{ "queues": [ { "name": "unassigned", "where": ["@unassigned"], "max_tickets": 100, "order": "newest-updated-first" }, { "name": "triage-needed-5d", "where": ["@triage-needed-5d"], "max_tickets": 100, "order": "newest-updated-first" }, { "name": "helpdesk-email-eq-company", "where": ["@helpdeskEmailMatchCompany"], "max_tickets": 200, "order": "newest-updated-first" } ] }