Initial Redmine tooling and local plugin forks

plugins/redmine_contacts_helpdesk/db/migrate/001_create_contact_journals.rb

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+class CreateContactJournals < ActiveRecord::Migration
+  def self.up
+    create_table :contact_journals do |t|
+      t.references :contact
+      t.references :journal
+      t.string :email
+      t.boolean :is_incoming
+      t.timestamps :null => false
+    end
+    add_index :contact_journals, [:journal_id, :contact_id]
+  end
+
+  def self.down
+    drop_table :contact_journals
+  end
+end
+

plugins/redmine_contacts_helpdesk/db/migrate/002_create_helpdesk_tickets.rb

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+class CreateHelpdeskTickets < ActiveRecord::Migration
+  def self.up
+    create_table :helpdesk_tickets do |t|
+      t.references :contact
+      t.references :issue
+      t.integer :source, :null => false, :default => HelpdeskTicket::HELPDESK_EMAIL_SOURCE
+      t.string :from_address
+      t.string :to_address
+      t.datetime :ticket_date
+    end
+    add_index :helpdesk_tickets, [:issue_id, :contact_id]
+
+    remove_index :contact_journals, [:journal_id, :contact_id]
+    rename_table :contact_journals, :journal_messages
+    add_index :journal_messages, [:journal_id, :contact_id]
+
+    change_table :journal_messages do |t|
+      t.remove :created_at, :updated_at
+      t.integer :source, :null => false, :default => HelpdeskTicket::HELPDESK_EMAIL_SOURCE
+      t.string :from_address
+      t.string :to_address
+      t.string :bcc_address
+      t.string :cc_address
+      t.datetime :message_date
+    end
+
+    JournalMessage.where(:is_incoming => true).update_all("from_address = email")
+    JournalMessage.where(:is_incoming => false).update_all("to_address = email")
+
+    remove_column :journal_messages, :email
+    Attachment.where(:container_type => 'ContactJournal').update_all(:container_type => 'JournalMessage')
+
+  end
+
+  def self.down
+    Attachment.where(:container_type => 'JournalMessage').update_all(:container_type => 'ContactJournal')
+    drop_table :helpdesk_tickets
+    add_column :journal_messages, :email, :string
+
+    JournalMessage.where(:is_incoming => true).update_all("email = from_address")
+    JournalMessage.where(:is_incoming => false).update_all("email = to_address")
+
+    change_table :journal_messages do |t|
+      t.timestamps
+      t.remove :source, :from_address, :to_address, :bcc_address, :cc_address, :message_date
+    end
+
+    rename_table :journal_messages, :contact_journals
+
+  end
+end
+

plugins/redmine_contacts_helpdesk/db/migrate/003_add_cc_and_message_id_to_helpdesk_tickets.rb

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+class AddCcAndMessageIdToHelpdeskTickets < ActiveRecord::Migration
+  def change
+    add_column :helpdesk_tickets, :cc_address, :string
+    add_column :helpdesk_tickets, :message_id, :string
+    add_index :helpdesk_tickets, [:message_id]
+
+    add_column :journal_messages, :message_id, :string
+    add_index :journal_messages, [:message_id]
+  end
+end

plugins/redmine_contacts_helpdesk/db/migrate/004_create_canned_responses.rb

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+class CreateCannedResponses < ActiveRecord::Migration
+  def change
+    create_table :canned_responses do |t|
+      t.string :name
+      t.text :content
+      t.integer :project_id
+      t.integer :user_id
+      t.boolean :is_public
+    end
+  end
+end

plugins/redmine_contacts_helpdesk/db/migrate/005_add_is_incoming_to_helpdesk_tickets.rb

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+class AddIsIncomingToHelpdeskTickets < ActiveRecord::Migration
+  def change
+    add_column :helpdesk_tickets, :is_incoming, :boolean, :default => true
+  end
+end

plugins/redmine_contacts_helpdesk/db/migrate/006_add_metrics_to_helpdesk_tickets.rb

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+class AddMetricsToHelpdeskTickets < ActiveRecord::Migration
+  def change
+    add_column :helpdesk_tickets, :reaction_time, :integer
+    add_column :helpdesk_tickets, :first_response_time, :integer
+    add_column :helpdesk_tickets, :resolve_time, :integer
+    add_column :helpdesk_tickets, :last_agent_response_at, :datetime
+    add_column :helpdesk_tickets, :last_customer_response_at, :datetime
+  end
+end

plugins/redmine_contacts_helpdesk/db/migrate/007_populate_helpdesk_tickets_metrics.rb

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+class PopulateHelpdeskTicketsMetrics < ActiveRecord::Migration
+  def up
+    HelpdeskTicket.joins(:issue).readonly(false).each(&:save)
+  end
+
+  def down
+    #none
+  end
+end

plugins/redmine_contacts_helpdesk/db/migrate/008_add_vote_to_helpdesk_tickets.rb

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+class AddVoteToHelpdeskTickets < ActiveRecord::Migration
+  def change
+    add_column :helpdesk_tickets, :vote, :integer, :default => nil
+    add_column :helpdesk_tickets, :vote_comment, :string
+  end
+end