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plugins/redmine_contacts_helpdesk/doc/CHANGELOG
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== Redmine Helpdesk plugin changelog
Redmine Helpdesk plugin - helpdesk plugin (email support) for redmine
Copyright (C) 2011-2017 RedmineUP
https://www.redmineup.com/
== 2017-08-17 v3.0.9
* Added Reply button
* Fixed settings saving bug
* Just mail link hidden
* New public ticket stytes
* Custom fields hidded for public tickets
* Fixed my page context menu bug
* Fixed email emoji problem
== 2017-07-07 v3.0.8
* Autoclose tickets setting
* Added CC field edit on the contact card
* Added translation option for attachments in widget
* Apply macros for initial message send
* Fixed ignored attachment bug
* Redmine 3.4 support fixes
* Changed filters for select2
* Always send CC if present
* Reports fixes
== 2017-02-24 v3.0.7
* Canned responses visibility fixes
* Fixed bug with customer response
* Reports fixes
* Fixed win1251 subject encoding
* Fixed widget styles param
== 2016-12-02 v3.0.6
* Added From address macro to use agent name
* Fixed bug with Widget API avatar
* Fixed bug with single attachment part emails
* Fixed {{send_file()}} macro
== 2016-11-21 v3.0.5
* User avatar Widget API
* "Busiest time of day" report
* Predefined fields hidden from Widget
* Canned responses tab in global settings
* Cleanup Helpdesk project settings
* Send notications for tickets created using Widget
* Widget API fixes
* Email dropbox for tickets admin+1234@redmine.app.com
== 2016-09-01 v3.0.4
* First response report
* Email dropbox for redmine issues admin+123@redmine.com
* Helpdesk widget API (translation and )
* Macro tag {%response.author.last_name%} (Alexey Dvoryanchikov)
* Fixed destination for outgoing emails with CC list
* Chinese translation (Zuofeng Zhang)
== 2016-07-01 v3.0.3
* French translation update (Olivier Houdas)
* Fixed tracker_id bug for Redmine 3.3
== 2016-05-26 v3.0.2
* Helpdesk widget
* Assign tickets to contact assignee
* Added allow_override option for redmine:email:helpdesk rake tasks
* Activated TLS for outgoing mails
* Show delivery errors on email sending
* Previous ticket new styles
* Banner plugin compatibility
* CKEEditor and canned responses compatibility
* Required fields ignoring on ticket creating
* Redmine 3.2 UI compatibility
* Portuguese (Brasil) translation update (Leandro Gehlen)
* French translation update (Olivier Houdas)
* Dutch translation (Philippe Schottey)
* Fixed bug with manual emails receiving (Unable to determine @target_project)
* Fixed bug with ticket status changing on public link response
* Fixed but with reversed comments in public tickets
* Fixed API bug with send_note
* Fixed bug with showing global canned responses list
* Fixed email's subject decoding bug
* Fixed bug with wrong token for public tickets
* Fixed bug customer company filter with connection variable
== 2015-08-24 v3.0.1
* Customer profile saving bug fixed
* Fetching mail bug fixed
== 2015-06-15 v3.0.0
* Redmine 3 support
* Turkish translation update (Adnan Topcu)
== 2015-03-25 v2.4.0
* Satisfaction Ratings
* Select first project tracker for "All" setting
* Macro tag {%response.author.custom_field: Custom field name%}
* French translation update (Olivier Houdas)
* Swedish translation update (Khedron Wilk)
* Ticket contact company time report grouping (Marcelo A. Fernandes)
* Ignoring emails with "X-Auto-Response-Suppress: all" header
* Ignoring attachments from Redmine global settings list
* redirect_on_success param for create_ticket API method
* fixes n+1 on issues list
* New redmine_helpdesk.log for Helpdesk messages
* Italian translation update (Nicola Mondinelli)
== 2014-11-10 v2.3.0
* Ticket reaction metrics (reaction time, first response time, resolve time)
* Contact selection fixes
* Setting for disable striping HTML tags
* Serbian translation (Radenko)
== 2014-10-02 v2.2.13
* Spent time reports for customer
* Hide private issues and notes from public tickets view
* New styles for public tickets incoming replies
* Permission check for filters and issue list columns
* Hide avatars on public tickets view
* Fixed bug with contacts without projects
== 2014-09-06 v2.2.12
* Added macro @{%ticket.start_date%}@
* SMTP Authentication method fixes (Markus Plutka)
* Added support for "cross-project contacts relations" setting
* Turkish translation (Adnan Topcu)
* CKEditor support for HTML part of sent mails
* Show project on global canned responses list
* Links for adding macros in canned responses
* Reverse name if "," was used in Last, First notation.
* Company assignment from brackets in sender name string
* Fixed binary files corruption
* Fixed iso-2022-jp encoded messages
* Fixed bug with empty contact on new ticker form
== 2014-05-03 v2.2.11
* French translation update by Olivier Houdas
* Set default start date on issues created by email if settings
* Fixed bug with deleting related attachments
== 2014-04-07 v2.2.10
* Added macro @{%contact.email%}
* Multiline encoded subject fixes
* Canned responses columns "Public", "For all projects"
* Fixed canned responses visibility
* Fixed global canned responses update/delete
* Post image from clipboard compatibility
* Time out 60 sec for sending email
* Spanish translation update (Leandro Russo)
== 2014-02-25 v2.2.9
* Polish translation (Szymon Anders)
* Fixed bug with attachments in create_ticket API
* Send autoresponse to CC list by default
* Custom SMTP server settings (experimental)
== 2014-02-11 v2.2.8
* Encoding fixes (Tillmann Steinbrecher)
* Prevent attachments duplication (hash comparing)
* Canned responses global list
* Editable To address in send note (forwarding emails)
* Sending initial message to customer
* Added macros @{%ticket.closed_on%}@ and @{%ticket.due_date%}@
== 2014-01-23 v2.2.7
* Ticket history macro
* Issues customer company filter with Equal condition
* Brazil translation (Tiago O Baptistetti)
* Spanish translation (Luis Blasco)
* Italian translation (Nicola Mondinelli)
== 2013-12-23 v2.2.6
* New last messate date column (x hours ago) for tickets (issues) list
* Set ticket date from email date (was current date)
* New issues table column "Helpdeks ticket"
* API changes for create_ticket method
* Fixed bug with attachments for puplic tickets
== 2013-09-25 v2.2.5
* Fixed bug with CRM plugin >=3.2.5 compatibility
* Required CRM plugin >=3.2.5
== 2013-09-23 v2.2.4
* REST API for adding attachemnts to the new ticket
* Assign unassigned ticket to the current user if "Send email" checked
* New email body HTML layout
== 2013-08-13 v2.2.3
* Show employees tickets for companies
* Replace "Anonymous wrote:" in quoted reply
* Added new ticket source type "conversation"
* Slovak locale (Martin Bucko)
* Send auto answer checkbox on ticket creation from 'New issue' tab
* Auto assign ticket to a first responder user for response via email
* Auto assign answered status for response via email
* Set "Reopen status" after add comments to public tickets
* Fixed bug with send notes for invalid issues
== 2013-05-04 v2.2.2
* My page tickets
* Contact tab for helpdesk tickets
* Contact context menu to add helpdesk ticket
== 2013-05-04 v2.2.1
* Tickets grouping for activity page
* Do not strip tags from plain text part
== 2013-04-05 v2.2.0
* Canned responses
* Customer company field and filter on issues list
* Ticket source field and filter on issues list
* Bug fixes for rails 3.2.13
* Fixed bug with attachments in redmine 2.3
== 2013-02-26 v2.1.3
* Public links for helpdesk tickets
* Redmine mail fetcher by REST API
* Fixed bug with duplicating responses
* Fixed bug with ticket status reset
== 2013-02-04 v2.1.2
* Redmine 2.3 trunk support
* New macros for issue status, % done, estimated hours, priority
* Template for answer subject
* Better email threading
== 2013-01-21 v2.1.1
* Redmine 2.2.2 support
== 2013-01-20 v2.1.0
* Redmine 2.2.1 support
* Add contacts from CC addresses when receiving issues
* Select customer and ticket source chanel on issue creation form
* Cc and Bcc for sending response
* Delete Junk mail button
* Filter by issues with/without tickets
* Link response by "In-Reply-To" field by message-Id
* Autocomplete for Helpdesk ticket customer select
* Selection To address for response
* Rake task changed from redmine:email:helpdesk: to redmine:email:helpdesk:
== 2012-11-01 v2.0.0
* Feature: Redmine 2.1 support
* Feature: Ruby 1.9 support
* Feature: issues list for each contact
* Feature: Preview for email original in issue notes
* Feature: New macros %%QUOTED_ISSUE_DESCRIPTION%%, %%SUBJECT%%, %%NOTE_AUTHOR%%, %%NOTE_AUTHOR.FIRST_NAME%%
* Feature: Applying macros for sent issues notes
* Feature: email Blacklist Filtering
* Feature: REST API for getting mails from all projects
* Feature: Last message from/to contact in issue list
* Feature: Contact profile (card) on issue show page
* Feature: Previous messages from contact on issue show page
* Feature: Send mails as plain text option
* Feature: Autoresponse with Noreply-Email
* Feature: Last message column for issues list
* Feature: Show message header and footer in issue edit form
* Feature: Contact profile card on the issue sidebar
* Feature: Answer to customer from email
* Feature: Add line breaks for html only message
* Feature: Activity providers for helpdesk tickets and responses
* Feature: Send flag default settings
* Bug: SSL always on with IMAP and project mail settings
* Bug: IMAP Folder does not work
* Bug: Journals connections does not copy after contacts merge
* Bug: move on failure label
* Bug: "Add tags after create" doesn't save
* Bug: Macro %%UPDATER%% not working
* Bug: Email subject format is not used for replies (rather than auto-notifications)
== 2012-03-07 v1.0.3
* Feature: Store incoming emails as attachments to issue/journal
* Feature: use mail Header to track email to issue id
* Feature: Store email server settings in project settings tab
* Feature: Multiple Recipients from issue contacts
* Feature: Create new issue if respond lifetime expired
* Feature: CSS styles for emails
* Feature: Change issue status in note add form
* Feature: API for sending response to issue
plugins/redmine_contacts_helpdesk/doc/COPYING
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GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies
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<one line to give the program's name and a brief idea of what it does.>
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Also add information on how to contact you by electronic and paper mail.
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Yoyodyne, Inc., hereby disclaims all copyright interest in the program
`Gnomovision' (which makes passes at compilers) written by James Hacker.
<signature of Ty Coon>, 1 April 1989
Ty Coon, President of Vice
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consider it more useful to permit linking proprietary applications with the
library. If this is what you want to do, use the GNU Lesser General
Public License instead of this License.
plugins/redmine_contacts_helpdesk/doc/LICENSE
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LICENSING
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