Jason Thistlethwaite
201 lines
7.9 KiB
Ruby
201 lines
7.9 KiB
Ruby
require File.expand_path('../../test_helper', __FILE__)
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include RedmineHelpdesk::TestHelper
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class HelpdeskTicketTest < ActiveSupport::TestCase
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fixtures :projects,
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:users,
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:roles,
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:members,
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:member_roles,
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:issues,
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:issue_statuses,
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:versions,
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:trackers,
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:projects_trackers,
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:issue_categories,
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:enabled_modules,
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:enumerations,
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:attachments,
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:workflows,
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:custom_fields,
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:custom_values,
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:custom_fields_projects,
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:custom_fields_trackers,
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:time_entries,
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:journals,
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:journal_details,
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:queries
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RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts).directory + '/test/fixtures/', [:contacts,
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:contacts_projects,
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:contacts_issues,
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:deals,
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:notes,
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:tags,
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:taggings,
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:queries])
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RedmineHelpdesk::TestCase.create_fixtures(Redmine::Plugin.find(:redmine_contacts_helpdesk).directory + '/test/fixtures/', [:journal_messages,
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:helpdesk_tickets])
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def setup
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Setting.default_language = 'en'
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RedmineHelpdesk::TestCase.prepare
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ActionMailer::Base.deliveries.clear
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Setting.host_name = 'mydomain.foo'
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Setting.protocol = 'http'
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Setting.plain_text_mail = '0'
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end
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def test_should_calculate_reaction_date_from_first_journal
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helpdesk_ticket = HelpdeskTicket.find(1)
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issue = helpdesk_ticket.issue
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journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => helpdesk_ticket.customer, :to_address => helpdesk_ticket.customer.primary_email)
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journal_message.save
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helpdesk_ticket.reload
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helpdesk_ticket.calculate_metrics
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assert_equal 2, issue.journals.count
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assert_equal helpdesk_ticket.reaction_time, issue.journals.order(:created_on).first.created_on - helpdesk_ticket.ticket_date.utc
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end
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def test_ticket_token
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helpdesk_ticket = HelpdeskTicket.find(1)
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first_user = User.find(1)
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second_user = User.find(2)
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second_user.pref['time_zone'] = 'Monterrey'
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User.current = first_user
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first_token = helpdesk_ticket.token
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User.current = second_user
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second_token = helpdesk_ticket.token
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assert_equal first_token, second_token
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end
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def test_should_change_default_destination_form_outgoing_email
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helpdesk_ticket = HelpdeskTicket.find(1)
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issue = helpdesk_ticket.issue
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other_contact = Contact.find(2)
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journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => other_contact,
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:from_address => other_contact.primary_email,
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:is_incoming => true,
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:message_date => Time.now)
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journal_message.save
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helpdesk_ticket.reload
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assert_equal helpdesk_ticket.default_to_address, other_contact.primary_email
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journal_message = issue.journals.order(:created_on).last.build_journal_message(:contact => helpdesk_ticket.customer,
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:from_address => helpdesk_ticket.customer.primary_email,
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:is_incoming => true,
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:message_date => Time.now)
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journal_message.save
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helpdesk_ticket.reload
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assert_equal helpdesk_ticket.default_to_address, helpdesk_ticket.customer.primary_email
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end
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def test_create_assigned_ticket
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user = User.find(2)
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contact = Contact.find(1)
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contact.assigned_to = user
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contact.save
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with_helpdesk_settings("helpdesk_assign_contact_user" => 1) do
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issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
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assert_not_nil issue
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assert_equal issue.is_private?, false
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assert_equal issue.assigned_to, user
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end
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end
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def test_create_private_assigned_ticket
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user = User.find(2)
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contact = Contact.find(1)
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contact.assigned_to = user
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contact.save
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with_helpdesk_settings("helpdesk_assign_contact_user" => 1, "helpdesk_create_private_tickets" => 1) do
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issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
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assert_not_nil issue
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assert_equal issue.reload.is_private?, true
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assert_equal issue.reload.assigned_to, user
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end
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end
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def test_create_not_assigned_ticket_if_project_not_visible
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user = User.find(9)
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contact = Contact.find(2)
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contact.assigned_to = user
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contact.save
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with_helpdesk_settings("helpdesk_assign_contact_user" => 1, "helpdesk_create_private_tickets" => 0) do
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issue = submit_helpdesk_email('new_issue_to_contact.eml', :issue => { :project_id => 'onlinestore' })
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assert_not_nil issue
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assert_equal issue.is_private?, false
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assert_nil issue.assigned_to
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end
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end
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def test_autoclose
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issue = Issue.find(1)
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initial_status = issue.status
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issue.status = IssueStatus.find(2)
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issue.created_on = issue.created_on - 2.hours
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issue.save!
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issue.reload
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status_to = IssueStatus.last
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with_helpdesk_settings("helpdesk_autoclose_tickets_after" => 1,
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"helpdesk_autoclose_from_status" => issue.status_id,
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"helpdesk_autoclose_to_status" => status_to.id,
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"helpdesk_autoclose_tickets_time_unit" => 'hour') do
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HelpdeskTicket.autoclose(issue.project)
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issue.reload
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assert_equal status_to, issue.status
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end
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ensure
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issue.update_attributes(:status => initial_status)
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end
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def test_dont_autoclose_new_ticket
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issue = Issue.find(1).copy
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# change status
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issue.status = IssueStatus.find(2)
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issue.save!
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status_to = IssueStatus.last
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with_helpdesk_settings("helpdesk_autoclose_tickets_after" => 1,
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"helpdesk_autoclose_from_status" => issue.status_id,
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"helpdesk_autoclose_to_status" => status_to.id,
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"helpdesk_autoclose_tickets_time_unit" => 'hour') do
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HelpdeskTicket.autoclose(issue.project)
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issue.reload
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assert status_to != issue.status
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end
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end
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def test_autoclose_off
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issue = Issue.find(1)
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initial_status = issue.status
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issue.status = IssueStatus.find(2)
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issue.save
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issue.reload
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status_to = IssueStatus.last
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with_helpdesk_settings("helpdesk_autoclose_tickets_after" => nil,
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"helpdesk_autoclose_from_status" => issue.status_id,
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"helpdesk_autoclose_to_status" => status_to.id,
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"helpdesk_autoclose_tickets_time_unit" => 'hour') do
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HelpdeskTicket.autoclose(issue.project)
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issue.reload
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assert status_to != issue.status
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end
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ensure
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issue.update_attributes(:status => initial_status)
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end
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end
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