blank: To address can't be blank
  text_helpdesk_message_body_cant_be_blank: Message body can't be blank
  text_helpdesk_from_address_cant_be_blank: From address can't be blank

 #2.4.0
  label_helpdesk_vote: Vote
  label_helpdesk_vote_settings: Allow vote
  label_helpdesk_vote_comment_settings: Allow comment vote
  label_helpdesk_mark: Please rate our work!
  label_helpdesk_mark_awesome: Awesome
  label_helpdesk_mark_justok: Just ok
  label_helpdesk_mark_notgood: Not good
  label_helpdesk_vote_comment_placeholder: Leave a comment
  label_helpdesk_submit: Submit
  label_helpdesk_vote_thank: Thank you for voting!
  label_helpdesk_close_page: Close page
  label_helpdesk_contact_vote: Contact vote
  label_helpdesk_vote_comment: Vote comment

  field_vote: Vote
  field_vote_comment: Vote comment

  # 3.0.2
  label_helpdesk_assign_contact_user: Assign contact user
  label_helpdesk_create_private_tickets: Create private tickets
  label_helpdesk_all: All

  label_helpdesk_widget: Widget
  label_helpdesk_widget_enable:  Enable widget
  label_helpdesk_widget_available_projects: Avaliable projects
  label_helpdesk_widget_no_available_projects: You should have at least one project with enabled Helpdesk module for widget activation
  label_helpdesk_widget_custom_fields: Avaliable custom fields
  label_helpdesk_widget_activation_message: Below code needs to add on page for widget activation

  label_helpdesk_widget_name: Your name
  label_helpdesk_widget_email: Email address
  label_helpdesk_widget_subject: Subject
  label_helpdesk_widget_description: Ticket description
  label_helpdesk_widget_create_ticket: Create ticket
  label_helpdesk_widget_file_large: 'Sorry, too large'
  label_helpdesk_widget_ticket_created: Ticket was created
  label_helpdesk_widget_ticket_errors: "Can't add message "
  label_helpdesk_widget_ticket_error_details: details
  label_helpdesk_widget_ticket_error_description: Description cannot be empty

  label_helpdesk_reports: Helpdesk reports
  label_helpdesk_first_response_time: First response time
  label_helpdesk_report_names_first_response_time: First response time
  label_helpdesk_filter_time_interval: Report time interval
  label_helpdesk_first_response_time_interval_0_1h: '0 - 1h'
  label_helpdesk_first_response_time_interval_1_2h: '1 - 2h'
  label_helpdesk_first_response_time_interval_2_4h: '2 - 4h'
  label_helpdesk_first_response_time_interval_4_8h: '4 - 8h'
  label_helpdesk_first_response_time_interval_8_12h: '8 - 12h'
  label_helpdesk_first_response_time_interval_12_24h: '12 - 24h'
  label_helpdesk_first_response_time_interval_24_48h: '24 - 48h'
  label_helpdesk_first_response_time_interval_48_0h: 'more 48h'
  label_helpdesk_average_first_response_time: 'Average first response time'
  label_helpdesk_average_responses_count: 'Average count of responses to close'
  label_helpdesk_average_time_to_close: 'Average closing ticket time (automatically closed after 7 days)'
  label_helpdesk_total_replies: Total replies
  label_helpdesk_hour: "h"
  label_helpdesk_minute: "m"
  label_helpdesk_report_previous: 'Previous'
  label_helpdesk_report_deviation: 'Deviation'

  label_helpdesk_busiest_time_of_day: Busiest time of day
  label_helpdesk_report_names_busiest_time_of_day: Busiest time of day
  label_helpdesk_busiest_time_of_day_interval_6_8h: '6 - 8h'
  label_helpdesk_busiest_time_of_day_interval_8_10h: '8 - 10h'
  label_helpdesk_busiest_time_of_day_interval_10_12h: '10 - 12h'
  label_helpdesk_busiest_time_of_day_interval_12_14h: '12 - 14h'
  label_helpdesk_busiest_time_of_day_interval_14_16h: '14 - 16h'
  label_helpdesk_busiest_time_of_day_interval_16_18h: '16 - 18h'
  label_helpdesk_busiest_time_of_day_interval_18_20h: '18 - 20h'
  label_helpdesk_busiest_time_of_day_interval_20_22h: '20 - 22h'
  label_helpdesk_busiest_time_of_day_interval_22_0h: '22 - 0h'
  label_helpdesk_busiest_time_of_day_interval_0_2h: '0 - 2h'
  label_helpdesk_busiest_time_of_day_interval_2_4h: '2 - 4h'
  label_helpdesk_busiest_time_of_day_interval_4_6h: '4 - 6h'
  label_helpdesk_busiest_time_of_day_new_tickets: New tickets
  label_helpdesk_busiest_time_of_day_new_contacts: New contacts
  label_helpdesk_number_of_tickets: Tickets count
  label_helpdesk_open_tickets: Opened tickets
  label_helpdesk_busiest_time_of_day_total_incoming: Total incoming
  label_helpdesk_autoclose_tickets_after: Autoclose tickets after
  label_helpdesk_autoclose_from_status: From status
  label_helpdesk_autoclose_to_status: To status
  label_helpdesk_hours: hours
  label_helpdesk_days: days
  label_helpdesk_autoclose_template: Autoclose template
  label_helpdesk_autoclosed_ticket: Ticket was automatically closed
  label_helpdesk_cc_address: CC addresses

  label_helpdesk_reply: Reply
