Organized

README.md

@@ -395,12 +395,26 @@ Project docs:
 - [docs/helpdesk_smoke_test.md](docs/helpdesk_smoke_test.md)
 - [docs/test_instance_post_import.md](docs/test_instance_post_import.md)
 - [docs/pre_existing_issues.md](docs/pre_existing_issues.md)
+- [docs/contact_triage_loop_workflow.md](docs/contact_triage_loop_workflow.md)
+- [docs/contact_triage_loop_raw_notes_2026-07-04.md](docs/contact_triage_loop_raw_notes_2026-07-04.md)
 
 Tooling:
 
 - [redmine_contacts.py](redmine_contacts.py)
+- [redmine_tickets.py](redmine_tickets.py) — local power-user client (sync, property search, view, walk)
 - [redmine_helpdesk_search.py](redmine_helpdesk_search.py)
 
+Power-user client (sync + CLI):
+
+- [docs/cli_power_user_client.md](docs/cli_power_user_client.md) — **usage for humans/agents**
+- [docs/raw-notes/features-for-redmine_tickets-sync.md](docs/raw-notes/features-for-redmine_tickets-sync.md) — roadmap index
+- [docs/2026-07-14_localsearch_before_sanity.md](docs/2026-07-14_localsearch_before_sanity.md) — old thin-search baseline
+
+Ticket-centric spam cleanup docs:
+
+- [docs/ticket_sync_tool_plan.md](docs/ticket_sync_tool_plan.md)
+- [docs/ticket_spam_cleanup_handoff_2026-07-09.md](docs/ticket_spam_cleanup_handoff_2026-07-09.md)
+
 Local plugin work:
 
 - [redmine-copy/plugins/redmine_event_outbox](redmine-copy/plugins/redmine_event_outbox)
@@ -408,7 +422,39 @@ Local plugin work:
 
 ## Current Recommended Next Steps
 
-If continuing this project, the next best work is:
+### Current priority: power-user local client + automations
+
+Durable CS cache + CLI for search/view/walk (see [docs/cli_power_user_client.md](docs/cli_power_user_client.md)).
+
+```bash
+cd /home/jason/projects/redmine
+CACHE=/home/jason/projects/redmine/cache/redmine_tickets
+./redmine_tickets.py --project customer-service --cache-dir "$CACHE" \
+  search --where 'assigned_to IS NULL' --max-tickets 10
+./redmine_tickets.py --project customer-service --cache-dir "$CACHE" \
+  view <id> --print
+```
+
+Cron: `cron-scripts/sync-live-customer-service.sh` (still `30d` window — tighten later).
+
+Spam cleanup remains available on LAN before prod apply — see handoff doc below.
+
+### Ticket-centric spam cleanup (secondary)
+
+- [redmine_tickets.py](redmine_tickets.py)
+- [docs/ticket_sync_tool_plan.md](docs/ticket_sync_tool_plan.md)
+- [docs/ticket_spam_cleanup_handoff_2026-07-09.md](docs/ticket_spam_cleanup_handoff_2026-07-09.md)
+
+Next safe sequence for spam apply:
+
+1. Confirm LAN issue `status_id=5` is the intended closed status.
+2. Run `redmine_tickets.py close-if-spam --apply` on the LAN copy only, using default `--impersonate-user rebot`.
+3. Re-sync/inspect affected LAN tickets.
+4. Verify status closed, activity author `rebot` / Harry Botter, and idempotency on a second apply.
+
+### Other Redmine indexing / outbox workstream
+
+If continuing the older outbox/search-index project, the next best work is:
 
 1. Run the post-import validator and Helpdesk smoke test to establish a clean
    baseline.
@@ -427,10 +473,12 @@ Fetch contacts:
 ./redmine_contacts.py fetch
 ```
 
-Search contacts:
+Search contacts. Short examples: `./redmine_contacts.py search --help`. What the CLI can do: [docs/redmine_contacts_search.md](docs/redmine_contacts_search.md). Situations it cannot do yet: [docs/redmine_contacts_search_proposals.md](docs/redmine_contacts_search_proposals.md).
 
 ```sh
-./redmine_contacts.py search "customer name or phone"
+./redmine_contacts.py --base-url https://rm.ldrprep.com search "Sahar Daod"
+./redmine_contacts.py --base-url https://rm.ldrprep.com \
+  search promotional-spam --with-tag promotional-spam --refresh
 ```
 
 Preview a contact update: