Jason Thistlethwaite
52 lines
2.0 KiB
Ruby
52 lines
2.0 KiB
Ruby
namespace :redmine do
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namespace :plugins do
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namespace :helpdesk do
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desc <<-END_DESC
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Update Helpdesk tickets from issue contacts
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Issue attributes control options:
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project=PROJECT identifier of the target project
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status=STATUS name of the target status
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tracker=TRACKER name of the target tracker
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category=CATEGORY name of the target category
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priority=PRIORITY name of the target priority
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Examples:
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rake redmine:plugins:helpdesk:update_tickets RAILS_ENV="production" \\
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project=foo
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END_DESC
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task :update_tickets => :environment do
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return "project should be selected" unless ENV['project']
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project = Project.find(ENV['project'])
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issues = project.issues.includes(:contacts).where("contacts.id IS NOT NULL")
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issues.each do |issue|
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if issue.helpdesk_ticket.blank? && issue.contacts && contact = issue.contacts.first
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helpdesk_ticket = HelpdeskTicket.new(:from_address => contact.primary_email,
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:to_address => HelpdeskSettings["helpdesk_answer_from", project.id],
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:ticket_date => issue.created_on,
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:customer => contact,
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:issue => issue,
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:source => HelpdeskTicket::HELPDESK_EMAIL_SOURCE)
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message_file = issue.attachments.where(:filename => 'message.eml').first
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helpdesk_ticket.message_file = message_file if message_file
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helpdesk_ticket.save
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end
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end
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JournalMessage.where(:message_date => nil).each do |message|
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message.message_date = message.journal.created_on if message.journal
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message.save
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end
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Attachment.where(:container_type => 'ContactJournal').update_all(:container_type => 'JournalMessage')
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end
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end
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end
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end
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