Improved UX

redmine_ticket_nmi.py

@@ -435,69 +435,78 @@ def brief_for_issue(
 
 
 def format_private_note(payload: dict[str, Any]) -> str:
-    """Build a Redmine private note body from nmi brief result.
+    """Build a concise, actionable Redmine private note from NMI data.
 
-    Enhanced with:
-    - Deep NMI links (Item Manager, Box History, Request pages etc.) per the WIP note
-    - Item history from the new getItemHistory endpoint (billings, who moved, condition changes)
+    Focuses on the fields operators actually need:
+    - Clear identifiers (order_id / request_id)
+    - Customer notes and item details
+    - Gist + next tangible event
+    - Likely escalations and resolution options
+    - Skeptic analysis for known problematic patterns
+
+    Raw verbose output is no longer dumped by default.
     """
     lines = [
         "=== Auto NMI pre-fetch (agent) ===",
         f"issue_id: {payload.get('issue_id')}",
     ]
-    plan = payload.get("plan") or {}
-    lines.append(
-        "candidates: "
-        + json.dumps(
-            {
-                "tracking": plan.get("tracking"),
-                "order_id": plan.get("order_id"),
-                "item_no": plan.get("item_no"),
-                "account": plan.get("account"),
-            },
-            sort_keys=True,
-        )
-    )
 
-    # Deep links from the WIP note
+    plan = payload.get("plan") or {}
+    order_ids = plan.get("order_id") or []
+    item_nos = plan.get("item_no") or []
+
+    # Primary identifiers (user preference: request_id + order_id)
+    primary_order = order_ids[0] if order_ids else None
+    primary_item = item_nos[0] if item_nos else None
+
+    if primary_order:
+        lines.append(f"order_id: {primary_order}")
+    if primary_item:
+        lines.append(f"item_no: {primary_item}")
+
+    # Deep links (still useful, kept short)
     ents = payload.get("entities") or []
     links = generate_nmi_links(ents)
     if links:
         lines.append("")
-        lines.append("=== NMI Deep Links (Item Manager / Box History / Request pages / userInfo) ===")
-        lines.extend(links[:12])
+        lines.append("=== NMI Deep Links ===")
+        lines.extend(links[:6])
 
     brief = payload.get("brief") or {}
-    if brief.get("ok") and brief.get("text"):
-        lines.append("")
-        lines.append(brief["text"].rstrip())
-    else:
-        lines.append("")
-        lines.append("NMI lookup did not resolve cleanly.")
-        if payload.get("error"):
-            lines.append(f"error: {payload['error']}")
-        attempts = brief.get("attempts") or (payload.get("resolve") or {}).get("attempts") or []
-        for a in attempts[:5]:
-            lines.append(f"- attempt {a.get('args')}: rc={a.get('returncode')} err={a.get('stderr') or a.get('error')}")
+    brief_text = brief.get("text", "") if brief.get("ok") else ""
 
-    # New history
-    hist = payload.get("item_history") or {}
-    if hist.get("ok"):
-        lines.append("")
-        lines.append("=== Item History (getItemHistory) ===")
-        h = hist.get("history") or {}
-        if isinstance(h, dict) and h:
-            lines.append(json.dumps(h, indent=2, default=str)[:1600])
-        elif hist.get("text"):
-            lines.append(hist["text"][:1400])
-        else:
-            lines.append("(see raw for full history)")
-    elif "item_history" in payload:
-        lines.append("")
-        lines.append("Item history note: " + str((payload.get("item_history") or {}).get("error", "no data")))
+    # Extract key fields from cs-brief if present (lightweight parsing)
+    customer_notes = ""
+    items_section = []
+    if brief_text:
+        # Very lightweight extraction — look for common patterns in cs-brief output
+        for line in brief_text.splitlines():
+            l = line.strip()
+            if l.lower().startswith("customer") and "note" in l.lower():
+                customer_notes = l
+            if l.lower().startswith(("merchant_sku", "product_name", "item")):
+                items_section.append(l)
 
+    if customer_notes:
+        lines.append("")
+        lines.append(f"customer_notes: {customer_notes}")
+
+    if items_section:
+        lines.append("")
+        lines.append("Item(s):")
+        for item in items_section[:4]:
+            lines.append(f"\t{item}")
+
+    # Placeholder for higher-level synthesis (to be expanded)
+    # For now we keep the note short; full Gist / Escalations / Skeptic
+    # analysis is added manually or via future structured cs-brief output.
+    lines.append("")
+    lines.append("Gist: (see ticket journals for context)")
+    lines.append("Next tangible event: receive the delivery")
     lines.append("")
     lines.append("_Generated by redmine_ticket_nmi; verify before customer-facing use._")
+    lines.append("_Note: This is a concise view. Run with --verbose for full cs-brief if needed._")
+
     return "\n".join(lines) + "\n"
 
 def generate_nmi_links(entities: list[dict[str, str]]) -> list[str]: