Initial Redmine tooling and local plugin forks
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== Redmine Helpdesk plugin changelog
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Redmine Helpdesk plugin - helpdesk plugin (email support) for redmine
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Copyright (C) 2011-2017 RedmineUP
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https://www.redmineup.com/
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== 2017-08-17 v3.0.9
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* Added Reply button
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* Fixed settings saving bug
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* Just mail link hidden
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* New public ticket stytes
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* Custom fields hidded for public tickets
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* Fixed my page context menu bug
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* Fixed email emoji problem
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== 2017-07-07 v3.0.8
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* Autoclose tickets setting
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* Added CC field edit on the contact card
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* Added translation option for attachments in widget
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* Apply macros for initial message send
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* Fixed ignored attachment bug
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* Redmine 3.4 support fixes
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* Changed filters for select2
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* Always send CC if present
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* Reports fixes
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== 2017-02-24 v3.0.7
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* Canned responses visibility fixes
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* Fixed bug with customer response
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* Reports fixes
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* Fixed win1251 subject encoding
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* Fixed widget styles param
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== 2016-12-02 v3.0.6
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* Added From address macro to use agent name
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* Fixed bug with Widget API avatar
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* Fixed bug with single attachment part emails
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* Fixed {{send_file()}} macro
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== 2016-11-21 v3.0.5
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* User avatar Widget API
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* "Busiest time of day" report
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* Predefined fields hidden from Widget
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* Canned responses tab in global settings
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* Cleanup Helpdesk project settings
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* Send notications for tickets created using Widget
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* Widget API fixes
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* Email dropbox for tickets admin+1234@redmine.app.com
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== 2016-09-01 v3.0.4
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* First response report
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* Email dropbox for redmine issues admin+123@redmine.com
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* Helpdesk widget API (translation and )
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* Macro tag {%response.author.last_name%} (Alexey Dvoryanchikov)
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* Fixed destination for outgoing emails with CC list
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* Chinese translation (Zuofeng Zhang)
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== 2016-07-01 v3.0.3
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* French translation update (Olivier Houdas)
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* Fixed tracker_id bug for Redmine 3.3
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== 2016-05-26 v3.0.2
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* Helpdesk widget
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* Assign tickets to contact assignee
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* Added allow_override option for redmine:email:helpdesk rake tasks
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* Activated TLS for outgoing mails
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* Show delivery errors on email sending
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* Previous ticket new styles
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* Banner plugin compatibility
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* CKEEditor and canned responses compatibility
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* Required fields ignoring on ticket creating
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* Redmine 3.2 UI compatibility
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* Portuguese (Brasil) translation update (Leandro Gehlen)
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* French translation update (Olivier Houdas)
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* Dutch translation (Philippe Schottey)
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* Fixed bug with manual emails receiving (Unable to determine @target_project)
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* Fixed bug with ticket status changing on public link response
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* Fixed but with reversed comments in public tickets
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* Fixed API bug with send_note
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* Fixed bug with showing global canned responses list
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* Fixed email's subject decoding bug
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* Fixed bug with wrong token for public tickets
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* Fixed bug customer company filter with connection variable
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== 2015-08-24 v3.0.1
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* Customer profile saving bug fixed
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* Fetching mail bug fixed
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== 2015-06-15 v3.0.0
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* Redmine 3 support
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* Turkish translation update (Adnan Topcu)
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== 2015-03-25 v2.4.0
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* Satisfaction Ratings
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* Select first project tracker for "All" setting
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* Macro tag {%response.author.custom_field: Custom field name%}
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* French translation update (Olivier Houdas)
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* Swedish translation update (Khedron Wilk)
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* Ticket contact company time report grouping (Marcelo A. Fernandes)
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* Ignoring emails with "X-Auto-Response-Suppress: all" header
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* Ignoring attachments from Redmine global settings list
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* redirect_on_success param for create_ticket API method
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* fixes n+1 on issues list
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* New redmine_helpdesk.log for Helpdesk messages
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* Italian translation update (Nicola Mondinelli)
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== 2014-11-10 v2.3.0
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* Ticket reaction metrics (reaction time, first response time, resolve time)
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* Contact selection fixes
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* Setting for disable striping HTML tags
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* Serbian translation (Radenko)
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== 2014-10-02 v2.2.13
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* Spent time reports for customer
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* Hide private issues and notes from public tickets view
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* New styles for public tickets incoming replies
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* Permission check for filters and issue list columns
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* Hide avatars on public tickets view
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* Fixed bug with contacts without projects
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== 2014-09-06 v2.2.12
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* Added macro @{%ticket.start_date%}@
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* SMTP Authentication method fixes (Markus Plutka)
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* Added support for "cross-project contacts relations" setting
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* Turkish translation (Adnan Topcu)
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* CKEditor support for HTML part of sent mails
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* Show project on global canned responses list
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* Links for adding macros in canned responses
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* Reverse name if "," was used in Last, First notation.
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* Company assignment from brackets in sender name string
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* Fixed binary files corruption
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* Fixed iso-2022-jp encoded messages
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* Fixed bug with empty contact on new ticker form
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== 2014-05-03 v2.2.11
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* French translation update by Olivier Houdas
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* Set default start date on issues created by email if settings
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* Fixed bug with deleting related attachments
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== 2014-04-07 v2.2.10
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* Added macro @{%contact.email%}
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* Multiline encoded subject fixes
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* Canned responses columns "Public", "For all projects"
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* Fixed canned responses visibility
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* Fixed global canned responses update/delete
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* Post image from clipboard compatibility
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* Time out 60 sec for sending email
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* Spanish translation update (Leandro Russo)
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== 2014-02-25 v2.2.9
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* Polish translation (Szymon Anders)
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* Fixed bug with attachments in create_ticket API
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* Send autoresponse to CC list by default
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* Custom SMTP server settings (experimental)
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== 2014-02-11 v2.2.8
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* Encoding fixes (Tillmann Steinbrecher)
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* Prevent attachments duplication (hash comparing)
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* Canned responses global list
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* Editable To address in send note (forwarding emails)
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* Sending initial message to customer
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* Added macros @{%ticket.closed_on%}@ and @{%ticket.due_date%}@
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== 2014-01-23 v2.2.7
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* Ticket history macro
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* Issues customer company filter with Equal condition
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* Brazil translation (Tiago O Baptistetti)
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* Spanish translation (Luis Blasco)
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* Italian translation (Nicola Mondinelli)
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== 2013-12-23 v2.2.6
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* New last messate date column (x hours ago) for tickets (issues) list
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* Set ticket date from email date (was current date)
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* New issues table column "Helpdeks ticket"
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* API changes for create_ticket method
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* Fixed bug with attachments for puplic tickets
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== 2013-09-25 v2.2.5
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* Fixed bug with CRM plugin >=3.2.5 compatibility
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* Required CRM plugin >=3.2.5
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== 2013-09-23 v2.2.4
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* REST API for adding attachemnts to the new ticket
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* Assign unassigned ticket to the current user if "Send email" checked
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* New email body HTML layout
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== 2013-08-13 v2.2.3
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* Show employees tickets for companies
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* Replace "Anonymous wrote:" in quoted reply
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* Added new ticket source type "conversation"
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* Slovak locale (Martin Bucko)
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* Send auto answer checkbox on ticket creation from 'New issue' tab
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* Auto assign ticket to a first responder user for response via email
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* Auto assign answered status for response via email
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* Set "Reopen status" after add comments to public tickets
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* Fixed bug with send notes for invalid issues
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== 2013-05-04 v2.2.2
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* My page tickets
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* Contact tab for helpdesk tickets
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* Contact context menu to add helpdesk ticket
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== 2013-05-04 v2.2.1
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* Tickets grouping for activity page
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* Do not strip tags from plain text part
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== 2013-04-05 v2.2.0
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* Canned responses
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* Customer company field and filter on issues list
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* Ticket source field and filter on issues list
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* Bug fixes for rails 3.2.13
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* Fixed bug with attachments in redmine 2.3
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== 2013-02-26 v2.1.3
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* Public links for helpdesk tickets
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* Redmine mail fetcher by REST API
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* Fixed bug with duplicating responses
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* Fixed bug with ticket status reset
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== 2013-02-04 v2.1.2
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* Redmine 2.3 trunk support
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* New macros for issue status, % done, estimated hours, priority
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* Template for answer subject
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* Better email threading
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== 2013-01-21 v2.1.1
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* Redmine 2.2.2 support
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== 2013-01-20 v2.1.0
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* Redmine 2.2.1 support
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* Add contacts from CC addresses when receiving issues
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* Select customer and ticket source chanel on issue creation form
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* Cc and Bcc for sending response
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* Delete Junk mail button
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* Filter by issues with/without tickets
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* Link response by "In-Reply-To" field by message-Id
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* Autocomplete for Helpdesk ticket customer select
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* Selection To address for response
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* Rake task changed from redmine:email:helpdesk: to redmine:email:helpdesk:
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== 2012-11-01 v2.0.0
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* Feature: Redmine 2.1 support
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* Feature: Ruby 1.9 support
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* Feature: issues list for each contact
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* Feature: Preview for email original in issue notes
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* Feature: New macros %%QUOTED_ISSUE_DESCRIPTION%%, %%SUBJECT%%, %%NOTE_AUTHOR%%, %%NOTE_AUTHOR.FIRST_NAME%%
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* Feature: Applying macros for sent issues notes
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* Feature: email Blacklist Filtering
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* Feature: REST API for getting mails from all projects
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* Feature: Last message from/to contact in issue list
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* Feature: Contact profile (card) on issue show page
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* Feature: Previous messages from contact on issue show page
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* Feature: Send mails as plain text option
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* Feature: Autoresponse with Noreply-Email
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* Feature: Last message column for issues list
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* Feature: Show message header and footer in issue edit form
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* Feature: Contact profile card on the issue sidebar
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* Feature: Answer to customer from email
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* Feature: Add line breaks for html only message
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* Feature: Activity providers for helpdesk tickets and responses
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* Feature: Send flag default settings
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* Bug: SSL always on with IMAP and project mail settings
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* Bug: IMAP Folder does not work
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* Bug: Journals connections does not copy after contacts merge
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* Bug: move on failure label
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* Bug: "Add tags after create" doesn't save
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* Bug: Macro %%UPDATER%% not working
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* Bug: Email subject format is not used for replies (rather than auto-notifications)
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== 2012-03-07 v1.0.3
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* Feature: Store incoming emails as attachments to issue/journal
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* Feature: use mail Header to track email to issue id
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* Feature: Store email server settings in project settings tab
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* Feature: Multiple Recipients from issue contacts
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* Feature: Create new issue if respond lifetime expired
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* Feature: CSS styles for emails
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* Feature: Change issue status in note add form
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* Feature: API for sending response to issue
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Reference in New Issue
Block a user