Initial Redmine tooling and local plugin forks

plugins/redmine_contacts_helpdesk/app/views/helpdesk_reports/_busiest_time_of_day_metrics.html.erb

@@ -0,0 +1,25 @@
+<tr class="metrics">
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_busiest_time_of_day_new_tickets) %></p>
+    <div class="num"><%= @collector.new_issues_count %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_new_issues_count, @collector.new_issues_count, false) %>">
+      <%= progress_in_percents(-@collector.new_issue_count_progress) %>
+    </div>
+  </td>
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_busiest_time_of_day_new_contacts) %></p>
+    <div class="num"><%= @collector.contacts_count %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_contacts_count, @collector.contacts_count, false) %>">
+      <%= progress_in_percents(-@collector.total_contacts_count_progress) %>
+    </div>
+  </td>
+</tr>
+<tr class="metrics">
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_busiest_time_of_day_total_incoming) %></p>
+    <div class="num"><%= @collector.issues_count %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_issues_count, @collector.issues_count, false) %>">
+      <%= progress_in_percents(-@collector.issue_count_progress) %>
+    </div>
+  </td>
+</tr>

plugins/redmine_contacts_helpdesk/app/views/helpdesk_reports/_chart.html.erb

@@ -0,0 +1,33 @@
+<% if @collector.issues_count.zero? %>
+  <p class="nodata"><%= l(:label_no_data) %></p>
+<% else %>
+  <div class="helpdesk_chart">
+    <table class="chart_table">
+      <tr class="header">
+        <% @collector.columns.each do |column| %>
+          <td class="column_data">
+            <p class="issues_count"><%= column[:issues_count] %></p>
+            <p><%= [column[:issues_percent], '%'].join %></p>
+          </td>
+        <% end %>
+      </tr>
+      <tr class="main_block">
+        <% @collector.columns.each do |column| %>
+          <td class="column_data">
+            <% if column[:issues_count] > 0 %>
+              <div class="percents" style='height: <%= (column[:issues_count] * @collector.issue_weight).ceil %>px'></div>
+            <% end %>
+          </td>
+        <% end %>
+      </tr>
+      <tr class="footer">
+        <% @collector.columns.each do |column| %>
+          <td class="column_data">
+            <%= l("label_helpdesk_#{@report}_interval_#{column[:name]}") %>
+          </td>
+        <% end %>
+      </tr>
+      <%= render :partial => "#{@report}_metrics" %>
+    </table>
+  </div>
+<% end %>

plugins/redmine_contacts_helpdesk/app/views/helpdesk_reports/_first_response_time_metrics.html.erb

@@ -0,0 +1,33 @@
+<tr class="metrics">
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_average_first_response_time) %></p>
+    <div class="num"><%= helpdesk_time_label(@collector.average_response_time) %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_average_response_time, @collector.average_response_time) %>">
+      <%= mirror_progress_in_percents(@collector.average_response_time_progress) %>
+    </div>
+  </td>
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_average_time_to_close) %></p>
+    <div class="num"><%= helpdesk_time_label(@collector.average_close_time) %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_average_close_time, @collector.average_close_time) %>">
+      <%= mirror_progress_in_percents(@collector.average_close_time_progress) %>
+    </div>
+    </td>
+</tr>
+<tr class="metrics">
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_average_responses_count) %></p>
+    <div class="num"><%= @collector.average_response_count %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_average_response_count, @collector.average_response_count, false) %>">
+      <%= progress_in_percents(@collector.average_response_count_progress) %>
+    </div>
+  </td>
+  <td colspan="<%= @collector.columns.count / 2 %>">
+    <p><%= l(:label_helpdesk_total_replies) %></p>
+    <div class="num"><%= @collector.total_response_count %></div>
+    <div class="change" title="<%= process_deviation(@collector.previous_total_response_count, @collector.total_response_count, false) %>">
+      <%= progress_in_percents(-@collector.total_response_count_progress) %>
+    </div>
+    </td>
+  </td>
+</tr>

plugins/redmine_contacts_helpdesk/app/views/helpdesk_reports/show.html.erb

@@ -0,0 +1,29 @@
+<h2><%= l("label_helpdesk_report_names_#{@report}") %></h2>
+<% html_title(l("label_helpdesk_report_names_#{@report}")) %>
+
+
+<%= form_tag({ :controller => 'helpdesk_reports', :action => 'show', :project_id => @project },
+            :method => :get, :id => 'query_form') do %>
+  <div id="query_form_with_buttons" class="hide-when-print">
+    <%= hidden_field_tag 'set_filter', '1' %>
+    <div id="query_form_content">
+      <fieldset id="filters" class="collapsible <%= @query.new_record? ? "" : "collapsed" %>">
+        <legend onclick="toggleFieldset(this);"><%= l(:label_filter_plural) %></legend>
+        <div style="<%= @query.new_record? ? "" : "display: none;" %>">
+          <%= render :partial => 'queries/filters', :locals => {:query => @query} %>
+        </div>
+      </fieldset>
+    </div>
+    <p class="buttons">
+      <%= link_to_function l(:button_apply), '$("#query_form").submit()', :class => 'icon icon-checked' %>
+      <%= link_to l(:button_clear), { :set_filter => 1, :project_id => @project }, :class => 'icon icon-reload'  %>
+    </p>
+  </div>
+<% end %>
+
+<%= error_messages_for 'query' %>
+<%= render :partial => 'chart' %>
+
+<% content_for :sidebar do %>
+    <%= render :partial => 'issues/helpdesk_reports' %>
+<% end %>