Organized

2026-10-17 20:50:35 -04:00
parent bd26c8894f
commit 9ee9eb3ec6
130 changed files with 24172 additions and 140 deletions
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+# Contact email equals company string (common form-spam / incomplete CRM shape)
+helpdesk_ticket.contact.email == helpdesk_ticket.contact.company
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+# Generic "Scanned document..." tickets that usually need OCR rename
+subject.includes("Scanned") OR subject.includes("scanned document") OR subject.includes("HP Scan")
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+# Recent unassigned triage candidates (relative window)
+assigned_to IS NULL AND updated_on.since("5 days")
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+# Unassigned customer-service tickets (use with project cache already scoped)
+assigned_to IS NULL