Initial Redmine tooling and local plugin forks

plugins/redmine_contacts_helpdesk/app/helpers/public_tickets_helper.rb

@@ -0,0 +1,35 @@
+module PublicTicketsHelper
+  include HelpdeskHelper
+
+  def authoring_public(journal, options={})
+    if journal.journal_message && journal.journal_message.from_address
+      l(options[:label] || :label_added_time_by, :author => mail_to(journal.journal_message.contact_email), :age => ticket_time_tag(journal.created_on)).html_safe
+    else
+      l(options[:label] || :label_added_time_by, :author => journal.user.name, :age => ticket_time_tag(journal.created_on)).html_safe
+    end
+  end
+
+  def ticket_time_tag(time)
+    text = distance_of_time_in_words(Time.now, time)
+    content_tag('acronym', text, :title => format_time(time))
+  end
+
+  def link_to_attachments_with_hash(container, options = {})
+    options.assert_valid_keys(:author, :thumbnails)
+
+    if container.attachments.any?
+      options = {:deletable => container.attachments_deletable?, :author => true}.merge(options)
+      render :partial => 'attachment_links',
+             :locals => {:attachments => container.attachments, :options => options, :thumbnails => (options[:thumbnails] && Setting.thumbnails_enabled?)}
+    end
+  end
+
+  def link_to_attachment_with_hash(attachment, options={})
+    text = options.delete(:text) || attachment.filename
+    route_method = options.delete(:download) ? :hashed_download_named_attachment_path : :hashed_named_attachment_path
+    html_options = options.slice!(:only_path)
+    url = send(route_method, attachment, @ticket.id, @ticket.token, attachment.filename, options)
+    link_to text, url, html_options
+  end
+
+end