Initial Redmine tooling and local plugin forks
This commit is contained in:
Jason Thistlethwaite
@@ -0,0 +1,244 @@
|
||||
class HelpdeskController < ApplicationController
|
||||
unloadable
|
||||
|
||||
before_filter :find_project, :authorize, :except => [:email_note, :update_customer_email]
|
||||
|
||||
accept_api_auth :email_note, :create_ticket
|
||||
|
||||
def save_settings
|
||||
if request.put?
|
||||
set_settings
|
||||
flash[:notice] = l(:notice_successful_update)
|
||||
end
|
||||
|
||||
redirect_to :controller => 'projects', :action => 'settings', :tab => params[:tab] || 'helpdesk', :id => @project
|
||||
end
|
||||
|
||||
def show_original
|
||||
@attachment = Attachment.find(params[:id])
|
||||
email = Mail.read(@attachment.diskfile)
|
||||
part = email.text_part || email.html_part || email
|
||||
body_charset = Mail::RubyVer.pick_encoding(part.charset).to_s rescue part.charset
|
||||
plain_text_body = Redmine::CodesetUtil.to_utf8(part.body.decoded, body_charset)
|
||||
headers = email.header.fields.map{|f| "#{f.name}: #{Mail::Encodings.unquote_and_convert_to(f.value, 'utf-8')}"}.join("\n")
|
||||
@content = headers + "\n\n" + plain_text_body
|
||||
|
||||
render "attachments/file"
|
||||
end
|
||||
|
||||
def delete_spam
|
||||
if User.current.allowed_to?(:delete_issues, @project) && User.current.allowed_to?(:delete_contacts, @project)
|
||||
begin
|
||||
@issue = Issue.find(params[:issue_id])
|
||||
@customer = @issue.customer
|
||||
rescue ActiveRecord::RecordNotFound
|
||||
render_404
|
||||
end
|
||||
|
||||
ActiveRecord::Base.transaction do
|
||||
ContactsSetting["helpdesk_blacklist", @project.id] = (ContactsSetting["helpdesk_blacklist", @project.id].split("\n") | [@issue.customer.primary_email.strip]).join("\n")
|
||||
@customer.tickets.map(&:destroy)
|
||||
@customer.destroy
|
||||
end
|
||||
|
||||
respond_to do |format|
|
||||
format.html { redirect_back_or_default(:controller => 'issues', :action => 'index', :project_id => @project) }
|
||||
format.api { render_api_ok }
|
||||
end
|
||||
|
||||
else
|
||||
deny_access
|
||||
end
|
||||
end
|
||||
|
||||
def email_note
|
||||
raise Exception, "Param 'message' should be set" unless params[:message]
|
||||
@issue = Issue.find(params[:message][:issue_id])
|
||||
|
||||
raise Exception, "Issue with ID: #{params[:message][:issue_id].to_i} should be present and relate to customer" if @issue.nil? || @issue.customer.nil?
|
||||
|
||||
|
||||
@journal = @issue.init_journal(User.current)
|
||||
@issue.status_id = params[:message][:status_id] if params[:message][:status_id].blank? && IssueStatus.find_by_id(params[:message][:status_id])
|
||||
@journal.notes = params[:message][:content]
|
||||
@issue.save!
|
||||
|
||||
contact = @issue.customer
|
||||
|
||||
HelpdeskMailer.with_activated_perform_deliveries do
|
||||
if HelpdeskMailer.issue_response(contact, @journal, params).deliver
|
||||
|
||||
@journal_message = JournalMessage.create(:from_address => "",
|
||||
:to_address => contact.primary_email.downcase,
|
||||
:is_incoming => false,
|
||||
:message_date => Time.now,
|
||||
:contact => contact,
|
||||
:journal => @journal)
|
||||
end
|
||||
end
|
||||
|
||||
respond_to do |format|
|
||||
format.api { render :action => 'show', :status => :created }
|
||||
end
|
||||
|
||||
rescue Exception => e
|
||||
respond_to do |format|
|
||||
format.api do
|
||||
@error_messages = [e.message]
|
||||
render :template => 'common/error_messages.api', :status => :unprocessable_entity, :layout => nil
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
def create_ticket
|
||||
raise Exception, "Param 'ticket' should be set" if params[:ticket].blank?
|
||||
@issue = Issue.new
|
||||
@issue.project = @project
|
||||
@issue.author ||= User.current
|
||||
@issue.safe_attributes = params[:ticket][:issue]
|
||||
raise Exception, "Contact should have email address" unless params[:ticket][:contact] || params[:ticket][:contact][:email]
|
||||
|
||||
@contact = Contact.find_by_emails([params[:ticket][:contact][:email]]).first
|
||||
@contact ||= Contact.new(params[:ticket][:contact])
|
||||
@contact.projects << @project
|
||||
|
||||
helpdesk_ticket = HelpdeskTicket.new(:from_address => @contact.primary_email,
|
||||
:to_address => '',
|
||||
:ticket_date => Time.now,
|
||||
:customer => @contact,
|
||||
:is_incoming => true,
|
||||
:issue => @issue,
|
||||
:source => HelpdeskTicket::HELPDESK_WEB_SOURCE)
|
||||
|
||||
@issue.helpdesk_ticket = helpdesk_ticket
|
||||
@issue.assigned_to = @contact.find_assigned_user(@project, @issue.assigned_to)
|
||||
@issue.save_attachments(params[:attachments] || (params[:ticket][:issue] && params[:ticket][:issue][:uploads]))
|
||||
if @issue.save
|
||||
HelpdeskMailer.auto_answer(@contact, @issue).deliver if HelpdeskSettings["helpdesk_send_notification", @project].to_i > 0
|
||||
|
||||
respond_to do |format|
|
||||
format.api { redirect_on_create(params) }
|
||||
end
|
||||
else
|
||||
raise Exception, "Can't create issue: #{@issue.errors.full_messages}"
|
||||
end
|
||||
|
||||
rescue Exception => e
|
||||
respond_to do |format|
|
||||
format.api do
|
||||
@error_messages = [e.message]
|
||||
HelpdeskLogger.error "API Create Ticket Error: #{e.message}" if HelpdeskLogger
|
||||
render :template => 'common/error_messages.api', :status => :unprocessable_entity, :layout => nil
|
||||
end
|
||||
end
|
||||
end
|
||||
|
||||
def get_mail
|
||||
set_settings
|
||||
|
||||
msg_count = HelpdeskMailer.check_project(@project.id)
|
||||
|
||||
respond_to do |format|
|
||||
format.js do
|
||||
@message = "<div class='flash notice'> #{l(:label_helpdesk_get_mail_success, :count => msg_count)} </div>"
|
||||
flash.discard
|
||||
end
|
||||
format.html {redirect_to :back}
|
||||
end
|
||||
rescue Exception => e
|
||||
respond_to do |format|
|
||||
format.js do
|
||||
@message = "<div class='flash error'> Error: #{e.message} </div>"
|
||||
Rails.logger.error "Helpdesk MailHandler Error: #{e.message}" if Rails.logger && Rails.logger.error
|
||||
flash.discard
|
||||
end
|
||||
format.html {redirect_to :back}
|
||||
end
|
||||
|
||||
end
|
||||
|
||||
def update_customer_email
|
||||
@journal = Journal.find(params[:journal_id])
|
||||
@issue = @journal.journalized
|
||||
@project = @issue.project
|
||||
@display = HelpdeskSettings[:send_note_by_default, @project] ? 'inline' : 'none'
|
||||
if @journal.is_incoming?
|
||||
@contact = @journal.contact
|
||||
@email = @journal.journal_message.from_address
|
||||
from_address = HelpdeskSettings['helpdesk_answer_from', @issue.project].blank? ? Setting.mail_from : HelpdeskSettings['helpdesk_answer_from', @issue.project]
|
||||
@cc_emails = (@issue.helpdesk_ticket.cc_addresses + @journal.journal_message.cc_address.split(',') - [@email, from_address]).uniq
|
||||
else
|
||||
@contact = @issue.helpdesk_ticket.last_reply_customer
|
||||
@email = @issue.helpdesk_ticket.default_to_address
|
||||
@cc_emails = @issue.helpdesk_ticket.cc_addresses - [@email]
|
||||
end
|
||||
end
|
||||
|
||||
private
|
||||
|
||||
def find_project
|
||||
project_id = params[:project_id] || (params[:ticket] && params[:ticket][:issue] && params[:ticket][:issue][:project_id])
|
||||
@project = Project.find(project_id)
|
||||
rescue ActiveRecord::RecordNotFound
|
||||
render_404
|
||||
end
|
||||
|
||||
def set_settings
|
||||
set_settings_param("helpdesk_answer_from")
|
||||
set_settings_param("helpdesk_send_notification")
|
||||
set_settings_param("helpdesk_is_not_create_contacts")
|
||||
set_settings_param("helpdesk_created_contact_tag")
|
||||
set_settings_param("helpdesk_blacklist")
|
||||
set_settings_param("helpdesk_emails_header")
|
||||
set_settings_param("helpdesk_answer_subject")
|
||||
set_settings_param("helpdesk_first_answer_subject")
|
||||
set_settings_param("helpdesk_first_answer_template")
|
||||
set_settings_param("helpdesk_emails_footer")
|
||||
set_settings_param("helpdesk_answered_status")
|
||||
set_settings_param("helpdesk_reopen_status")
|
||||
set_settings_param("helpdesk_tracker")
|
||||
set_settings_param("helpdesk_assigned_to")
|
||||
set_settings_param("helpdesk_lifetime")
|
||||
|
||||
set_settings_param(:helpdesk_protocol)
|
||||
set_settings_param(:helpdesk_host)
|
||||
set_settings_param(:helpdesk_port)
|
||||
set_settings_param(:helpdesk_password)
|
||||
set_settings_param(:helpdesk_username)
|
||||
|
||||
set_settings_param(:helpdesk_use_ssl)
|
||||
set_settings_param(:helpdesk_imap_folder)
|
||||
set_settings_param(:helpdesk_move_on_success)
|
||||
set_settings_param(:helpdesk_move_on_failure)
|
||||
set_settings_param(:helpdesk_apop)
|
||||
set_settings_param(:helpdesk_delete_unprocessed)
|
||||
|
||||
set_settings_param(:helpdesk_smtp_use_default_settings)
|
||||
set_settings_param(:helpdesk_smtp_server)
|
||||
set_settings_param(:helpdesk_smtp_domain)
|
||||
set_settings_param(:helpdesk_smtp_port)
|
||||
set_settings_param(:helpdesk_smtp_authentication)
|
||||
set_settings_param(:helpdesk_smtp_username)
|
||||
set_settings_param(:helpdesk_smtp_password)
|
||||
set_settings_param(:helpdesk_smtp_tls)
|
||||
set_settings_param(:helpdesk_smtp_ssl)
|
||||
|
||||
end
|
||||
|
||||
def set_settings_param(param)
|
||||
if param == :helpdesk_password || param == :helpdesk_smtp_password
|
||||
ContactsSetting[param, @project.id] = params[param] if params[param] && !params[param].blank?
|
||||
else
|
||||
ContactsSetting[param, @project.id] = params[param] if params[param]
|
||||
end
|
||||
end
|
||||
|
||||
def redirect_on_create(options)
|
||||
if options[:redirect_on_success].to_s.match('^(http|https):\/\/')
|
||||
redirect_to options[:redirect_on_success].to_s
|
||||
else
|
||||
render :text => "Issue #{@issue.id} created", :status => :created, :location => issue_url(@issue)
|
||||
end
|
||||
end
|
||||
|
||||
end
|
||||
Reference in New Issue
Block a user