Initial Redmine tooling and local plugin forks

2026-04-24 22:01:18 +00:00
commit 9f682af0eb
683 changed files with 56878 additions and 0 deletions
@@ -0,0 +1,14 @@
+# Read about fixtures at http://ar.rubyonrails.org/classes/Fixtures.html
+cr_1:
+  id: 1
+  name: Canned response 1
+  content: "Hello {%contact.first_name%},\n"
+  is_public: true
+  project_id: 1
+
+cr_2:
+  id: 2
+  name: Canned response 3
+  content: "Hello {%contact.last_name%},\n"
+  is_public: true
+  project_id: 1
@@ -0,0 +1,67 @@
+Message-ID: <507be7af14d32_249d42840984425b@redminecrm.mail>
+From: "Ivan Ivanov" <ivan@mail.com>
+To: <redmine@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Mime-Version: 1.0
+Content-Type: multipart/alternative;
+ boundary="--==_mimepart_507be7aed2b10_249d428409843932";
+ charset=UTF-8
+Content-Transfer-Encoding: 7bit
+X-Redmine-Issue-ID: 5
+X-Auto-Response-Suppress: oof
+
+
+----==_mimepart_507be7aed2b10_249d428409843932
+Date: Mon, 15 Oct 2012 14:38:39 +0400
+Mime-Version: 1.0
+Content-Type: text/html;
+ charset=UTF-8
+Content-Transfer-Encoding: quoted-printable
+Content-ID: <507be7af13d2d_249d428409844181@redminecrm.mail>
+
+<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
+   "http://www.w3.org/TR/html4/loose.dtd">
+
+<html lang="en">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
+    <style type="text/css" media=3D"screen">
+
+    </style>
+</head>
+<body>
+<div class=3D"wrapper">
+  <p>Hello, User</p>
+
+
+	<p>We hereby confirm that we have received your message.</p>
+
+
+	<p>We will handle your request and get back to you as soon as possible.</p>
+
+
+	<p>Your request has been assigned the following case ID #579.</p>
+
+
+</div>
+</body>
+</html>=
+
+
+----==_mimepart_507be7aed2b10_249d428409843932
+Date: Mon, 15 Oct 2012 14:38:39 +0400
+Mime-Version: 1.0
+Content-Type: text/plain;
+ charset=UTF-8
+Content-Transfer-Encoding: quoted-printable
+Content-ID: <507be7af129a3_249d428409844073@redminecrm.mail>
+
+Hello, User
+
+We hereby confirm that we have received your message.
+
+We will handle your request and get back to you as soon as possible.
+
+Your request has been assigned the following case ID #579.
+
+----==_mimepart_507be7aed2b10_249d428409843932--
@@ -0,0 +1,67 @@
+Message-ID: <507be7af14d32_249d42840984425b@redminecrm.mail>
+From: "Ivan Ivanov" <ivan@mail.com>
+To: <redmine@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Mime-Version: 1.0
+Content-Type: multipart/alternative;
+ boundary="--==_mimepart_507be7aed2b10_249d428409843932";
+ charset=UTF-8
+Content-Transfer-Encoding: 7bit
+X-Redmine-Issue-ID: 5
+X-Auto-Response-Suppress: All
+
+
+----==_mimepart_507be7aed2b10_249d428409843932
+Date: Mon, 15 Oct 2012 14:38:39 +0400
+Mime-Version: 1.0
+Content-Type: text/html;
+ charset=UTF-8
+Content-Transfer-Encoding: quoted-printable
+Content-ID: <507be7af13d2d_249d428409844181@redminecrm.mail>
+
+<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
+   "http://www.w3.org/TR/html4/loose.dtd">
+
+<html lang="en">
+<head>
+    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
+    <style type="text/css" media=3D"screen">
+
+    </style>
+</head>
+<body>
+<div class=3D"wrapper">
+  <p>Hello, User</p>
+
+
+	<p>We hereby confirm that we have received your message.</p>
+
+
+	<p>We will handle your request and get back to you as soon as possible.</p>
+
+
+	<p>Your request has been assigned the following case ID #579.</p>
+
+
+</div>
+</body>
+</html>=
+
+
+----==_mimepart_507be7aed2b10_249d428409843932
+Date: Mon, 15 Oct 2012 14:38:39 +0400
+Mime-Version: 1.0
+Content-Type: text/plain;
+ charset=UTF-8
+Content-Transfer-Encoding: quoted-printable
+Content-ID: <507be7af129a3_249d428409844073@redminecrm.mail>
+
+Hello, User
+
+We hereby confirm that we have received your message.
+
+We will handle your request and get back to you as soon as possible.
+
+Your request has been assigned the following case ID #579.
+
+----==_mimepart_507be7aed2b10_249d428409843932--
@@ -0,0 +1,66 @@
+Received: from mxfront2g.mail.yandex.net ([127.0.0.1])
+	by mxfront2g.mail.yandex.net with LMTP id HpKdDHaF
+	for <to@test.com>; Wed, 16 Aug 2017 22:39:49 +0300
+Received: from mail-it0-x22a.google.com (mail-it0-x22a.google.com [2607:f8b0:4001:c0b::22a])
+	by mxfront2g.mail.yandex.net (nwsmtp/Yandex) with ESMTPS id CkF1hmhCpF-dm5KxxmC;
+	Wed, 16 Aug 2017 22:39:48 +0300
+	(using TLSv1.2 with cipher ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits))
+	(Client certificate not present)
+Return-Path: from@test.com
+X-Yandex-Front: mxfront2g.mail.yandex.net
+X-Yandex-TimeMark: 1502912388
+Authentication-Results: mxfront2g.mail.yandex.net; spf=pass (mxfront2g.mail.yandex.net: domain of gmail.com designates 2607:f8b0:4001:c0b::22a as permitted sender, rule=[ip6:2607:f8b0:4000::/36]) smtp.mail=from@test.com; dkim=pass header.i=@gmail.com
+X-Yandex-Spam: 1
+Received: by mail-it0-x22a.google.com with SMTP id 77so22201626itj.1
+        for <to@test.com>; Wed, 16 Aug 2017 12:39:48 -0700 (PDT)
+DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
+        d=gmail.com; s=20161025;
+        h=mime-version:from:date:message-id:subject:to;
+        bh=UHGJb8sOGf/6ndRtrbuC2t6WSvmQD0HZSDWcSYs/H2Y=;
+        b=BRCN9PX18bn/K5ZAKDN7vbDqN6ZYwhfwpsAKagN/NhaJuBTzN1GvDP4rmIg/Z20Owx
+         Cuog+nYwyxCfN2y/O3POBVh50JNOKklyze55izLohhjf6FL986+mbSGzJntbyuZPQc+Y
+         8OxKtU+XQQz4A72wtAFjEwVqRYe852iv2i96Ft0ZoiVv5xwhV//86EZMvDQao3yyIJ8a
+         BVmRlN0dkWyC2LA7ndpsfhyRfxA9fS85RLdI7Ks5op8QNavu1DYJfiM3FjXFQFJVosua
+         NtWaxlkzfHFOTHaOSgm1g5WuuPZn2ARD+b6oEvHAjGzlS8MMqmGSefUetSq9u2sdZNji
+         pnfw==
+X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
+        d=1e100.net; s=20161025;
+        h=x-gm-message-state:mime-version:from:date:message-id:subject:to;
+        bh=UHGJb8sOGf/6ndRtrbuC2t6WSvmQD0HZSDWcSYs/H2Y=;
+        b=iDWPi98m2Lbx4/Kvn5HHR+5+QiGkoFLJOk+KZGboMsIp0hRpQHqvp2PqvkPkYpLNrS
+         cZ1LR0nbgu2Mchl1SzTwcsFdHYBw1Y5jwbljO1+MJhZlgpuNRQKsuHsUKLcuOQe2LUb7
+         j6kPOFb9fcLwPOA6eO0tmhxr8M8b04SGCYz9byDUK94FeZPgNaf589Nn6VFjGm+v/pcx
+         EBeh2vbrBrFo6ch6VkO3+B8HOFH2tNH491P6XGQG7FcSADAGz/l1qGjAyendHwnCNwLC
+         7lrHua4lK9NCHtxirAbhLf5i/1JoryTrKsVGezZ1ihjmpkyNleuJhwvukzbY5OMXEaLV
+         ZcJQ==
+X-Gm-Message-State: AHYfb5h3SutF5qTRGWjdCFJnugpRij+wAdn3CoVrl5ifo9WojihKfauD
+	9W46M810KBP4tt9PZfMR4vvcV3neceZ2phU=
+X-Received: by 10.36.1.1 with SMTP id 1mr84112itk.145.1502912388349; Wed, 16
+ Aug 2017 12:39:48 -0700 (PDT)
+MIME-Version: 1.0
+Received: by 10.2.96.9 with HTTP; Wed, 16 Aug 2017 12:39:47 -0700 (PDT)
+From: Test test <from@test.com>
+Date: Wed, 16 Aug 2017 22:39:47 +0300
+Message-ID: <CACrXYRtqWoq32+ufHCpg_2428JdpTLFp4uthEAHYzxfhm28UDw@mail.gmail.com>
+Subject: Emoji
+To: "test.test" <to@test.com>
+Content-Type: multipart/alternative; boundary="001a1143d24e0943560556e40fed"
+X-Yandex-Forward: 7bea14b16de09ca92ba251bdd0ba1be8
+
+--001a1143d24e0943560556e40fed
+Content-Type: text/plain; charset="UTF-8"
+Content-Transfer-Encoding: quoted-printable
+
+=E2=98=BA=EF=B8=8F=F0=9F=98=90 =F0=9F=99=81
+
+--=20
+Regards,
+Test test
+
+--001a1143d24e0943560556e40fed
+Content-Type: text/html; charset="UTF-8"
+Content-Transfer-Encoding: quoted-printable
+
+<div></div>
+
+--001a1143d24e0943560556e40fed--
@@ -0,0 +1,38 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "New" "Customer"" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas imperdiet 
+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
+dictum et, ligula. Sed erat nibh, gravida in, accumsan non, placerat sed, 
+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,38 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "Кирилл Безруков" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas imperdiet 
+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
+dictum et, ligula. Sed erat nibh, gravida in, accumsan non, placerat sed, 
+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,30 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "New Customer-Name" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: =?windows-1251?q?170203 =C8?=
+ =?windows-1251?q?=E7=EC=E5=ED=E5=ED=E8=E5?=
+ =?windows-1251?q? =EA=F3=F0=F1=EE=E2 ?=
+ =?windows-1251?q?=E2=E0=EB=FE=F2 =E2 ?=
+ =?windows-1251?q?=D3=D1?=
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
+
+Project: onlinestore
+Tracker: Support request
@@ -0,0 +1,240 @@
+Received: from MLPAR59002HPDE (83.206.52.181) by MIRANDELLE.host-services.ctx
+ (172.30.1.4) with Microsoft SMTP Server id 14.2.247.3; Tue, 27 Mar 2012
+ 12:48:03 +0200
+From: Laurent Hardy <laurent.hardy@1001listes.fr>
+To: <support@1001listes.fr>, <pierre.doleans@1001listes.fr>
+Subject: email test ok'ok
+Date: Tue, 27 Mar 2012 12:41:41 +0200
+Message-ID: <242E665348E04D888212C1092B47EEF5@MLPAR59002HPDE>
+Content-Type: multipart/related;
+	boundary="----=_NextPart_000_002D_01CD0C16.F92E0910"
+X-Mailer: Microsoft Office Outlook 11
+X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7600.16807
+Thread-Index: Ac0MBjJMccMG2TKbTTaSd3UzkbpzTA==
+Return-Path: laurent.hardy@1001listes.fr
+X-MS-Exchange-Organization-AuthSource: MIRANDELLE.host-services.ctx
+X-MS-Exchange-Organization-AuthAs: Anonymous
+MIME-Version: 1.0
+
+------=_NextPart_000_002D_01CD0C16.F92E0910
+Content-Type: multipart/alternative;
+	boundary="----=_NextPart_001_002E_01CD0C16.F92E0910"
+
+------=_NextPart_001_002E_01CD0C16.F92E0910
+Content-Type: text/plain; charset="iso-8859-1"
+Content-Transfer-Encoding: quoted-printable
+
+email test nok'nok
+
+the bug is=92here
+
+=20
+
+
+
+
+=20
+
+Laurent Hardy=20
+Chef de projet Informatique=20
+
+59 Rue de Richelieu=20
+75002 Paris=20
+
+ <http://www.1001listes.fr> 1001listes.fr &  =
+<http://www.1001mariages.com>
+1001mariages.com=20
+t=E9l. 01 53 26 29 30
+fax 01 40 38 15 77=20
+
+=20
+
+=20
+
+
+------=_NextPart_001_002E_01CD0C16.F92E0910
+Content-Type: text/html; charset="iso-8859-1"
+Content-Transfer-Encoding: quoted-printable
+
+<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
+osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
+xmlns=3D"http://www.w3.org/TR/REC-html40"><head>
+<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
+1">
+<meta name=3D"Generator" content=3D"Microsoft Word 11 (filtered medium)">
+<!--[if !mso]>
+<style>
+v\:* {behavior:url(#default#VML);}
+o\:* {behavior:url(#default#VML);}
+w\:* {behavior:url(#default#VML);}
+.shape {behavior:url(#default#VML);}
+</style>
+<![endif]-->
+<style>
+<!--
+ /* Style Definitions */
+ p.MsoNormal, li.MsoNormal, div.MsoNormal
+	{margin:0cm;
+	margin-bottom:.0001pt;
+	font-size:12.0pt;
+	font-family:"Times New Roman";}
+a:link, span.MsoHyperlink
+	{color:blue;
+	text-decoration:underline;}
+a:visited, span.MsoHyperlinkFollowed
+	{color:purple;
+	text-decoration:underline;}
+span.EmailStyle17
+	{mso-style-type:personal-compose;
+	font-family:Arial;
+	color:windowtext;}
+@page Section1
+	{size:595.3pt 841.9pt;
+	margin:70.85pt 70.85pt 70.85pt 70.85pt;}
+div.Section1
+	{page:Section1;}
+-->
+</style>
+<!--[if gte mso 9]><xml>
+ <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
+</xml><![endif]--><!--[if gte mso 9]><xml>
+ <o:shapelayout v:ext=3D"edit">
+  <o:idmap v:ext=3D"edit" data=3D"1" />
+ </o:shapelayout></xml><![endif]-->
+</head>
+
+<body lang=3D"FR" link=3D"blue" vlink=3D"purple">
+
+<div class=3D"Section1">
+
+<p class=3D"MsoNormal"><font size=3D"2" face=3D"Arial"><span lang=3D"EN-GB"=
+ style=3D"font-size:
+10.0pt;font-family:Arial">email test nok'nok<o:p></o:p></span></font></p>
+
+<p class=3D"MsoNormal"><font size=3D"2" face=3D"Arial"><span lang=3D"EN-GB"=
+ style=3D"font-size:
+10.0pt;font-family:Arial">the bug is&#8217;here<o:p></o:p></span></font></p=
+>
+
+<p class=3D"MsoNormal"><font size=3D"2" face=3D"Arial"><span lang=3D"EN-GB"=
+ style=3D"font-size:
+10.0pt;font-family:Arial"><o:p>&nbsp;</o:p></span></font></p>
+
+<table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding=
+=3D"0" style=3D"border:solid #CECECE 1.0pt">
+ <tr>
+  <td valign=3D"top" bgcolor=3D"#19171C" style=3D"border:none;background:#1=
+9171C;
+  padding:.75pt .75pt .75pt .75pt">
+  <p class=3D"MsoNormal" align=3D"center" style=3D"mso-margin-top-alt:auto;=
+mso-margin-bottom-alt:
+  auto;text-align:center"><font size=3D"1" color=3D"black" face=3D"Arial"><=
+span style=3D"font-size:7.5pt;font-family:Arial;color:black"><img width=3D"=
+56" height=3D"52" id=3D"_x0000_i1025" src=3D"cid:image001.jpg@01CD0C16.F5D0=
+3810"></span></font><o:p></o:p></p>
+  </td>
+  <td width=3D"10" bgcolor=3D"#B1B3B4" style=3D"width:7.2pt;border:none;bac=
+kground:
+  #B1B3B4;padding:.75pt .75pt .75pt .75pt">
+  <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom=
+-alt:auto"><font size=3D"1" color=3D"black" face=3D"Times New Roman"><span =
+style=3D"font-size:1.5pt;
+  color:black">&nbsp;</span></font><o:p></o:p></p>
+  </td>
+  <td style=3D"border:none;padding:2.25pt 3.75pt 3.75pt 7.5pt">
+  <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom=
+-alt:auto;
+  line-height:10.5pt"><b><font size=3D"1" color=3D"black" face=3D"Arial"><s=
+pan style=3D"font-size:8.5pt;font-family:Arial;color:black;font-weight:bold=
+">Laurent
+  Hardy</span></font></b><b><font size=3D"1" color=3D"black" face=3D"Arial"=
+><span style=3D"font-size:8.5pt;font-family:Arial;color:black;font-weight:b=
+old"> </span></font></b><font size=3D"1" color=3D"black" face=3D"Arial"><sp=
+an style=3D"font-size:8.5pt;font-family:Arial;
+  color:black"><br>
+  </span></font><font size=3D"1" color=3D"gray" face=3D"Arial"><span style=
+=3D"font-size:8.5pt;
+  font-family:Arial;color:gray">Chef de projet Informatique</span></font><f=
+ont size=3D"1" color=3D"black" face=3D"Arial"><span style=3D"font-size:8.5p=
+t;font-family:Arial;
+  color:black"> <br>
+  <br>
+  59 Rue de Richelieu <br>
+  75002 Paris <br>
+  <br>
+  <a href=3D"http://www.1001listes.fr"><font color=3D"black"><span style=3D=
+"color:black">1001listes.fr</span></font></a>
+  &amp; <a href=3D"http://www.1001mariages.com"><font color=3D"black"><span=
+ style=3D"color:black">1001mariages.com</span></font></a> <br>
+  t=E9l. 01 53 26 29 30<br>
+  fax 01 40 38 15 77 </span></font><o:p></o:p></p>
+  </td>
+ </tr>
+</table>
+
+<p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a=
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+
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+e=3D"font-size:
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+
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+
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+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Reply-To:
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+From: "New Customer-Name" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
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+
+Project: onlinestore
+Tracker: Support request
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+Subject: =?koi8-r?B?8NLP18XSy8E=?=
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+Subject: =?koi8-r?B?Rlc6INLF2tXM2NTB1NkgIuvVwsvBIOvSxc3M0SI=?=
+Date: Tue, 16 Oct 2012 15:37:25 +0400
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+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <ivan@mail.com>
+To: <support@somenet.foo>
+Subject: New support issue to Ivan
+Date: Sun, 22 Jun 2008 12:28:07 +0200
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+Delivered-To: support@somenet.foo
+Received: by 10.79.28.144 with SMTP id c138csp1453602ivc;
+        Mon, 21 Nov 2016 04:22:54 -0800 (PST)
+X-Received: by 10.36.14.21 with SMTP id 21mr7666872ite.79.1479730974526;
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+Return-Path: <ivan@mail.com>
+Received: from mx.@somenet.foo (h-8.148.somenet.foo. [127.0.0.1])
+        by mx.google.com with SMTP id 125si13733354iou.236.2016.11.21.04.22.52
+        for <support@somenet.foo>;
+        Mon, 21 Nov 2016 04:22:54 -0800 (PST)
+Received-SPF: neutral (google.com: 127.0.0.1 is neither permitted nor denied by best guess record for domain of admin@somenet.foo) client-ip=127.0.0.1;
+Authentication-Results: mx.google.com;
+       spf=neutral (google.com: 127.0.0.1 is neither permitted nor denied by best guess record for domain of admin@somenet.foo) smtp.mailfrom=admin@somenet.foo
+Date: Mon, 21 Nov 2016 15:24:12 +0300
+From: <ivan@mail.com>
+To: <support@somenet.foo>
+Message-ID: <1938134758.56508.1479731052731.JavaMail.root@mmsr-fe2>
+Subject: <no subject>
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+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <ivan@mail.com>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
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+
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+platea dictumst.
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+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,26 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <admin@somenet.foo>
+To: <support@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
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+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+@@sendmail@@
+
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
@@ -0,0 +1,24 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <admin@somenet.foo>
+To: <support@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
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+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail by default. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
@@ -0,0 +1,28 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <admin@somenet.foo>
+To: <support@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
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+	charset="iso-8859-1";
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+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Status: Close
+
+---- This should be cutted ----
+
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail by default. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
+This is a reply from mail. This is a reply from mail. This is a reply from mail. 
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+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <admin@somenet.foo>
+To: <support@somenet.foo>;<copy+1@copy.com>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
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+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+@@sendmail@@
+
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
@@ -0,0 +1,27 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <admin@somenet.foo>
+To: <support@somenet.foo>;<copy@copy.com>
+Cc: <Cc@somenet.foo>, =?koi8-r?B?7cHSwdQg4c3Jzs/X?= <marat.aminov@somenet.foo>, Ivanov Ivan <ivan+2@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
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+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+@@sendmail@@
+
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
+This is a reply from mail. This is a reply from mail. This is a reply from mail.
@@ -0,0 +1,44 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Reply-To: foo@bar.com
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "New Customer-Name" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
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+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
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+
+Project: onlinestore
+Tracker: Support request
@@ -0,0 +1,248 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sat, 21 Jun 2008 15:53:25 +0200
+Message-ID: <002301c8d3a6$2cdf6950$0a00a8c0@osiris>
+From: <ivan@mail.com>
+To: <support@somenet.foo>
+Subject: Re: [Cookbook - Ticket #5] Problem
+Date: Sat, 21 Jun 2008 15:53:25 +0200
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+Subject: New support issue from redmine user
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+Date: Sun, 14 Dec 2008 17:18:01 +0100
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+                                                                                                                                                                                                                                                                
+Delivered-To: kundenservice@regiohelden.de
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+Date: Wed, 26 Jun 2013 10:36:43 +0200
+From: =?ISO-8859-15?Q?Joachim_H=F6hl?= <joachim.hoehl@consus.info>
+User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20130509 Thunderbird/17.0.6
+MIME-Version: 1.0
+To: kundenservice@regiohelden.de
+Subject: Nachgefragt 1   :: Monatsbericht - Mai 2013
+References: <51AF2F3D.6050008@consus.info>
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+
+This is a multi-part message in MIME format.
+--------------050204050002090000010209
+Content-Type: text/plain; charset=ISO-8859-15; format=flowed
+Content-Transfer-Encoding: 8bit
+
+
+
+
+-------- Original-Nachricht --------
+Betreff: 	Re: RegioHelden :: Monatsbericht - Mai 2013
+Datum: 	Wed, 05 Jun 2013 14:29:49 +0200
+Von: 	Joachim Höhl <joachim.hoehl@consus.info>
+An: 	Regiohelden.de <kundenservice@regiohelden.de>
+
+
+
+Sehr geehrte Damen und Herren,
+
+
+
+im Hinblick auf das beendete Vertragsverhältnis bitte ich Sie höflichst
+um Schlussabrechnung und Erstattung nicht verbrauchten Budgets auf das
+Ihnen bekannte Konto bis zum 15.06.2013.
+
+
+Mit freundlichen Grüßen
+
+RA Joachim Höhl
+
+Consus Informations GmbH
+Benesisstr. 24-32
+50672 Köln
+
+mailto:joachim.hoehl@consus.info
+
+fon 0221 / 29 20 120
+fax 0221 / 29 20 112
+
+HRB 39774 Amtsgericht Köln
+
+Geschäftsführer: Joachim Höhl, Wolfgang Hoss
+
+Am 01.06.2013 07:16, schrieb Regiohelden.de:
+> Sehr geehrter RegioHelden-Kunde,
+>
+> anbei erhalten Sie die monatliche Auswertung Ihrer Google AdWords
+> Werbekampagne.
+>
+> Eine detaillierte Übersicht der Erfolgskennzahlen finden Sie außerdem
+> tagesaktuell unter http://regioheld.com/administration/login
+> Sollten Sie Ihre Zugangsdaten vergessen haben, senden wir Ihnen diese
+> gerne erneut zu.
+> Bei weiteren Fragen erreichen Sie uns unter der (0711) 128 501-0
+>
+> Mit den besten Grüßen
+> Ihr RegioHelden-Team!
+>
+> Telefon: (0711) 128 501-0
+> Fax: (0711) 128 501-99
+> www.RegioHelden.de
+>
+> Die RegioHelden wurden 2010 durch die Europäische Union und das
+> Bundesministerium für Wirtschaft und Technologie (BMWi) gefördert.
+> Mehr Informationen zur Förderung unter:
+> http://www.RegioHelden.de/Förderung
+> <http://www.RegioHelden.de/F%F6rderung>
+>
+> RegioHelden GmbH
+> Marienstraße 23 - 70178 Stuttgart - DE
+> Sitz der Gesellschaft:Stuttgart
+> Amtsgericht Stuttgart, HRB 733189
+> Geschäftsführer: Feliks Eyser
+
+
+
+
+--------------050204050002090000010209
+Content-Type: text/html; charset=ISO-8859-15
+Content-Transfer-Encoding: 8bit
+
+<html>
+  <head>
+
+    <meta http-equiv="content-type" content="text/html; charset=ISO-8859-15">
+  </head>
+  <body text="#000000" bgcolor="#FFFFFF">
+    <br>
+    <div class="moz-forward-container"><br>
+      <br>
+      -------- Original-Nachricht --------
+      <table class="moz-email-headers-table" border="0" cellpadding="0"
+        cellspacing="0">
+        <tbody>
+          <tr>
+            <th nowrap="nowrap" valign="BASELINE" align="RIGHT">Betreff:
+            </th>
+            <td>Re: RegioHelden :: Monatsbericht - Mai 2013</td>
+          </tr>
+          <tr>
+            <th nowrap="nowrap" valign="BASELINE" align="RIGHT">Datum: </th>
+            <td>Wed, 05 Jun 2013 14:29:49 +0200</td>
+          </tr>
+          <tr>
+            <th nowrap="nowrap" valign="BASELINE" align="RIGHT">Von: </th>
+            <td>Joachim Höhl <a class="moz-txt-link-rfc2396E" href="mailto:joachim.hoehl@consus.info">&lt;joachim.hoehl@consus.info&gt;</a></td>
+          </tr>
+          <tr>
+            <th nowrap="nowrap" valign="BASELINE" align="RIGHT">An: </th>
+            <td>Regiohelden.de <a class="moz-txt-link-rfc2396E" href="mailto:kundenservice@regiohelden.de">&lt;kundenservice@regiohelden.de&gt;</a></td>
+          </tr>
+        </tbody>
+      </table>
+      <br>
+      <br>
+      <pre>Sehr geehrte Damen und Herren,
+
+
+
+im Hinblick auf das beendete Vertragsverhältnis bitte ich Sie höflichst 
+um Schlussabrechnung und Erstattung nicht verbrauchten Budgets auf das 
+Ihnen bekannte Konto bis zum 15.06.2013.
+
+
+Mit freundlichen Grüßen
+
+RA Joachim Höhl
+
+Consus Informations GmbH
+Benesisstr. 24-32
+50672 Köln
+
+<a class="moz-txt-link-freetext" href="mailto:joachim.hoehl@consus.info">mailto:joachim.hoehl@consus.info</a>
+
+fon 0221 / 29 20 120
+fax 0221 / 29 20 112
+
+HRB 39774 Amtsgericht Köln
+
+Geschäftsführer: Joachim Höhl, Wolfgang Hoss
+
+Am 01.06.2013 07:16, schrieb Regiohelden.de:
+&gt; Sehr geehrter RegioHelden-Kunde,
+&gt;
+&gt; anbei erhalten Sie die monatliche Auswertung Ihrer Google AdWords 
+&gt; Werbekampagne.
+&gt;
+&gt; Eine detaillierte Übersicht der Erfolgskennzahlen finden Sie außerdem 
+&gt; tagesaktuell unter <a class="moz-txt-link-freetext" href="http://regioheld.com/administration/login">http://regioheld.com/administration/login</a>
+&gt; Sollten Sie Ihre Zugangsdaten vergessen haben, senden wir Ihnen diese 
+&gt; gerne erneut zu.
+&gt; Bei weiteren Fragen erreichen Sie uns unter der (0711) 128 501-0
+&gt;
+&gt; Mit den besten Grüßen
+&gt; Ihr RegioHelden-Team!
+&gt;
+&gt; Telefon: (0711) 128 501-0
+&gt; Fax: (0711) 128 501-99
+&gt; <a class="moz-txt-link-abbreviated" href="http://www.RegioHelden.de">www.RegioHelden.de</a>
+&gt;
+&gt; Die RegioHelden wurden 2010 durch die Europäische Union und das 
+&gt; Bundesministerium für Wirtschaft und Technologie (BMWi) gefördert.
+&gt; Mehr Informationen zur Förderung unter: 
+&gt; <a class="moz-txt-link-freetext" href="http://www.RegioHelden.de/Förderung">http://www.RegioHelden.de/Förderung</a> 
+&gt; <a class="moz-txt-link-rfc2396E" href="http://www.RegioHelden.de/F%F6rderung">&lt;http://www.RegioHelden.de/F%F6rderung&gt;</a>
+&gt;
+&gt; RegioHelden GmbH
+&gt; Marienstraße 23 - 70178 Stuttgart - DE
+&gt; Sitz der Gesellschaft:Stuttgart
+&gt; Amtsgericht Stuttgart, HRB 733189
+&gt; Geschäftsführer: Feliks Eyser
+
+</pre>
+      <br>
+    </div>
+    <br>
+  </body>
+</html>
+
+--------------050204050002090000010209--
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+Envelope-From: roman@shipiev.me
+To: RedmineCRM <support@redminecrm.com>
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+òÅÞØ ÉÄÅÔ ÐÒÏ ÐÌÁÇÉÎ redmine_people 0.1.6. ðÏÌÅ company × ÍÏÄÅÌØ User ÄÏÂÁ×ÌÑÅÔÓÑ, Á ÉÎÔÅÒÆÅÊÓÁ ÄÌÑ ÅÇÏ ××ÏÄÁ Ñ ÔÁË É ÎÅ ÎÁÛÅÌ.
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+Date: Thu, 23 Jan 2014 07:21:56 +0400
+Message-Id: <E1W6Arc-0001V8-2V@server39.hosting.com>
+To: admin@somenet.foo
+Subject: Ðåçóëüòàòû ñîðåâíîâàíèé ÑÒÑÐ
+X-PHP-Originating-Script: 2540:send_results.php
+From: RDSU Results Check <bd@somenet.foo>
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+------8c65880a4c29e0f5
+Content-Type: text/html; charset=Windows-1251
+Content-Transfer-Encoding: 8bit
+
+<html><head><title>Ðåçóëüòàòû ñîðåâíîâàíèé ÑÒÑÐ</title></head><body>
+							<table width='100%'>
+								<tr><td nowrap valign='top'><b>Íàçâàíèå</b>:</td><td>Òàíöåâàëüíûé ðèíã - 2014</td></tr>
+								<tr><td nowrap valign='top'><b>Äàòû</b>:</td><td>19.01.2014</td></tr>
+								<tr><td nowrap valign='top'><b>Ãîðîä</b>:</td><td>Ñàðàïóë</td></tr>
+								<tr><td nowrap valign='top'><b>Îðãàíèçàòîð</b>:</td><td>Ñîâðåìåííèê, Ðóäàâèíà Îëüãà</td></tr>
+								<tr><td nowrap valign='top'><b>Ñ÷åòíàÿ êîìèññèÿ</b>:</td><td>Êîðñèêîâ Àëåêñåé Íèêîëàåâè÷, Èæåâñê</td></tr>
+							</table>
+							</body></html>
+------8c65880a4c29e0f5
+Content-Type: application/xml; name="2014_01_23__07_21_39.xml"
+Content-Disposition: attachment; filename="2014_01_23__07_21_39.xml"
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+------8c65880a4c29e0f5--
+
@@ -0,0 +1,101 @@
+Return-Path: <zix@bazissoft.ru>
+Received: from ZiX.example.org (unknown [192.168.158.6]) by bazissoft.ru (Postfix) with ESMTP id 46AFE222A5D for <redmine@bazissoft.ru>; Mon, 06 May 2013 11:49:04 +0400
+Date: Mon, 06 May 2013 11:50:29 +0400
+From: =?utf-8?B?0J/Qu9C10YLQvdGR0LIg0JDQu9C10LrRgdC10Lk=?= <zix@bazissoft.ru>
+Reply-To: =?utf-8?B?0J/Qu9C10YLQvdGR0LIg0JDQu9C10LrRgdC10Lk=?= <zix@bazissoft.ru>
+To: =?utf-8?B?0JHQsNC30LjRgS3QptC10L3RgtGAINCT0YDRg9C/0L/QsCDRgtC10YXQvdC40YfQtdGB0Lo=?= =?utf-8?B?0L7QuSDQv9C+0LTQtNC10YDQttC60Lg=?= <redmine@bazissoft.ru>
+Message-ID: <1784691455.20130506115029@bazissoft.ru>
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+References: <231744907.20130506114902@bazissoft.ru>
+ <5187605c2a559_29e2425680045842@RedmineSRV.mail>
+Subject: =?UTF-8?Q?Re[2]:_=D0=97=D0=B0=D0=BF=D1=80=D0=BE=D1=81_=D0=BD=D0=B0?=
+ =?UTF-8?Q?_=D1=82=D0=B5=D1=85.?=
+ =?UTF-8?Q?_=D0=BF=D0=BE=D0=B4=D0=B4=D0=B5=D1=80=D0=B6=D0=BA=D1=83.?=
+ =?UTF-8?Q?_[=D0=A2=D0=B5=D1=85=D0=BD=D0=B8=D1=87=D0=B5=D1=81=D0=BA=D0=B0=D1=8F?=
+ =?UTF-8?Q?_=D0=BF=D0=BE=D0=B4=D0=B4=D0=B5=D1=80=D0=B6=D0=BA=D0=B0_#2065]?=
+Mime-Version: 1.0
+Content-Type: text/html;
+ charset=utf-8
+Content-Transfer-Encoding: quoted-printable
+Delivered-To: redmine@bazissoft.ru
+X-Mailer: The Bat! (v4.0.24) Professional
+Organization: =?UTF-8?Q?=D0=9E=D0=9E=D0=9E?=
+ =?UTF-8?Q?_=22=D0=91=D0=B0=D0=B7=D0=B8=D1=81-=D0=A6=D0=B5=D0=BD=D1=82=D1=80=22?=
+X-Priority: 3 (Normal)
+
+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">=0D
+<html><head><title>Re[2]: =C7=E0=EF=F0=EE=F1 =ED=E0 =F2=E5=F5. =EF=EE=E4=E4=
+=E5=F0=E6=EA=F3. [=D2=E5=F5=ED=E8=F7=E5=F1=EA=E0=FF =EF=EE=E4=E4=E5=F0=E6=
+=EA=E0 #2065]</title>=0D
+<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">=0D=
+
+<meta http-equiv=3D"Content-Style-Type" content=3D"text/css">=0D
+</head>=0D
+<body>=0D
+=0D
+<p>=D0=9E=D1=82=D0=B2=D0=B5=D1=82 =D0=BD=D0=B0 =D0=BF=D0=B8=D1=81=D1=8C=D0=
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+<p><br></p>=0D
+<div><table border=3D0 cellpadding=3D1 cellspacing=3D2>=0D
+<tr valign=3Dtop>=0D
+<td width=3D12 style=3D"background-color: #0000ff;">=0D
+<p><span class=3Drvts6>&gt;</span></p>=0D
+</td>=0D
+<td width=3D1673 style=3D"background-color: #ffffff;">=0D
+<p><span class=3Drvts7>-----------------------------------------</span></=
+p>=0D
+<p><span class=3Drvts7>=D0=9F=D0=BE=D0=B6=D0=B0=D0=BB=D1=83=D0=B9=D1=81=D1=
+=82=D0=B0, =D0=BF=D0=B8=D1=88=D0=B8=D1=82=D0=B5 =D0=B2=D0=B0=D1=88 =D0=BE=
+=D1=82=D0=B2=D0=B5=D1=82 =D0=B2=D1=8B=D1=88=D0=B5 =D1=8D=D1=82=D0=BE=D0=B9=
+ =D0=BB=D0=B8=D0=BD=D0=B8=D0=B8. =D0=92=D0=B5=D1=81=D1=8C =D1=82=D0=B5=D0=
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+=B5=D1=82 =D1=83=D0=B4=D0=B0=D0=BB=D1=91=D0=BD =D1=81=D0=B8=D1=81=D1=82=D0=
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+=87=D0=B5=D1=81=D0=BA=D0=BE=D0=B9 =D0=BE=D0=B1=D1=80=D0=B0=D0=B1=D0=BE=D1=
+=82=D0=BA=D0=B8 =D0=BF=D0=BE=D1=87=D1=82=D1=8B.</span></p>=0D
+<p><span class=3Drvts7>=D0=97=D0=B4=D1=80=D0=B0=D0=B2=D1=81=D1=82=D0=B2=D1=
+=83=D0=B9=D1=82=D0=B5, =D0=90=D0=BB=D0=B5=D0=BA=D1=81=D0=B5=D0=B9 =D0=9F=D0=
+=BB=D0=B5=D1=82=D0=BD=D1=91=D0=B2 .</span></p>=0D
+<p><span class=3Drvts7>=D0=A2=D0=B5=D1=81=D1=82=D0=BE=D0=B2=D1=8B=D0=B9 =D0=
+=BE=D1=82=D0=B2=D0=B5=D1=82</span></p>=0D
+<p><span class=3Drvts7>=D0=A1 =D1=83=D0=B2=D0=B0=D0=B6=D0=B5=D0=BD=D0=B8=D0=
+=B5=D0=BC,&nbsp;</span></p>=0D
+<p><span class=3Drvts7>=D0=90=D0=BB=D0=B5=D0=BA=D1=81=D0=B5=D0=B9 =D0=9F=D0=
+=BB=D0=B5=D1=82=D0=BD=D1=91=D0=B2</span></p>=0D
+<p><span class=3Drvts7>=D0=93=D1=80=D1=83=D0=BF=D0=BF=D0=B0 =D1=82=D0=B5=D1=
+=85=D0=BD=D0=B8=D1=87=D0=B5=D1=81=D0=BA=D0=BE=D0=B9 =D0=BF=D0=BE=D0=B4=D0=
+=B4=D0=B5=D1=80=D0=B6=D0=BA=D0=B8</span></p>=0D
+<p><span class=3Drvts7>=D0=9E=D0=9E=D0=9E "=D0=91=D0=B0=D0=B7=D0=B8=D1=81=
+-=D0=A6=D0=B5=D0=BD=D1=82=D1=80"&nbsp;</span></p>=0D
+<p><span class=3Drvts7>=D0=A2=D0=B5=D0=BB.: +7(496)623-09-90</span></p>=0D=
+
+<p><span class=3Drvts7>E-mail: gtp@bazissoft.ru</span></p>=0D
+</td>=0D
+</tr>=0D
+</table>=0D
+</div>=0D
+<p><br></p>=0D
+<p><br></p>=0D
+<p><br></p>=0D
+<p><br></p>=0D
+<p>Best regards,</p>=0D
+<p>=D0=9F=D0=BB=D0=B5=D1=82=D0=BD=D1=91=D0=B2 =D0=90=D0=BB=D0=B5=D0=BA=D1=
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+<p>=D0=A0=D0=B0=D0=B7=D1=80=D0=B0=D0=B1=D0=BE=D1=82=D1=87=D0=B8=D0=BA =D0=
+=A1=D0=97</p>=0D
+<p>E-mail:&nbsp;<a class=3Drvts8 href=3D"mailto:zix@bazissoft.ru">zix@baz=
+issoft.ru</a></p>=0D
+<p>&nbsp; &nbsp;ICQ: 310-243-476</p>=0D
+<p>&nbsp;Skype: zix_bazis</p>=0D
+<p><br></p>=0D
+<p>=D0=9E=D0=9E=D0=9E "=D0=91=D0=B0=D0=B7=D0=B8=D1=81-=D0=A6=D0=B5=D0=BD=D1=
+=82=D1=80"</p>=0D
+<p>E-mail:&nbsp;<a class=3Drvts8 href=3D"mailto:info@bazissoft.ru">info@b=
+azissoft.ru</a></p>=0D
+<p>&nbsp; &nbsp;Web:&nbsp;<a class=3Drvts8 href=3D"http://www.bazissoft.r=
+u">www.bazissoft.ru</a></p>=0D
+<p>&nbsp; =D0=A2=D0=B5=D0=BB.: +7 (496) 623-09-90</p>=0D
+<p>&nbsp; =D0=A4=D0=B0=D0=BA=D1=81: +7 (496) 623-09-90</p>=0D
+=0D
+</body></html>=
@@ -0,0 +1,39 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "New Customer-Name" <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>, =?koi8-r?B?7cHSwdQg4c3Jzs/X?= <marat.aminov@somenet.foo>, Ivanov Ivan <ivan@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
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+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
+dictum et, ligula. Sed erat nibh, gravida in, accumsan non, placerat sed, 
+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,38 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
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+Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas imperdiet 
+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
+dictum et, ligula. Sed erat nibh, gravida in, accumsan non, placerat sed, 
+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,39 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: "New Customer-Name" <new_customer@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas imperdiet 
+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
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+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
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+Cc: <Cc@somenet.foo>, =?koi8-r?B?7cHSwdQg4c3Jzs/X?= <marat.aminov@somenet.foo>, Ivanov Ivan <ivan@somenet.foo>
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+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
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+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>, =?koi8-r?B?7cHSwdQg4c3Jzs/X?= <marat.aminov@somenet.foo>, Ivanov Ivan <ivan@somenet.foo>
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+Date: Tue, 09 Apr 2013 12:25:15 +0400
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+
+
+------=_NextPart_000_0115_01CE351D.4CEEDF90--
@@ -0,0 +1,51 @@
+Subject: =?koi8-r?Q?=F2=D5=D3=D3=CB=C1=D1_=D4=C5=CD=C1_Apple_Mail?=
+Mime-Version: 1.0 (Mac OS X Mail 6.2 \(1499\))
+Content-Type: multipart/related;
+	type="text/html";
+	boundary="Apple-Mail=_2ECEB346-20A5-4E34-B618-17DB880C1AF3"
+X-Apple-Base-Url: x-msg://449/
+X-Universally-Unique-Identifier: f85e4a62-e4c5-4222-bf11-cc8bf7ccbd3d
+X-Apple-Mail-Remote-Attachments: YES
+From: "New Customer" <new_customer@somenet.foo>
+X-Apple-Windows-Friendly: 1
+Date: Fri, 26 Oct 2012 14:16:38 +0400
+X-Apple-Mail-Signature: 
+Message-Id: <A766A812-454A-4E62-BFF2-394EFE4C9B1D@gmail.com>
+X-Uniform-Type-Identifier: com.apple.mail-draft
+To: "New Customer" <new_customer@somenet.foo>
+
+
+--Apple-Mail=_2ECEB346-20A5-4E34-B618-17DB880C1AF3
+Content-Transfer-Encoding: quoted-printable
+Content-Type: text/html;
+	charset=koi8-r
+
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+apple-width=3D"yes" apple-height=3D"yes"></object></div></body></html>=
+
+--Apple-Mail=_2ECEB346-20A5-4E34-B618-17DB880C1AF3
+Content-Transfer-Encoding: 7bit
+Content-Disposition: attachment;
+	filename*=koi8-r''%E1%D4%D4%C1%DE%20%CE%CF%CD%C5%D2%20%CF%C4%C9%CE.rtf
+Content-Type: text/rtf;
+	x-mac-hide-extension=yes;
+	x-unix-mode=0644;
+	name="=?koi8-r?Q?=E1=D4=D4=C1=DE_=CE=CF=CD=C5=D2_=CF=C4=C9=CE=2Ertf?="
+Content-Id: <55154B24-C79C-47EF-ACB8-3D9B9B48E95D>
+
+{\rtf1\ansi\ansicpg1251\cocoartf1187\cocoasubrtf340
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+{\colortbl;\red255\green255\blue255;}
+\paperw11900\paperh16840\margl1440\margr1440\vieww10800\viewh8400\viewkind0
+\pard\tx566\tx1133\tx1700\tx2267\tx2834\tx3401\tx3968\tx4535\tx5102\tx5669\tx6236\tx6803\pardirnatural
+
+\f0\fs24 \cf0 \uc0\u1069 \u1090 \u1086  
+\b \uc0\u1072 \u1090 \u1090 \u1072 \u1095 
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+--Apple-Mail=_2ECEB346-20A5-4E34-B618-17DB880C1AF3--
@@ -0,0 +1,40 @@
+Return-Path: <admin@somenet.foo>
+Received: from osiris ([127.0.0.1])
+	by OSIRIS
+	with hMailServer ; Sun, 22 Jun 2008 12:28:07 +0200
+Message-ID: <000501c8d452$a95cd7e0$0a00a8c0@osiris>
+From: <new_customer@somenet.foo>
+To: <support@somenet.foo>
+Cc: <Cc@somenet.foo>
+Bcc: <Bcc@somenet.foo>
+Subject: New support issue from email
+Date: Sun, 22 Jun 2008 12:28:07 +0200
+MIME-Version: 1.0
+Content-Type: text/plain;
+	format=flowed;
+	charset="iso-8859-1";
+	reply-type=original
+Content-Transfer-Encoding: 7bit
+X-Priority: 3
+X-MSMail-Priority: Normal
+X-Mailer: Microsoft Outlook Express 6.00.2900.2869
+X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
+
+Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas imperdiet 
+turpis et odio. Integer eget pede vel dolor euismod varius. Phasellus 
+blandit eleifend augue. Nulla facilisi. Duis id diam. Class aptent taciti 
+sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. In 
+in urna sed tellus aliquet lobortis. Morbi scelerisque tortor in dolor. Cras 
+sagittis odio eu lacus. Aliquam sem tortor, consequat sit amet, vestibulum 
+id, iaculis at, lectus. Fusce tortor libero, congue ut, euismod nec, luctus 
+eget, eros. Pellentesque tortor enim, feugiat in, dignissim eget, tristique 
+sed, mauris. Pellentesque habitant morbi tristique senectus et netus et 
+malesuada fames ac turpis egestas. Quisque sit amet libero. In hac habitasse 
+platea dictumst.
+
+Nulla et nunc. Duis pede. Donec et ipsum. Nam ut dui tincidunt neque 
+sollicitudin iaculis. Duis vitae dolor. Vestibulum eget massa. Sed lorem. 
+Nullam volutpat cursus erat. Cras felis dolor, lacinia quis, rutrum et, 
+dictum et, ligula. Sed erat nibh, gravida in, accumsan non, placerat sed, 
+massa. Sed sodales, ante fermentum ultricies sollicitudin, massa leo 
+pulvinar dui, a gravida orci mi eget odio. Nunc a lacus.
@@ -0,0 +1,37 @@
+ticket001:
+  id: 1
+  contact_id: 1
+  issue_id: 1
+  from_address: "test1@mail.address"
+  ticket_date: "<%= 10.days.ago.to_s(:db) %>"
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  is_incoming: true
+  first_response_time: 3600
+  reaction_time: 13521
+ticket002:
+  id: 2
+  contact_id: 2
+  issue_id: 2
+  from_address: "test2@mail.address"
+  ticket_date: "<%= 100.days.ago.to_s(:db) %>"
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  first_response_time: 7800
+  is_incoming: true
+ticket003:
+  id: 3
+  contact_id: 1
+  issue_id: 5
+  from_address: "test1@mail.address"
+  ticket_date: "<%= 2.hours.ago.to_s(:db) %>"
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  is_incoming: false
+  first_response_time: 9200
+ticket004:
+  id: 4
+  contact_id: 3
+  issue_id: 8
+  from_address: "test1@mail.address"
+  ticket_date: "<%= 2.hours.ago.to_s(:db) %>"
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  is_incoming: false
+  first_response_time: 9200
@@ -0,0 +1,15 @@
+# Read about fixtures at http://ar.rubyonrails.org/classes/Fixtures.html
+jm001:
+  id: 1
+  contact_id: 1
+  journal_id: 1
+  is_incoming: false
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  message_date: "<%= (Time.now - 2.days).to_s(:db) %>"
+jm002:
+  id: 2
+  contact_id: 1
+  journal_id: 2
+  is_incoming: true
+  source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
+  message_date: "<%= (Time.now - 10.hours).to_s(:db) %>"
@@ -0,0 +1,85 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class CannedResponsesControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :canned_responses,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+    @request.session[:user_id] = 1
+    # @response   = ActionController::TestResponse.new
+  end
+
+  def test_should_get_index
+    get :index, :project_id => 1
+    assert_response 200
+  end
+
+  def test_should_get_new
+    get :new, :project_id => 1
+    assert_response 200
+  end
+
+  def test_should_get_edit
+    get :edit, :id => 1
+    assert_response 200
+  end
+
+  def test_should_post_create
+    post :create, :canned_response => {:name => "New canned response", :content => "Hi there!", :is_public => false}, :project_id => 1
+    assert_redirected_to settings_project_path(Project.find('ecookbook'), :tab => 'helpdesk_canned_responses')
+    assert_equal "New canned response", CannedResponse.last.name
+  end
+
+  def test_should_put_update
+    put :update, :id => 1, :canned_response => {:name => "New name"}
+    assert_redirected_to settings_project_path(Project.find('ecookbook'), :tab => 'helpdesk_canned_responses')
+    assert_equal "New name", CannedResponse.find(1).name
+  end
+
+  def test_should_delete_destroy
+    delete :destroy, :id => 1
+    assert_redirected_to settings_project_path(Project.find('ecookbook'), :tab => 'helpdesk_canned_responses')
+    assert_nil CannedResponse.find_by_id(1)
+  end
+
+  def test_should_get_add
+    xhr :get, :add, :id => 1, :project_id => 1, :issue_id => 1
+    assert_response 200
+  end
+
+end
@@ -0,0 +1,87 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+# Re-raise errors caught by the controller.
+# class HelpdeskMailerController; def rescue_action(e) raise e end; end
+
+class ContactsControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(
+    Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/',
+    [
+      :contacts,
+      :contacts_projects,
+      :contacts_issues,
+      :deals,
+      :notes,
+      :tags,
+      :taggings,
+      :queries
+    ]
+  )
+
+  RedmineHelpdesk::TestCase.create_fixtures(
+    Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/',
+    [ :journal_messages, :helpdesk_tickets]
+  )
+
+  include RedmineHelpdesk::TestHelper
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+    ActionMailer::Base.deliveries.clear
+
+    @controller = ContactsController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def test_contacts_with_closed_tickets
+    @request.session[:user_id] = 1
+    get 'index', "f"=>["open_tickets", ""], "op"=>{"open_tickets"=>"="},
+      "v"=>{"open_tickets"=>["0"]}
+    assert_response :success
+    assert !assigns(:contacts).include?(Contact.find(1))
+  end
+
+  def test_contacts_with_open_tickets
+    @request.session[:user_id] = 1
+    get 'index', "f"=>["open_tickets", ""], "op" => { "open_tickets" => "=" },
+      "v" => { "open_tickets"=>["1"] }
+    assert_response :success
+    assert assigns(:contacts).include?(Contact.find(1))
+  end
+
+  def test_contacts_with_number_of_tickets
+    @request.session[:user_id] = 1
+    get 'index', "f"=>["number_of_tickets", ""], "op"=>{ "number_of_tickets" => "=" },
+      "v"=>{ "number_of_tickets"=>["1"] }
+    assert_response :success
+    assigns(:contacts).each do |contact|
+      assert contact.helpdesk_tickets.count == 1
+    end
+  end      
+end
@@ -0,0 +1,60 @@
+require File.expand_path('../../test_helper', __FILE__)
+# require 'contacts_duplicates_controller'
+
+class ContactsDuplicatesControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    @controller = ContactsDuplicatesController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def test_merge_helpdesk_ticket_contacts
+    @request.session[:user_id] = 1
+    total_tickets_count = Contact.find(2).tickets.count + Contact.find(1).tickets.count
+    get :merge, :project_id => 1, :contact_id => 1, :duplicate_id => 2
+    assert_redirected_to :controller => "contacts", :action => 'show', :id => 2, :project_id => 'ecookbook'
+
+    contact = Contact.find(2)
+    assert_equal total_tickets_count, contact.tickets.count
+  end
+
+end
@@ -0,0 +1,144 @@
+# encoding: utf-8
+require File.expand_path('../../test_helper', __FILE__)
+# require 'helpdesk_controller'
+
+
+class HelpdeskControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  FIXTURES_PATH = Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/helpdesk_mailer'
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    @controller = HelpdeskController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def credentials(user, password=nil)
+    ActionController::HttpAuthentication::Basic.encode_credentials(user, password || user)
+  end
+
+  def test_show_original
+    @request.session[:user_id] = 1
+    Setting.default_language = 'en'
+
+    a = Attachment.create!(:container => HelpdeskTicket.find(1),
+                       :file => uploaded_file("new_issue_new_contact_ru_2.eml", "message/rfc822"),
+                       :author => User.find(1))
+
+    get :show_original, :id => a, :project_id => 1
+    assert_response :success
+    assert_template 'attachments/file'
+    assert_not_nil assigns(:content)
+    assert_match 'Программа автоматически заменила категории', @response.body
+  end
+
+  def test_should_delete_spam
+    @request.session[:user_id] = 1
+    Setting.default_language = 'en'
+    issue = Issue.new
+    issue.copy_from(1).save
+    contact = Contact.create(:first_name => "New contact", :project => Project.find('ecookbook'), :email => "mail@test.new")
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    assert_not_nil customer = issue.customer
+
+    delete :delete_spam, :project_id => 1, :issue_id => issue.id
+    assert_redirected_to :controller => 'issues', :action => 'index', :project_id => 'ecookbook'
+    assert_nil Contact.find_by_id(contact.id)
+    assert_nil Issue.find_by_id(issue.id)
+    assert_match customer.primary_email, HelpdeskSettings["helpdesk_blacklist", '1']
+  end
+
+  def test_should_save_settings
+    @request.session[:user_id] = 1
+    Setting.default_language = 'en'
+    @project = Project.find('ecookbook')
+    put :save_settings , :project_id => @project.id, "helpdesk_answer_from" => 'test@test.ru', "helpdesk_lifetime" => 60, :helpdesk_protocol => 'pop3', :helpdesk_host => 'pop3.test.ru'
+    assert_response :redirect
+    assert_equal('test@test.ru', ContactsSetting["helpdesk_answer_from", @project.id])
+    assert_equal('60', ContactsSetting["helpdesk_lifetime", @project.id])
+    assert_equal('pop3', ContactsSetting[:helpdesk_protocol, @project.id])
+    assert_equal('pop3.test.ru', ContactsSetting[:helpdesk_host, @project.id])
+  end
+
+  def test_should_notify_sender_on_ticket_created_via_api
+    user = User.find(1)
+    user.pref[:no_self_notified] = false
+    user.pref.save
+    @request.session[:user_id] = 1
+    @project = Project.find('ecookbook')
+    Setting.default_language = 'en'
+    Setting.rest_api_enabled = 1
+    ContactsSetting["helpdesk_answer_from", @project.id] = 'test@email.from'
+    ContactsSetting["helpdesk_send_notification", @project.id] = 1
+    token = Token.create!(:user => User.find(1), :action => 'api', :value => 'topsecret')
+    ActionMailer::Base.deliveries = []
+    post :create_ticket,
+         :format => :xml,
+         :project_id => @project.id,
+         :key => token.value,
+         :ticket => {
+           :issue => {
+             :subject => 'test1',
+             :tracker_id => Tracker.first.id
+           },
+           :contact => {
+             :email      => 'test@example.com',
+             :first_name => 'John'
+           }
+         }
+    assert_response 201
+    assert_equal(2, ActionMailer::Base.deliveries.count)
+    assert_equal(['test@example.com'], ActionMailer::Base.deliveries.last.to)
+  end
+
+  private
+
+  def uploaded_file(filename, mime)
+    fixture_file_upload("../../plugins/redmine_contacts_helpdesk/test/fixtures/helpdesk_mailer/#{filename}", mime, true)
+  end
+
+end
@@ -0,0 +1,121 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+# Re-raise errors caught by the controller.
+# class HelpdeskMailerController; def rescue_action(e) raise e end; end
+
+class HelpdeskMailerControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages])
+
+  FIXTURES_PATH = File.dirname(__FILE__) + '/../fixtures/helpdesk_mailer'
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    @controller = HelpdeskMailerController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def test_should_create_issue
+    # Enable API and set a key
+    Setting.mail_handler_api_enabled = 1
+    Setting.mail_handler_api_key = 'secret'
+
+    post :index, :key => 'secret', :issue => {:project_id => 'ecookbook', :status => 'Closed', :tracker => 'Bug', :assigned_to => 'jsmith'}, :email => IO.read(File.join(FIXTURES_PATH, 'new_issue_new_contact.eml'))
+    assert_response 201
+    assert_not_nil Contact.find_by_first_name('New')
+  end
+
+  def test_should_create_issue_from_mailhandler
+    # Enable API and set a key
+    Setting.mail_handler_api_enabled = 1
+    Setting.mail_handler_api_key = 'secret'
+
+    post :index, :key => 'secret', :issue => {:project => 'ecookbook', :status => 'Closed', :tracker => 'Bug', :priority => 'low'}, :email => IO.read(File.join(FIXTURES_PATH, 'new_issue_new_contact.eml'))
+    assert_response 201
+    assert_not_nil Contact.find_by_first_name('New')
+  end
+
+  def test_should_use_project_helpdesk_settings_for_issue
+    # Enable API and set a key
+    Setting.mail_handler_api_enabled = 1
+    Setting.mail_handler_api_key = 'secret'
+    # Project settings
+    ContactsSetting["helpdesk_answer_from", Project.find('ecookbook').id] = 'test@email.from'
+    ContactsSetting["helpdesk_send_notification", Project.find('ecookbook').id] = 1
+    ContactsSetting["helpdesk_assigned_to", Project.find('ecookbook').id] = 2
+    ContactsSetting[:helpdesk_issue_due_date,Project.find('ecookbook').id] = Date.today + 5
+    ActionMailer::Base.deliveries.clear
+    @request.session[:user_id] = 1
+
+    post :index, :key => 'secret', :issue => { :project => 'ecookbook' }, :email => IO.read(File.join(FIXTURES_PATH, 'new_issue_new_contact.eml'))
+    assert_response 201
+
+    issue = Issue.last
+    assert_equal 'Normal', issue.priority.name
+    assert_equal Date.today + 5, issue.due_date
+    assert_equal User.find(2).login, issue.assigned_to.login
+    contact = issue.customer
+    assert_equal "New", contact.first_name
+  end
+
+  def test_should_get_mail
+    # Enable API and set a key
+    Setting.mail_handler_api_enabled = 1
+    Setting.mail_handler_api_key = 'secret'
+
+    post :get_mail, :key => 'secret'
+    assert_response :ok
+  end
+
+  def test_should_change_state_for_ticket_on_reply
+    project = Project.find_by_identifier('ecookbook')
+    issue = Issue.find(5)
+
+    # Enable API and set a key
+    Setting.mail_handler_api_enabled = 1
+    Setting.mail_handler_api_key = 'secret'
+    ContactsSetting["helpdesk_reopen_status", project.id] = IssueStatus.where(:name => 'Feedback').first.id
+
+    assert_not_equal 'Feedback', issue.status.name
+    post :index, :key => 'secret', :issue => { :project => 'ecookbook' }, :email => IO.read(File.join(FIXTURES_PATH, 'reply_from_contact.eml'))
+
+    issue.reload
+    assert_equal 'Feedback', issue.status.name
+  end
+
+end
@@ -0,0 +1,129 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class HelpdeskReportsControllerTest < ActionController::TestCase
+
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    @controller = HelpdeskReportsController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def test_show_first_response_time_report
+    HelpdeskDataCollectorFirstResponse.any_instance.stubs(:issues).returns(Issue.where(:id => 1))
+    @request.session[:user_id] = 1
+    get :show, :project_id => 'ecookbook', :report => 'first_response_time',
+                                           :set_filter => '1',
+                                           :f => ['message_date', ''],
+                                           :op => { 'message_date' => 't' }
+    assert_response :success
+    assert_select '#content h2', /First response time/
+    assert_select '.chart_table .header .column_data', 8
+    assert_select '.column_data .percents', 1
+    assert_select 'tr.metrics td p', /Average first response time/
+    assert_select 'tr.metrics td p', /Average closing ticket time/
+    assert_select 'tr.metrics td p', /Average count of responses to close/
+    assert_select 'tr.metrics td p', /Total replies/
+  ensure
+    HelpdeskDataCollectorFirstResponse.any_instance.unstub(:issues)
+  end
+
+  def test_show_first_response_time_report_without_params
+    HelpdeskDataCollectorFirstResponse.any_instance.stubs(:issues).returns(Issue.where(:id => 1))
+    @request.session[:user_id] = 1
+    get :show, :project_id => 'ecookbook', :report => 'first_response_time',
+                                           :set_filter => '1',
+                                           :f => ['']
+    assert_response :success
+    assert_select '#content h2', /First response time/
+    assert_select '.chart_table .header .column_data', 8
+    assert_select '.column_data .percents', 1
+    assert_select 'tr.metrics td p', /Average first response time/
+    assert_select 'tr.metrics td p', /Average closing ticket time/
+    assert_select 'tr.metrics td p', /Average count of responses to close/
+    assert_select 'tr.metrics td p', /Total replies/
+  ensure
+    HelpdeskDataCollectorFirstResponse.any_instance.unstub(:issues)
+  end
+
+  def test_show_productivity_report_with_no_data
+    HelpdeskDataCollectorFirstResponse.any_instance.stubs(:issues).returns(Issue.where(:id => 0))
+    @request.session[:user_id] = 1
+    get :show, :project_id => 'ecookbook', :report => 'first_response_time',
+                                           :set_filter => '1',
+                                           :f => ['message_date', ''],
+                                           :op => { 'message_date' => 'lm' }
+    assert_response :success
+    assert_select '#content h2', /First response time/
+    assert_select 'p.nodata', /No data to display/
+  ensure
+    HelpdeskDataCollectorFirstResponse.any_instance.unstub(:issues)
+  end
+
+  def test_show_busiest_time_of_day_report
+    @request.session[:user_id] = 1
+    get :show, :project_id => 'ecookbook', :report => 'busiest_time_of_day',
+                                           :set_filter => '1',
+                                           :f => ['message_date', ''],
+                                           :op => { 'message_date' => 'y' }
+    assert_response :success
+    assert_select '#content h2', /Busiest time of day/
+    assert_select '.chart_table .header .column_data', 12
+    assert_select '.column_data .percents', 2
+    assert_select 'tr.metrics td p', /New tickets/
+    assert_select 'tr.metrics td p', /New contacts/
+    assert_select 'tr.metrics td p', /Total incoming/
+  end
+
+  def test_show_busiest_time_of_day_report_with_no_data
+    HelpdeskDataCollectorBusiestTime.any_instance.stubs(:issues_count).returns(0)
+    @request.session[:user_id] = 1
+    get :show, :project_id => 'ecookbook', :report => 'busiest_time_of_day',
+                                           :set_filter => '1',
+                                           :f => ['message_date', ''],
+                                           :op => { 'message_date' => 't' }
+    assert_response :success
+    assert_select '#content h2', /Busiest time of day/
+    assert_select 'p.nodata', /No data to display/
+  ensure
+    HelpdeskDataCollectorBusiestTime.any_instance.unstub(:issues_count)
+  end
+end
@@ -0,0 +1,85 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class HelpdeskTicketsControllerTest < ActionController::TestCase
+
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+  end
+
+  def test_should_get_edit
+    @request.session[:user_id] = 1
+    xhr :get, :edit, :issue_id => 1, :id => 1
+    assert_response 200
+  end
+
+  def test_should_create_ticket
+    @request.session[:user_id] = 1
+    put :update,
+        :helpdesk_ticket => {:contact_id => 1,
+                             :source => "0",
+                             :ticket_date => "2013-01-01"},
+        :time => {:hour => 21 , :minute => 12},
+        :issue_id => 1,
+        :id => 1
+    assert_redirected_to :controller => 'issues', :action => 'show', :id => '1'
+    assert_not_nil HelpdeskTicket.find_by_from_address(Contact.find(1).primary_email)
+  end
+
+  def test_should_destroy
+    @request.session[:user_id] = 1
+    delete :destroy, :id => 3
+    assert_response :redirect
+    assert_nil HelpdeskTicket.find_by_id(3)
+  end
+
+  def test_should_update_cutomer_profile
+    @request.session[:user_id] = 1
+    put :update,
+        :helpdesk_ticket => {:contact_id => 1,
+                             :source => "2",
+                             :ticket_date => "2013-01-01"},
+        :issue_id => 12,
+        :id => 1
+    assert_redirected_to :controller => 'issues', :action => 'show', :id => '12'
+    assert_equal Contact.find(1).primary_email, HelpdeskTicket.last.from_address
+    assert_equal 12, HelpdeskTicket.last.issue_id
+    assert_equal 2, HelpdeskTicket.last.source
+  end
+
+end
@@ -0,0 +1,131 @@
+# encoding: utf-8
+require File.expand_path('../../test_helper', __FILE__)
+
+class HelpdeskVotesControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  FIXTURES_PATH = Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/helpdesk_mailer'
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+    User.current = nil
+    RedmineHelpdesk.settings["helpdesk_vote_accept"] = 1
+  end
+
+  def test_should_open_on_correct_token
+    get :show, :id => 1, :hash => HelpdeskTicket.find(1).token
+    assert_response :success
+    assert_match 'Please rate our work', @response.body
+  end
+
+  def test_should_show_404_with_incorrect_token
+    get :show, :id => 1, :hash => '111111'
+    assert_response 404
+  end
+
+  def test_should_hide_vote_comment_if_comments_off
+    RedmineHelpdesk.settings["helpdesk_vote_comment_accept"] = 0
+    get :show, :id => 1, :hash => HelpdeskTicket.find(1).token
+    assert_response :success
+    assert_match 'Please rate our work', @response.body
+    assert_not_match /Leave a comment/, @response.body if self.respond_to?(:assert_not_match)
+  end
+
+  def test_should_show_vote_comment_if_comments_off
+    RedmineHelpdesk.settings["helpdesk_vote_comment_accept"] = 1
+    get :show, :id => 1, :hash => HelpdeskTicket.find(1).token
+    assert_response :success
+    assert_match 'Please rate our work', @response.body
+    assert_match 'Leave a comment', @response.body
+  end
+
+  def test_should_save_last_comment_from_ticket
+    post :vote, :id => 1, :hash => HelpdeskTicket.find(1).token, :vote => 2, :vote_comment => 'test test'
+    assert_response :success
+    assert_match 'Thank you for voting', @response.body
+    assert_equal(2, HelpdeskTicket.find(1).vote)
+    assert_equal('test test', HelpdeskTicket.find(1).vote_comment)
+  end
+
+  def test_fast_vote_should_update_ticket_if_comments_off
+    RedmineHelpdesk.settings["helpdesk_vote_comment_accept"] = 0
+    get :fast_vote, :id => 1, :vote => 1, :hash => HelpdeskTicket.find(1).token
+    assert_response :success
+    assert_match 'Thank you for voting', @response.body
+    assert_equal(1, HelpdeskTicket.find(1).vote)
+  end
+
+  def test_fast_vote_should_open_vote_page_if_comments_on
+    RedmineHelpdesk.settings["helpdesk_vote_comment_accept"] = 1
+    get :fast_vote, :id => 1, :vote => 1, :hash => HelpdeskTicket.find(1).token
+    assert_response :success
+    assert_match 'Please rate our work', @response.body
+    if Redmine::VERSION.to_s >= "3.0"
+      assert_match 'id="vote_1" value="1" checked="checked"', @response.body
+    else
+      assert_match 'input checked="checked" id="vote_1"', @response.body
+    end
+
+  end
+
+  def test_should_save_votes_in_logs
+    RedmineHelpdesk.settings[:helpdesk_vote_save_log] = 1
+    post :vote, :id => 1, :hash => HelpdeskTicket.find(1).token, :vote => 1, :vote_comment => 'Test test test'
+    assert_response :success
+    assert_match 'Thank you for voting', @response.body
+    assert_equal(1, HelpdeskTicket.find(1).vote)
+    assert_equal(HelpdeskTicket.find(1).issue, Journal.last.journalized)
+    assert_equal(1, Journal.last.details.where(:value => '1').count)
+    assert_equal(1, Journal.last.details.where(:value => 'Test test test').count)
+  end
+
+  def test_vote_journal_save_user_if_he_present
+    RedmineHelpdesk.settings[:helpdesk_vote_save_log] = 1
+    @request.session[:user_id] = 2
+    post :vote, :id => 1, :hash => HelpdeskTicket.find(1).token, :vote => 0
+    assert_response :success
+    assert_equal(User.find(2), Journal.last.user)
+  end
+
+  def test_if_user_not_present_vote_anonymous
+    RedmineHelpdesk.settings[:helpdesk_vote_save_log] = 1
+    post :vote, :id => 1, :hash => HelpdeskTicket.find(1).token, :vote => 0
+    assert_response :success
+    assert_equal(User.where(:lastname => 'Anonymous').first, Journal.last.user)
+  end
+
+end
@@ -0,0 +1,512 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+# Re-raise errors caught by the controller.
+# class HelpdeskMailerController; def rescue_action(e) raise e end; end
+
+class IssuesControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  include RedmineHelpdesk::TestHelper
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+    ActionMailer::Base.deliveries.clear
+
+    @controller = IssuesController.new
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    User.current = nil
+  end
+
+  def test_show_issue
+    issue = Issue.find(1)
+    assert_not_nil issue.helpdesk_ticket
+    get :show, :id => 1
+    assert_response :success
+  end
+
+  def test_show_reply_to_for_issue_with_ticket
+    @request.session[:user_id] = 1
+    issue = Issue.find(1)
+    assert_not_nil issue.helpdesk_ticket
+    get :show, :id => issue.id
+    assert_response :success
+    assert_equal response.body.match('#content .contextual:first a:first').size, 1
+    assert_equal response.body.match('#content .contextual:last a:first').size, 1
+  end
+
+  def test_show_reply_to_for_issue_without_ticket
+    @request.session[:user_id] = 1
+    issue = Issue.find(3)
+    assert_nil issue.helpdesk_ticket
+    get :show, :id => issue.id
+    assert_response :success
+    assert_nil response.body.match('#content .contextual:first a:first')
+    assert_nil response.body.match('#content .contextual:last a:first')
+  end
+
+  def test_show_issue_with_uniq_cc_in_send_note
+    @request.session[:user_id] = 1
+    issue = Issue.find(1)
+    cc_contact = Contact.find(1)
+    issue.helpdesk_ticket.update_attributes(:cc_address => "#{cc_contact.primary_email},test@email.com")
+    issue.contacts << cc_contact
+    with_helpdesk_settings('send_note_by_default' => '1') do
+      assert_not_nil issue.helpdesk_ticket
+      get :show, :id => 1
+      assert_response :success
+      assert_select '#helpdesk_cc' do
+        assert_select '[value=?]', cc_contact.primary_email
+        assert_select '[value=?]', cc_contact.email_name, 0
+        assert_select '[value=?]', 'test@email.com'
+      end
+    end
+  ensure
+    issue.contacts = []
+    issue.helpdesk_ticket.update_attributes(:cc_address => '')
+  end
+
+  def test_get_index_with_filters
+    ticket = HelpdeskTicket.find(1)
+    ticket.save
+
+    @request.session[:user_id] = 1
+    get :index, :set_filter =>"1",
+      :f => ["ticket_reaction_time", ""],
+      :op => {"ticket_reaction_time" => ">="},
+      :v => {"ticket_reaction_time"=>["10"]},
+      :c => ["customer", "ticket_source", "customer_company", "helpdesk_ticket", "ticket_reaction_time", "ticket_first_response_time", "ticket_resolve_time"],
+      :project_id => "ecookbook"
+    assert_response :success
+  end
+
+  def test_get_vote_issues
+    ticket = HelpdeskTicket.find(1)
+    ticket.update_attributes(:vote => 1, :vote_comment => 'Good!')
+
+    @request.session[:user_id] = 1
+    get :index, :set_filter =>"1",
+      :f => ["vote", ""],
+      :op => { "vote" => "*" },
+      :c => ["tracker", "vote", "vote_comment"],
+      :project_id => "ecookbook"
+    assert_response :success
+    assert_select "table.list.issues td.vote span", /Just ok/
+    assert_select "table.list.issues td.vote_comment p", /Good/
+  end
+
+  def test_get_not_vote_issues
+    ticket = HelpdeskTicket.find(1)
+    ticket.update_attributes(:vote => 1, :vote_comment => 'Good!')
+
+    @request.session[:user_id] = 1
+    get :index, :set_filter =>"1",
+      :f => ["vote", ""],
+      :op => { "vote" => "!*" },
+      :c => ["tracker", "vote", "vote_comment"],
+      :project_id => "ecookbook"
+    assert_response :success
+    assert_select "table.list.issues td.vote", ""
+  end
+
+  def test_get_only_bad_voted_issues
+    ticket = HelpdeskTicket.find(1)
+    ticket.update_attributes(:vote => 1, :vote_comment => 'Good!')
+    ticket = HelpdeskTicket.find(2)
+    ticket.update_attributes(:vote => 0, :vote_comment => 'Bad!')
+
+    @request.session[:user_id] = 1
+    get :index, :set_filter =>"1",
+      :f => ["vote", ""],
+      :op => { "vote" => "=" },
+      :v => { "vote" => ["0"] },
+      :c => ["tracker", "vote", "vote_comment"],
+      :project_id => "ecookbook"
+    assert_response :success
+    assert_select "table.list.issues td.vote span", /Not good/
+    assert_select "table.list.issues td.vote_comment p", /Bad/
+    assert_select "table.list.issues td.vote span" do |votes|
+      votes.each do |vote|
+        assert_match /^((?!Just ok).)*/, vote.to_s
+      end
+    end
+  end
+
+  def test_get_tickets_as_csv
+    ticket = HelpdeskTicket.find(1)
+    ticket.update_attributes(:vote => 1, :vote_comment => 'Good!')
+    ticket = HelpdeskTicket.find(2)
+    ticket.update_attributes(:vote => 0, :vote_comment => 'Bad!')
+
+    @request.session[:user_id] = 1
+    get :index, :set_filter =>"1",
+      :f => ["vote", ""],
+      :op => { "vote" => "=" },
+      :v => { "vote"=>["1", "0"] },
+      :c => ["tracker", "vote", "vote_comment", "last_message", "last_message_date", "customer", "ticket_source", "customer_company", "helpdesk_ticket", "ticket_reaction_time", "ticket_first_response_time", "ticket_resolve_time"],
+      :project_id => "ecookbook"
+    get :index, :format => 'csv'
+    assert_response :success
+    assert_not_nil assigns(:issues)
+    assert_equal "text/csv; header=present", @response.content_type
+    assert @response.body.starts_with?("#,")
+  end
+
+  def test_should_send_note
+    user = User.find(1)
+    @request.session[:user_id] = 1
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :issue => {:notes => notes}
+    assert_redirected_to :action => 'show', :id => '1'
+    j = Journal.order('id DESC').first
+    assert_equal "Hello, Ivan\r\n Bye, #{user.firstname}", j.notes
+    assert_equal 0, j.details.size
+    assert_equal User.find(1), j.user
+
+    mail = last_ticket_mail
+    assert_mail_body_match "Hello, Ivan\r\n Bye, #{user.firstname}", mail
+    assert_equal Issue.find(1).customer.primary_email, mail.to.first
+  end
+
+  def test_should_calculate_metrics
+    @request.session[:user_id] = 1
+
+    issue = Issue.find(1)
+    issue.journals.destroy_all
+
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :issue => {:notes => 'Response to customer'}
+
+    issue.reload
+    assert_not_nil issue.helpdesk_ticket.first_response_time
+    assert (issue.helpdesk_ticket.reaction_time - issue.helpdesk_ticket.first_response_time) < 100
+  end
+
+  def test_should_forward_note
+    user = User.find(1)
+    @request.session[:user_id] = 1
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :journal_message => {:to_address => ["jsmith@somenet.foo"]},
+         :issue => {:notes => notes}
+    assert_redirected_to :action => 'show', :id => '1'
+    j = Journal.order('id DESC').first
+    assert_match "Hello, Ivan\r\n Bye, #{user.firstname}", j.notes
+    assert_equal 0, j.details.size
+    assert_equal User.find(1), j.user
+    assert_equal Contact.find(4), j.journal_message.contact
+
+    mail = last_ticket_mail
+    assert_mail_body_match "Hello, Ivan\r\n Bye, #{user.firstname}", mail
+    assert_equal "jsmith@somenet.foo", mail.to.first
+  end
+
+  def test_should_send_note_with_bcc
+    issue = Issue.find(1)
+    contact = Contact.find(1)
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    @request.session[:user_id] = 1
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :journal_message => {:bcc_address => ["mail1@mail.com", "mail2@mail.com"]},
+         :issue => {:notes => notes}
+    assert_redirected_to :action => 'show', :id => '1'
+    j = Journal.order('id DESC').first
+    assert_equal "Hello, Ivan\r\n Bye, #{user.firstname}", j.notes
+    assert_equal 0, j.details.size
+    assert_equal User.find(1), j.user
+
+    mail = last_ticket_mail
+    assert_mail_body_match "Hello, Ivan\r\n Bye, #{user.firstname}", mail
+    assert_equal Issue.find(1).customer.primary_email, mail.to.first
+    assert_equal ["mail1@mail.com", "mail2@mail.com"].sort, mail.bcc.sort
+  end
+
+  def test_should_not_send_note_with_cc
+    issue = Issue.find(1)
+    contact = Contact.find(1)
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    @request.session[:user_id] = 1
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :journal_message => {:cc_address => ["mail3@mail.com", "mail4@mail.com"]},
+         :issue => {:notes => notes}
+    assert_redirected_to :action => 'show', :id => '1'
+    j = Journal.order('id DESC').first
+    assert_equal "Hello, Ivan\r\n Bye, #{user.firstname}", j.notes
+    assert_equal 0, j.details.size
+    assert_equal User.find(1), j.user
+
+    mail = last_ticket_mail
+    assert_mail_body_match "Hello, Ivan\r\n Bye, #{user.firstname}", mail
+    assert_equal Issue.find(1).customer.primary_email, mail.to.first
+    assert_equal ["mail3@mail.com", "mail4@mail.com"].sort, mail.cc.sort
+    assert mail.bcc.empty?, "Bcc should be empty"
+  end
+
+  def test_should_send_note_with_attachments
+    issue = Issue.find(1)
+    contact = Contact.find(1)
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    @request.session[:user_id] = user.id
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :issue => {:notes => notes},
+         :attachments => {'1' => {'file' => helpdesk_uploaded_file('attachment.zip', 'application/octet-stream')}}
+    mail = last_ticket_mail
+    assert_not_nil mail.attachments
+    assert_equal 3855, mail.attachments.first.decoded.size
+  end
+
+  def test_should_send_private_note_with_attachments
+    issue = Issue.find(1)
+    contact = Contact.find(1)
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    @request.session[:user_id] = user.id
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => { :is_send_mail => 1 },
+         :issue => { :notes => notes, :private_notes => 1 },
+         :attachments => { '1' => { 'file' => helpdesk_uploaded_file('attachment.zip', 'application/octet-stream') } }
+    assert_equal issue.reload.journals.last.private_notes, true
+    mail = last_ticket_mail
+    assert_not_nil mail.attachments
+    assert_equal 3855, mail.attachments.first.decoded.size
+  end
+
+  def test_should_send_note_issue_from_anonymous
+    issue = Issue.find(1)
+    issue.author_id = 6
+    contact = Contact.find(1)
+    user = User.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+
+    @request.session[:user_id] = 1
+    notes = "Hello, %%NAME%%\r\n Bye, %%NOTE_AUTHOR.FIRST_NAME%%"
+    # anonymous user
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :issue => { :notes => notes }
+    assert_redirected_to :action => 'show', :id => '1'
+    j = Journal.order('id DESC').first
+    assert_equal "Hello, Ivan\r\n Bye, #{user.firstname}", j.notes
+    assert_equal 0, j.details.size
+    assert_equal User.find(1), j.user
+
+    mail = last_ticket_mail
+    assert_mail_body_match "Hello, Ivan\r\n Bye, #{user.firstname}", mail
+    assert_equal Issue.find(1).customer.primary_email, mail.to.first
+  end
+
+  def test_should_create_ticket
+    @request.session[:user_id] = 1
+    project = Project.find('ecookbook')
+    assert_difference 'HelpdeskTicket.count' do
+      post :create,
+           :issue => {:tracker_id => 3, :subject => "test", :status_id => 2, :priority_id => 5,
+                      :helpdesk_ticket_attributes => {:contact_id => 1,
+                                                      :source => "0",
+                                                      :ticket_date => "2013-01-01 01:01:01 +0400"}},
+           :project_id => project
+    end
+    assert_redirected_to :controller => 'issues', :action => 'show', :id => Issue.last.id
+    assert_not_nil Issue.last.helpdesk_ticket
+  end
+
+  def test_should_send_auto_answer
+    @request.session[:user_id] = 1
+    project = Project.find('ecookbook')
+    assert_difference 'HelpdeskTicket.count' do
+      post :create,
+           :issue => {:tracker_id => 3, :subject => "test", :status_id => 2,
+                      :priority_id => 5, :description => "test description",
+                      :helpdesk_ticket_attributes => {:contact_id => 1,
+                                                      :source => "0",
+                                                      :ticket_date => "2013-01-01 01:01:01 +0400"}},
+           :helpdesk_send_as => HelpdeskTicket::SEND_AS_NOTIFICATION,
+           :project_id => 1
+    end
+    mail = last_ticket_mail
+    assert_mail_body_match "We hereby confirm that we have received your message", mail
+  end
+
+  def test_should_send_initial_message
+    with_helpdesk_settings("helpdesk_first_answer_subject" => 'Message for ticket id: #{%ticket.id%}') do
+      @request.session[:user_id] = 1
+      project = Project.find('ecookbook')
+      assert_difference 'HelpdeskTicket.count' do
+        post :create,
+             :issue => {:tracker_id => 3, :subject => "test", :status_id => 2,
+                        :priority_id => 5, :description => "test initial description",
+                        :helpdesk_ticket_attributes => {:contact_id => 1,
+                                                        :source => "0",
+                                                        :ticket_date => "2013-01-01 01:01:01 +0400"}},
+             :helpdesk_send_as => HelpdeskTicket::SEND_AS_MESSAGE,
+             :project_id => 1
+      end
+      mail = last_ticket_mail
+      assert_mail_body_match "test initial description", mail
+      assert_equal mail.subject, "Message for ticket id: \##{Issue.maximum(:id)}"
+      assert_equal HelpdeskTicket.order('id ASC').last.message_id, mail.message_id
+      assert_equal false, HelpdeskTicket.order('id ASC').last.is_incoming
+    end
+  end
+
+  def test_should_not_create_ticket_for_invalid_issue
+    @request.session[:user_id] = 1
+    project = Project.find('ecookbook')
+    ActionMailer::Base.deliveries.clear
+    put :update,
+         :id => 1,
+         :helpdesk => {:is_send_mail => 1},
+         :issue => { :notes => 'Test notes', :subject => '' }
+    assert_equal ActionMailer::Base.deliveries, []
+  end
+
+  def test_should_not_create_ticket_with_empty_customer
+    @request.session[:user_id] = 1
+    project = Project.find('ecookbook')
+    assert_no_difference 'HelpdeskTicket.count' do
+      post :create,
+           :issue => {:tracker_id => 3, :subject => "Test subject", :status_id => 2, :priority_id => 5,
+                      :helpdesk_ticket_attributes => {:source => "0",
+                                                      :contact_id => '',
+                                                      :ticket_date => "2013-01-01 01:01:01 +0400"}},
+           :project_id => project
+      if ActiveRecord::VERSION::MAJOR >= 4
+        assert_select 'div#errorExplanation', /customer cannot be blank/i
+      else
+        assert_error_tag :content => /helpdesk_ticket.customer can&#x27;t be blank/i
+      end
+    end
+  end
+
+  def test_put_update_form
+    if ActiveRecord::VERSION::MAJOR < 4
+      @request.session[:user_id] = 1
+      issue = Issue.find(1)
+      ContactsSetting["helpdesk_tracker", issue.project.id] = 2
+      xhr :put, :update_form,
+                :issue => {:tracker_id => 2,
+                           :helpdesk_ticket_attributes => {:contact_id => 3,
+                                                           :source => HelpdeskTicket::HELPDESK_PHONE_SOURCE}},
+                :helpdesk_send_as => HelpdeskTicket::SEND_AS_MESSAGE,
+                :project_id => issue.project
+      assert_response :success
+      assert_equal 'text/javascript', response.content_type
+      assert_template 'update_form'
+
+
+      issue = assigns(:issue)
+      assert_kind_of Issue, issue
+      assert_equal 3, issue.helpdesk_ticket.customer.id
+      assert_equal HelpdeskTicket::HELPDESK_PHONE_SOURCE, issue.helpdesk_ticket.source
+    end
+  end
+
+  def test_should_set_from_field_for_ticket
+    @request.session[:user_id] = 1
+    project = Project.find('ecookbook')
+    contact = Contact.find(1)
+    assert_difference 'HelpdeskTicket.count' do
+      post :create,
+           :issue => {:tracker_id => 3, :subject => "test_for_field", :status_id => 2, :priority_id => 5,
+                      :helpdesk_ticket_attributes => {:contact_id => contact.id,
+                                                      :source => "0",
+                                                      :ticket_date => "2013-01-01 01:01:01 +0400"}},
+           :project_id => project
+    end
+    assert_not_nil Issue.last.helpdesk_ticket
+    assert_equal Issue.last.helpdesk_ticket.from_address, contact.primary_email
+  end
+
+  private
+
+  def last_ticket_mail
+    ActionMailer::Base.deliveries.detect{|m| m["X-Redmine-Ticket-ID"]}
+  end
+
+end
@@ -0,0 +1,8 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class MailFetcherControllerTest < ActionController::TestCase
+  # Replace this with your real tests.
+  def test_truth
+    assert true
+  end
+end
@@ -0,0 +1,115 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class PublicTicketsControllerTest < ActionController::TestCase
+
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+    RedmineHelpdesk.settings["helpdesk_public_tickets"] = 1
+    @request.session[:user_id] = User.anonymous.id
+    # @response   = ActionController::TestResponse.new
+  end
+
+  def test_should_show_issue_with_correct_hash
+    get :show, :id => 1, :hash => HelpdeskTicket.order('id ASC').first.token
+    assert_response 200
+  end
+
+  def test_should_show_404_with_incorrect_hash
+    get :show, :id => 1, :hash => '123'
+    assert_response 404
+  end
+
+  def test_should_not_show_private_issues_and_notes
+    private_issue = Issue.find(5)
+    private_issue.is_private = true
+    private_issue.save
+    get :show, :id => 1, :hash => HelpdeskTicket.order('id ASC').first.token
+    assert_select 'div#sidebar .issue', {:html => /#{private_issue.subject}/, :count => 0}
+  end
+
+
+  def test_should_show_404_with_public_deny
+    RedmineHelpdesk.settings["helpdesk_public_tickets"] = 0
+    get :show, :id => 1, :hash => HelpdeskTicket.order('id ASC').first.token
+    assert_response 404
+  end
+
+  def test_should_show_creator_email
+    get :show, :id => 1, :hash => HelpdeskTicket.order('id ASC').first.token
+    assert_select "p.author", /#{HelpdeskTicket.first.from_address}/
+  end
+
+  def test_should_add_comment
+    RedmineHelpdesk.settings["helpdesk_public_comments"] = 1
+    ticket = HelpdeskTicket.find(1)
+    get :add_comment, :id => 1, :hash => ticket.token, :journal => {:notes => "Test public comment"}
+    assert_equal "Test public comment", Journal.order('id DESC').first.notes
+    assert_equal Journal.order('id DESC').first.created_on.to_date.to_s, JournalMessage.order('id DESC').first.message_date.to_date.to_s
+    get :show, :id => 1, :hash => ticket.token
+    assert_select ".journal .wiki p", /Test public comment/
+  end
+
+  def test_should_change_status
+    ticket = HelpdeskTicket.order('id ASC').first
+    reopen_status = IssueStatus.where('id != ?', ticket.issue.status).last
+    RedmineHelpdesk.settings["helpdesk_public_comments"] = 1
+    ContactsSetting["helpdesk_reopen_status", ticket.issue.project_id] = reopen_status.id
+    get :add_comment, :id => 1, :hash => ticket.token, :journal => { :notes => 'Test public comment' }
+    assert_equal reopen_status, Journal.order('id DESC').last.issue.status
+    assert_equal reopen_status, ticket.issue.reload.status
+  end
+
+  def test_should_not_add_comment_if_deny
+    RedmineHelpdesk.settings["helpdesk_public_comments"] = 0
+    get :add_comment, :id => 1, :hash => HelpdeskTicket.first.token, :journal => {:notes => "Test comment"}
+    assert_response 404
+  end
+
+  def test_should_show_followups
+    @request.session[:user_id] = 1
+    #first(:order => 'id ASC').issue.journals.create(:journalized_type => 'Issue', :notes => 'Followup1')
+    #puts HelpdeskTicket.order('id ASC').first.issue.journals
+    journal = HelpdeskTicket.order('id ASC').first.issue.journals.create(:journalized_type => 'Issue', :notes => 'Followup1')
+    journal_message = journal.create_journal_message(:contact => Contact.order('id ASC').first, :is_incoming => true, :from_address => Contact.order('id ASC').first.email, :message_date => Time.now)
+    assert journal_message.valid?
+    get :show, :id => 1, :hash => HelpdeskTicket.order('id ASC').first.token
+    assert_select ".journal h4", /#{Contact.order('id ASC').first.email}/
+  end
+
+end
@@ -0,0 +1,52 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class TimelogControllerTest < ActionController::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+  end
+
+  def test_get_report_with_customer
+    @request.session[:user_id] = 1
+    get :report, :columns => "month", :criteria => ["customer"], :project_id => "ecookbook"
+    assert_response :success
+    assert_select "table#time-report td", /Ivan/
+  end
+
+end
@@ -0,0 +1,194 @@
+require File.expand_path('../../../test_helper', __FILE__)
+# require File.dirname(__FILE__) + '/../../../../../test/test_helper'
+
+class Redmine::ApiTest::HelpdeskTest < ActiveRecord::VERSION::MAJOR >= 4 ? Redmine::ApiTest::Base : ActionController::IntegrationTest
+  include RedmineHelpdesk::TestHelper
+
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  fixtures :email_addresses if ActiveRecord::VERSION::MAJOR >= 4
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    Setting.rest_api_enabled = '1'
+    RedmineHelpdesk::TestCase.prepare
+  end
+
+  test "POST /helpdesk/email_note.xml" do
+    # Issue.find(1).contacts << Contact.find(1)
+    Redmine::ApiTest::Base.should_allow_api_authentication(:post,
+                                    '/helpdesk/email_note.xml',
+                                    {:message => {:issue_id => 1, :content => 'Test note', :status_id => 3}},
+                                    {:success_code => :created}) if ActiveRecord::VERSION::MAJOR < 4
+
+    assert_difference('Journal.count') do
+      post '/helpdesk/email_note.xml', {:message => {:issue_id => 1, :content => 'Test note', :status_id => 3}}, credentials('admin')
+    end
+    assert_response :created
+
+    journal = Journal.order('id DESC').first
+    assert_equal 'Test note', journal.notes
+
+    assert_equal 'application/xml', @response.content_type
+    assert_select 'message', :child => {:tag => 'journal_id', :content => journal.id.to_s}
+  end
+
+  def test_post_email_note_returns_not_found_error
+    if ActiveRecord::VERSION::MAJOR < 4
+      Redmine::ApiTest::Base.should_allow_api_authentication(:post,
+                                                             '/helpdesk/email_note.xml',
+                                                             { :message => { :issue_id => 999, :content => 'Test' } },
+                                                             { :success_code => :created })
+    end
+
+    post '/helpdesk/email_note.xml', { :message => { :issue_id => 999, :content => 'Test' } }, credentials('admin')
+    assert_response :unprocessable_entity
+    assert_equal 'application/xml', @response.content_type
+    assert_match /Couldn't find Issue/, @response.body
+  end
+
+  def test_post_email_note_returns_not_helpdesk_ticker_error
+    if ActiveRecord::VERSION::MAJOR < 4
+      Redmine::ApiTest::Base.should_allow_api_authentication(:post,
+                                                             '/helpdesk/email_note.xml',
+                                                             { :message => { :issue_id => 3, :content => 'Test' } },
+                                                             { :success_code => :created })
+    end
+
+    post '/helpdesk/email_note.xml', { :message => { :issue_id => 3, :content => 'Test' } }, credentials('admin')
+    assert_response :unprocessable_entity
+    assert_equal 'application/xml', @response.content_type
+    assert_match /should be present and relate to customer/, @response.body
+  end
+
+  def test_post_create_ticket
+    ActionMailer::Base.deliveries.clear
+    params = {:ticket => {:issue => {:project_id => 1, :subject => 'API test',
+                                     :tracker_id => 2, :status_id => 3, :description => 'Ticket body'},
+                          :contact => {:first_name => 'API Contact', :email => 'api@contact.mail'}}}
+    Redmine::ApiTest::Base.should_allow_api_authentication(:post,
+                                    '/helpdesk/create_ticket.xml',
+                                    params,
+                                    {:success_code => :created}) if ActiveRecord::VERSION::MAJOR < 4
+    assert_difference('Issue.count') do
+      post '/helpdesk/create_ticket.xml',
+           params, credentials('admin')
+    end
+    issue = Issue.order('id DESC').first
+    assert_equal 1, issue.project_id
+    assert_equal 2, issue.tracker_id
+    assert_equal 3, issue.status_id
+    assert_equal 'Ticket body', issue.description
+    assert_equal 'API test', issue.subject
+
+    contact = issue.customer
+    assert_equal 'API Contact', contact.first_name
+
+    assert_response :created
+    assert_equal 'application/xml', @response.content_type
+    assert_match  /Issue \d+ created/, @response.body
+    assert_match /You have received this notification because you have/, ActionMailer::Base.deliveries.first.text_part.body.to_s
+  end
+
+  def test_post_create_ticket_with_redirect
+    params = {:ticket => {:issue => {:project_id => 1, :subject => 'API test',
+                                     :tracker_id => 2, :status_id => 3, :description => 'Ticket body'},
+                          :contact => {:first_name => 'API Contact', :email => 'api@contact.mail'}},
+              :redirect_on_success => 'http://ya.ru'}
+
+    assert_difference('HelpdeskTicket.count') do
+      post '/helpdesk/create_ticket.xml', params, credentials('admin')
+    end
+
+    assert_redirected_to 'http://ya.ru'
+  end
+
+  def test_post_create_ticket_with_attachments
+    set_tmp_attachments_directory
+    # upload the file
+    assert_difference 'Attachment.count' do
+      post '/uploads.xml', 'test_create_with_upload',
+           {"CONTENT_TYPE" => 'application/octet-stream'}.merge(credentials('jsmith'))
+      assert_response :created
+    end
+    xml = Hash.from_xml(response.body)
+    token = xml['upload']['token']
+    attachment = Attachment.order('id DESC').first
+
+
+    params = {:ticket => {:issue => {:project_id => 1, :subject => 'API test',
+                                     :tracker_id => 2, :status_id => 3, :description => 'Ticket body',
+                                     :uploads => [{:token => token, :filename => 'test.txt',
+                                     :content_type => 'text/plain'}]},
+                          :contact => {:first_name => 'API Contact', :email => 'api@contact.mail'}}}
+
+    Redmine::ApiTest::Base.should_allow_api_authentication(:post,
+                                    '/helpdesk/create_ticket.xml',
+                                    params,
+                                    {:success_code => :created}) if ActiveRecord::VERSION::MAJOR < 4
+
+    assert_difference('Issue.count') do
+      post '/helpdesk/create_ticket.xml',
+           params, credentials('admin')
+    end
+
+    issue = Issue.order('id DESC').first
+    assert_equal 1, issue.attachments.count
+    assert_equal attachment, issue.attachments.first
+
+    attachment.reload
+    assert_equal 'test.txt', attachment.filename
+    assert_equal 'text/plain', attachment.content_type
+    assert_equal 'test_create_with_upload'.size, attachment.filesize
+    assert_equal 2, attachment.author_id
+
+
+    issue = Issue.order('id DESC').first
+    assert_equal 1, issue.project_id
+    assert_equal 2, issue.tracker_id
+    assert_equal 3, issue.status_id
+    assert_equal 'Ticket body', issue.description
+    assert_equal 'API test', issue.subject
+
+    contact = issue.customer
+    assert_equal 'API Contact', contact.first_name
+
+    assert_response :created
+    assert_equal 'application/xml', @response.content_type
+    assert_match  /Issue \d+ created/, @response.body
+  end
+
+end
@@ -0,0 +1,5 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<message>
+	<issue_id>588</issue_id>
+	<content>Test message</content>
+</message>
@@ -0,0 +1,85 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class RedmineHelpdesk::CommonViewsTest < ActiveRecord::VERSION::MAJOR >= 4 ? Redmine::ApiTest::Base : ActionController::IntegrationTest
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :canned_responses,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    @request    = ActionController::TestRequest.new
+    @response   = ActionController::TestResponse.new
+    @request.env['HTTP_REFERER'] = '/'
+  end
+
+  test "View project settings" do
+    log_user("admin", "admin")
+    get "/projects/ecookbook/settings"
+    assert_response :success
+  end
+
+  test "View helpdesk plugin settings" do
+    log_user("admin", "admin")
+    get "/settings/plugin/redmine_contacts_helpdesk"
+    assert_response :success
+  end
+
+  test "View helpdesk plugin settings with hidden tab" do
+    log_user("admin", "admin")
+    get "/settings/plugin/redmine_contacts_helpdesk?hidden=true"
+    assert_response :success
+  end
+
+  test "View issue" do
+    log_user("admin", "admin")
+    get "/issues/1"
+    assert_response :success
+  end
+
+  test "View issues" do
+    log_user("admin", "admin")
+    get "/issues"
+    assert_response :success
+  end
+
+  test "View project issues" do
+    log_user("admin", "admin")
+    get "/projects/ecookbook/issues"
+    assert_response :success
+  end
+
+end
@@ -0,0 +1,75 @@
+require File.expand_path(File.dirname(__FILE__) + '/../../../test/test_helper')
+
+# Engines::Testing.set_fixture_path
+
+module RedmineHelpdesk
+
+  module TestHelper
+    HELPDESK_FIXTURES_PATH = File.dirname(__FILE__) + '/fixtures/helpdesk_mailer'
+
+    def submit_email(filename, options={})
+      raw = IO.read(File.join(HELPDESK_FIXTURES_PATH, filename))
+      MailHandler.receive(raw, options)
+    end
+
+    def submit_helpdesk_email(filename, options={})
+      raw = IO.read(File.join(HELPDESK_FIXTURES_PATH, filename))
+      HelpdeskMailer.receive(raw, options)
+    end
+
+    def helpdesk_uploaded_file(filename, mime)
+      fixture_file_upload("../../plugins/redmine_contacts_helpdesk/test/fixtures/helpdesk_mailer/#{filename}", mime, true)
+    end
+
+    def last_email
+      mail = ActionMailer::Base.deliveries.last
+      assert_not_nil mail
+      mail
+    end
+
+    def with_helpdesk_settings(options, &block)
+      Setting.plugin_redmine_contacts_helpdesk.stubs(:[]).returns(nil)
+      options.each { |k, v| Setting.plugin_redmine_contacts_helpdesk.stubs(:[]).with(k).returns(v) }
+      yield
+    ensure
+      options.each { |k, v| Setting.plugin_redmine_contacts_helpdesk.unstub(:[]) }
+    end
+  end
+
+  class TestCase
+
+    def self.create_fixtures(fixtures_directory, table_names, class_names = {})
+      if ActiveRecord::VERSION::MAJOR >= 4
+        ActiveRecord::FixtureSet.create_fixtures(fixtures_directory, table_names, class_names = {})
+      else
+        ActiveRecord::Fixtures.create_fixtures(fixtures_directory, table_names, class_names = {})
+      end
+    end
+
+    def self.prepare
+      Role.where(:id => [1, 2, 3, 4]).each do |r|
+        r.permissions << :view_contacts
+        r.save
+      end
+      Role.where(:id => [1, 2]).each do |r|
+        r.permissions << :edit_contacts
+        r.save
+      end
+
+      Role.where(:id => [1, 2, 3]).each do |r|
+        r.permissions << :view_deals
+        r.save
+      end
+      Project.where(:id => [1, 2, 3, 4]).each do |project|
+        EnabledModule.create(:project => project, :name => 'contacts')
+        EnabledModule.create(:project => project, :name => 'deals')
+        EnabledModule.create(:project => project, :name => 'contacts_helpdesk')
+      end
+    end
+
+    def assert_error_tag(options={})
+      assert_tag({:attributes => { :id => 'errorExplanation' }}.merge(options))
+    end
+
+  end
+end
@@ -0,0 +1,9 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class CannedResponseTest < ActiveSupport::TestCase
+
+  # Replace this with your real tests.
+  def test_truth
+    assert true
+  end
+end
@@ -0,0 +1,200 @@
+require File.expand_path('../../test_helper', __FILE__)
+include RedmineHelpdesk::TestHelper
+
+class HelpdeskTicketTest < ActiveSupport::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  def setup
+    Setting.default_language = 'en'
+    RedmineHelpdesk::TestCase.prepare
+
+    ActionMailer::Base.deliveries.clear
+    Setting.host_name = 'mydomain.foo'
+    Setting.protocol = 'http'
+    Setting.plain_text_mail = '0'
+  end
+
+  def test_should_calculate_reaction_date_from_first_journal
+    helpdesk_ticket = HelpdeskTicket.find(1)
+    issue = helpdesk_ticket.issue
+    journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => helpdesk_ticket.customer, :to_address => helpdesk_ticket.customer.primary_email)
+    journal_message.save
+    helpdesk_ticket.reload
+
+    helpdesk_ticket.calculate_metrics
+    assert_equal 2, issue.journals.count
+    assert_equal helpdesk_ticket.reaction_time, issue.journals.order(:created_on).first.created_on - helpdesk_ticket.ticket_date.utc
+  end
+
+  def test_ticket_token
+    helpdesk_ticket = HelpdeskTicket.find(1)
+    first_user = User.find(1)
+    second_user = User.find(2)
+    second_user.pref['time_zone'] = 'Monterrey'
+
+    User.current = first_user
+    first_token = helpdesk_ticket.token
+    User.current = second_user
+    second_token = helpdesk_ticket.token
+
+    assert_equal first_token, second_token
+  end
+
+  def test_should_change_default_destination_form_outgoing_email
+    helpdesk_ticket = HelpdeskTicket.find(1)
+    issue = helpdesk_ticket.issue
+    other_contact = Contact.find(2)
+    journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => other_contact,
+                                                                                   :from_address => other_contact.primary_email,
+                                                                                   :is_incoming => true,
+                                                                                   :message_date => Time.now)
+    journal_message.save
+    helpdesk_ticket.reload
+
+    assert_equal helpdesk_ticket.default_to_address, other_contact.primary_email
+
+    journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => helpdesk_ticket.customer,
+                                                                                   :from_address => helpdesk_ticket.customer.primary_email,
+                                                                                   :is_incoming => true,
+                                                                                   :message_date => Time.now)
+    journal_message.save
+    helpdesk_ticket.reload
+
+    assert_equal helpdesk_ticket.default_to_address, helpdesk_ticket.customer.primary_email
+  end
+
+  def test_create_assigned_ticket
+    user = User.find(2)
+    contact = Contact.find(1)
+    contact.assigned_to = user
+    contact.save
+
+    with_helpdesk_settings("helpdesk_assign_contact_user" => 1) do
+      issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
+
+      assert_not_nil issue
+      assert_equal issue.is_private?, false
+      assert_equal issue.assigned_to, user
+    end
+  end
+
+  def test_create_private_assigned_ticket
+    user = User.find(2)
+    contact = Contact.find(1)
+    contact.assigned_to = user
+    contact.save
+
+    with_helpdesk_settings("helpdesk_assign_contact_user" => 1, "helpdesk_create_private_tickets" => 1) do
+      issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
+
+      assert_not_nil issue
+      assert_equal issue.reload.is_private?, true
+      assert_equal issue.reload.assigned_to, user
+    end
+  end
+
+  def test_create_not_assigned_ticket_if_project_not_visible
+    user = User.find(9)
+    contact = Contact.find(2)
+    contact.assigned_to = user
+    contact.save
+
+    with_helpdesk_settings("helpdesk_assign_contact_user" => 1, "helpdesk_create_private_tickets" => 0) do
+      issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
+
+      assert_not_nil issue
+      assert_equal issue.is_private?, false
+      assert_nil issue.assigned_to
+    end
+  end
+
+  def test_autoclose
+    issue = Issue.find(1)
+    initial_status = issue.status
+    issue.status = IssueStatus.find(2)
+    issue.created_on = issue.created_on - 2.hours
+    issue.save!
+    issue.reload
+    status_to = IssueStatus.last
+    with_helpdesk_settings("helpdesk_autoclose_tickets_after" => 1,
+                           "helpdesk_autoclose_from_status" => issue.status_id,
+                           "helpdesk_autoclose_to_status" => status_to.id,
+                           "helpdesk_autoclose_tickets_time_unit" => 'hour') do
+      HelpdeskTicket.autoclose(issue.project)
+      issue.reload
+      assert_equal status_to, issue.status
+    end
+  ensure
+    issue.update_attributes(:status => initial_status)
+  end
+
+  def test_dont_autoclose_new_ticket
+    issue = Issue.find(1).copy
+    # change status
+    issue.status = IssueStatus.find(2)
+    issue.save!
+    status_to = IssueStatus.last
+    with_helpdesk_settings("helpdesk_autoclose_tickets_after" => 1,
+                           "helpdesk_autoclose_from_status" => issue.status_id,
+                           "helpdesk_autoclose_to_status" => status_to.id,
+                           "helpdesk_autoclose_tickets_time_unit" => 'hour') do
+      HelpdeskTicket.autoclose(issue.project)
+      issue.reload
+      assert status_to != issue.status
+    end
+  end
+
+  def test_autoclose_off
+    issue = Issue.find(1)
+    initial_status = issue.status
+    issue.status = IssueStatus.find(2)
+    issue.save
+    issue.reload
+    status_to = IssueStatus.last
+    with_helpdesk_settings("helpdesk_autoclose_tickets_after" => nil,
+                           "helpdesk_autoclose_from_status" => issue.status_id,
+                           "helpdesk_autoclose_to_status" => status_to.id,
+                           "helpdesk_autoclose_tickets_time_unit" => 'hour') do
+      HelpdeskTicket.autoclose(issue.project)
+      issue.reload
+      assert status_to != issue.status
+    end
+  ensure
+    issue.update_attributes(:status => initial_status)
+  end
+
+end
@@ -0,0 +1,38 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class IssueQueryPatchTest < ActiveSupport::TestCase
+  fixtures :projects, :users, :members, :member_roles, :roles,
+           :groups_users,
+           :trackers, :projects_trackers,
+           :enabled_modules,
+           :issue_statuses, :issue_categories, :issue_relations, :workflows,
+           :enumerations,
+           :issues, :journals, :journal_details,
+           :custom_fields, :custom_fields_projects, :custom_fields_trackers, :custom_values
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                   ])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+
+  def test_issues_with_company_filter
+    # Equals
+    @query = IssueQuery.new(:name => '_', :filters => { 'customer_company' => {:operator => '=', :values => ['Domoway']}})
+    assert_equal [1,2,5].sort, @query.issues.map(&:id).sort
+    # Contains
+    @query = IssueQuery.new(:name => '_', :filters => { 'customer_company' => {:operator => '~', :values => ['omowa']}})
+    assert_equal [1,2,5].sort, @query.issues.map(&:id).sort
+    # Is not null
+    @query = IssueQuery.new(:name => '_', :filters => { 'customer_company' => {:operator => '*', :values => ['']}})
+    assert_equal [1,2,5].sort, @query.issues.map(&:id).sort
+
+    # Is null
+    Contact.find(3).update_attribute(:company, 'company_name')
+    @query = IssueQuery.new(:name => '_', :filters => { 'customer_company' => {:operator => '!*', :values => ['']}})
+    assert (not @query.issues.any?)
+  end
+
+end
@@ -0,0 +1,10 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class JournalMessageTest < ActiveSupport::TestCase
+  fixtures :journal_messages
+
+  # Replace this with your real tests.
+  def test_truth
+    assert true
+  end
+end
@@ -0,0 +1,177 @@
+require File.expand_path('../../test_helper', __FILE__)
+
+class MailHandlerPatchTest < ActiveSupport::TestCase
+  fixtures :projects,
+           :users,
+           :roles,
+           :members,
+           :member_roles,
+           :issues,
+           :issue_statuses,
+           :versions,
+           :trackers,
+           :projects_trackers,
+           :issue_categories,
+           :enabled_modules,
+           :enumerations,
+           :attachments,
+           :workflows,
+           :custom_fields,
+           :custom_values,
+           :custom_fields_projects,
+           :custom_fields_trackers,
+           :time_entries,
+           :journals,
+           :journal_details,
+           :queries
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
+                                                                                                                    :contacts_projects,
+                                                                                                                    :contacts_issues,
+                                                                                                                    :deals,
+                                                                                                                    :notes,
+                                                                                                                    :tags,
+                                                                                                                    :taggings,
+                                                                                                                    :queries])
+
+  RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
+                                                                                                                             :helpdesk_tickets])
+
+  fixtures :email_addresses if ActiveRecord::VERSION::MAJOR >= 4
+
+  include RedmineHelpdesk::TestHelper
+
+  def setup
+    RedmineHelpdesk::TestCase.prepare
+
+    ActionMailer::Base.deliveries.clear
+    Setting.host_name = 'mydomain.foo'
+    Setting.protocol = 'http'
+    Setting.plain_text_mail = '0'
+
+    Setting.notified_events = Redmine::Notifiable.all.collect(&:name)
+  end
+
+  def test_send_mail_to_contact
+    issue = Issue.find(5)
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    RedmineHelpdesk.settings["send_note_by_default"] = false
+    journal = submit_email('reply_from_mail.eml')
+    assert_instance_of Journal, journal
+    assert !journal.new_record?
+    assert last_email.to.include?(contact.emails.first)
+    assert !last_email.parts.first.body.to_s.blank?
+    journal.reload
+    assert_no_match /^@@sendmail@@\s*/, journal.notes
+    assert_match /This is a reply from mail/, journal.notes
+  end
+
+  def test_send_mail_to_contact_by_default
+    issue = Issue.find(5)
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    RedmineHelpdesk.settings["send_note_by_default"] = true
+    journal = submit_email('reply_from_mail_by_default.eml')
+    assert_instance_of Journal, journal
+    assert !journal.new_record?
+    assert_equal issue.helpdesk_ticket.from_address, last_email.to.first.to_s
+    assert !last_email.parts.first.body.to_s.blank?
+    journal.reload
+    assert_match /This is a reply from mail by default/, journal.notes
+  end
+
+  def test_should_assign_user_to_unassigned_issue
+    issue = Issue.find(5)
+    issue.assigned_to = nil
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    RedmineHelpdesk.settings["send_note_by_default"] = true
+    journal = submit_email('reply_from_mail_by_default.eml')
+    assert_instance_of Journal, journal
+    assert_equal journal.user, journal.issue.assigned_to
+  end
+
+  def test_should_assign_new_status
+    issue = Issue.find(5)
+    issue.assigned_to = User.find(2)
+    issue.status_id = IssueStatus.last.id
+    ContactsSetting[:helpdesk_new_status, issue.project_id] = IssueStatus.first.id
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    RedmineHelpdesk.settings["send_note_by_default"] = true
+    journal = submit_email('reply_from_mail_by_default.eml')
+    assert_instance_of Journal, journal
+    journal.reload
+    assert_equal IssueStatus.first, journal.issue.status
+  end
+
+  def test_should_not_send_mail_to_contact_by_default
+    issue = Issue.find(5)
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    RedmineHelpdesk.settings["send_note_by_default"] = false
+    journal = submit_email('reply_from_mail_by_default.eml')
+    assert_instance_of Journal, journal
+    assert_equal "", last_email.to.first.to_s
+  end
+
+  def test_should_not_send_mail_to_contact_by_default_with_empty_body
+    issue = Issue.find(5)
+    contact = Contact.find(1)
+    issue.helpdesk_ticket = HelpdeskTicket.new(:customer => contact,
+                                              :issue => issue,
+                                              :from_address => contact.primary_email,
+                                              :ticket_date => Time.now)
+    issue.save!
+    assert_not_equal 'Closed', issue.status.name
+    RedmineHelpdesk.settings["send_note_by_default"] = true
+    Setting.mail_handler_body_delimiters = "---- This should be cutted ----"
+    journal = submit_email('reply_from_mail_with_keywords.eml', :allow_override => ['status'])
+    assert_instance_of Journal, journal
+    assert_nil ActionMailer::Base.deliveries.last
+    assert_nil journal.journal_message
+  end
+
+  def test_should_receive_to_tagged_response_to_issue
+    ActionMailer::Base.deliveries.clear
+    issue = Issue.find(1)
+    journal = submit_email('reply_from_mail_with_tag.eml', :issue => { :project_id => 'ecookbook' })
+    assert_equal Journal, journal.class
+    assert !journal.new_record?
+    journal.reload
+    issue.reload
+    assert_equal issue, journal.issue
+  end
+
+  def test_should_receive_cc_tagged_response_to_issue
+    ActionMailer::Base.deliveries.clear
+    issue = Issue.find(2)
+    journal = submit_email('reply_from_mail_with_tag_in_cc.eml', :issue => { :project_id => 'ecookbook' })
+    assert_equal Journal, journal.class
+    assert !journal.new_record?
+    journal.reload
+    issue.reload
+    assert_equal issue, journal.issue
+  end
+end