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Jason Thistlethwaite
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# Dispatch dry-run report: customer-service New/unassigned (updated since 2026-09-18)
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Generated: 2026-09-19 19:12 EDT | Tickets examined: 17 | Cache: /home/jason/projects/redmine/cache/redmine_tickets
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## Summary
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- Obvious spam/promotional: 6
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- Automated operational notifications (Amazon/AM Shipping receipts, invoices): 9
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- Inbound business inquiries needing review: 0
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- Tickets with extractable entities (tracking/order/item): 9
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- High attention score (>=40): 17
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## Per-ticket details
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### #43690 — Product Session: Moses / Esire — 90-day ticket themes (from #43412)
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- Status: New | Category: Product Session | Assignee: — | Updated: 2026-09-19T11:52
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **84.0** (status:new; unassigned+open; kw:complaint; kw:missing; kw:wrong; has-entities)
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- Entities: item_or_sku:corrections(medium); item_or_sku:still(medium); item_or_sku:verification(medium); item_or_sku:match(medium); item_or_sku:backlog(medium); item_or_sku:reference(medium); item_or_sku:sampling(medium); item_or_sku:stills(medium); item_no:200230889(medium); item_no:200222683(medium); item_no:200226501(medium); item_no:200243595(medium); account_ref:structure(medium); account_ref:request(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43711 — Don’t miss out on your work perks
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-19T10:28
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- Spam: `spam-promotional` score=3 — sender has promotional/automated hint; body/journal contains promotional language; ticket text contains promotional sender hint
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- Triage score: **57.0** (stale>8h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43694 — On Hand Now: GOLDENROD 2-Packs at $16
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T20:55
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- Spam: `spam-promotional` score=2 — body/journal contains promotional language; ticket text contains promotional sender hint
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- Triage score: **57.0** (stale>22h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43693 — Nature2 3-Packs: $40 + FREE Poly Prep
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T20:54
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- Spam: `spam-promotional` score=3 — subject contains promotional language; ticket text contains promotional sender hint
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- Triage score: **57.0** (stale>22h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43692 — Re: #25643: New message from our team may require attention
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T20:40
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- Spam: `unknown-review` score=0 — no signals
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- Triage score: **57.0** (stale>22h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: High attention: needs Dispatch containment review now.
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### #43683 — Looking for 3 Prep Centers
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T14:04
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- Spam: `spam-promotional` score=2 — body/journal contains promotional language; ticket text contains promotional sender hint
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- Triage score: **70.0** (stale>29h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43682 — One customer generated $9,176.07 in 7 days
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T14:04
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- Spam: `spam-promotional` score=2 — body/journal contains promotional language; ticket text contains promotional sender hint
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- Triage score: **70.0** (stale>29h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43681 — Your call transcription from 937-632-8358 to 513-930-2899
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T13:47
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **70.0** (stale>29h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.
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### #43676 — Special Low MOQ Friday Offer!
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T12:45
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- Spam: `spam-promotional` score=4 — sender has promotional/automated hint; subject contains promotional language; ticket text contains promotional sender hint
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- Triage score: **70.0** (stale>30h; status:new; unassigned+open)
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- Entities: none detected
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- Suggested action: Close as spam (spam-check → close-if-spam).; High attention: needs Dispatch containment review now.
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### #43675 — Order ID: 1091195 - an inquiry about a parcel ref. tracking # 1ZY228K59096949586 (UPS)
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- Status: New | Category: — | Assignee: — | Updated: 2026-09-18T12:34
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- Spam: `unknown-review` score=0 — no signals
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: tracking_ups:1ZY228K59096949586; order_id:1091195; order_id:PW9yG(medium)
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- Suggested action: High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43550 — Invoice 341570 from AM Shipping Supplies Co., Inc.
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- Status: New | Category: Bill Needs Paid | Assignee: — | Updated: 2026-09-18T12:22
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: account_ref:provided(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43542 — Ordered: "1000 Pack Secure Seal White..."
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- Status: New | Category: Receipts | Assignee: — | Updated: 2026-09-18T12:20
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: order_amazon:111-6425162-2592263; item_no:202029700(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43552 — Invoice 341571 from AM Shipping Supplies Co., Inc.
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- Status: New | Category: Receipts | Assignee: — | Updated: 2026-09-18T12:19
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: account_ref:provided(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43565 — Ordered: 2 "Ribbon Cutting Machine,..." and 6 more items
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- Status: New | Category: Receipts | Assignee: — | Updated: 2026-09-18T12:14
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: order_amazon:114-5077128-2677066; order_amazon:114-5944516-3478625; order_id:43564; item_no:202029700(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43569 — Shipped: "12" X 15" (500 Count) Self..." and 1 more item
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- Status: New | Category: Receipts | Assignee: — | Updated: 2026-09-18T12:14
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>30h; status:new; unassigned+open; has-entities)
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- Entities: order_amazon:114-5944516-3478625; item_no:200962600(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43572 — Re: Invoice 341571 from AM Shipping Supplies Co., Inc.
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- Status: New | Category: Bill Needs Paid | Assignee: — | Updated: 2026-09-18T12:13
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>31h; status:new; unassigned+open; has-entities)
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- Entities: account_ref:specialists(medium); account_ref:provided(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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### #43586 — Shipped: 2 "Ribbon Cutting Machine,..." and 4 more items
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- Status: New | Category: Receipts | Assignee: — | Updated: 2026-09-18T12:02
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- Spam: `automated-operational` score=0 — automated operational notification
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- Triage score: **78.0** (stale>31h; status:new; unassigned+open; has-entities)
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- Entities: order_amazon:114-5077128-2677066; item_no:200962600(medium)
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- Suggested action: Auto-categorize/route to Receipts/Bill Needs Paid and resolve if no action needed.; High attention: needs Dispatch containment review now.; Run `entities nmi` to attach private NMI brief note.
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## Recommended next steps
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1. Run `spam-check --apply` then `close-if-spam --apply` on the cached set to clear obvious promotional spam (#43676).
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2. For automated operational tickets already categorized (Receipts/Bill Needs Paid), consider a rule to auto-set status to Resolved with an internal note.
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3. For #43675 (Cyberstorm tracking inquiry), queue an NMI private note via `entities nmi --issue-id 43675 --queue-private-note`.
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4. For high-score tickets (e.g., #43690, #43711), perform containment pass: check escalation vectors, set priority/dates, create subtask if specific person needed.
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5. Extend the same search to `quality-tracker`, `attendance-schedule`, and `meetings` once configs are added.
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_Report generated by maintainer using existing redmine_tickets.py / redmine_triage.py / redmine_ticket_entities.py (read-only, no Redmine writes)._
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