Initial Redmine tooling and local plugin forks

2026-04-24 22:01:18 +00:00
commit 9f682af0eb
683 changed files with 56878 additions and 0 deletions
@@ -0,0 +1,51 @@
+namespace :redmine do
+  namespace :plugins do
+    namespace :helpdesk do
+
+      desc <<-END_DESC
+Update Helpdesk tickets from issue contacts
+
+Issue attributes control options:
+  project=PROJECT          identifier of the target project
+  status=STATUS            name of the target status
+  tracker=TRACKER          name of the target tracker
+  category=CATEGORY        name of the target category
+  priority=PRIORITY        name of the target priority
+
+Examples:
+
+  rake redmine:plugins:helpdesk:update_tickets RAILS_ENV="production" \\
+                  project=foo 
+END_DESC
+
+      task :update_tickets => :environment do
+        return "project should be selected" unless ENV['project']
+
+        project = Project.find(ENV['project'])
+        issues = project.issues.includes(:contacts).where("contacts.id IS NOT NULL")
+        issues.each do |issue| 
+          if issue.helpdesk_ticket.blank? && issue.contacts && contact = issue.contacts.first
+            helpdesk_ticket = HelpdeskTicket.new(:from_address => contact.primary_email,
+                                                :to_address => HelpdeskSettings["helpdesk_answer_from", project.id],
+                                                :ticket_date => issue.created_on,
+                                                :customer => contact,
+                                                :issue => issue,
+                                                :source => HelpdeskTicket::HELPDESK_EMAIL_SOURCE)
+            message_file = issue.attachments.where(:filename => 'message.eml').first 
+            helpdesk_ticket.message_file = message_file if message_file
+            helpdesk_ticket.save
+          end
+        end
+
+        JournalMessage.where(:message_date => nil).each do |message|
+          message.message_date = message.journal.created_on if message.journal
+          message.save
+        end
+        Attachment.where(:container_type => 'ContactJournal').update_all(:container_type => 'JournalMessage')
+
+      end
+
+      
+    end  
+  end
+end