Jason Thistlethwaite
84 lines
3.0 KiB
Ruby
84 lines
3.0 KiB
Ruby
module HelpdeskHelper
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def helpdesk_ticket_source_icon(helpdesk_ticket)
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case helpdesk_ticket.source
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when HelpdeskTicket::HELPDESK_EMAIL_SOURCE
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"icon-email"
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when HelpdeskTicket::HELPDESK_PHONE_SOURCE
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"icon-call"
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when HelpdeskTicket::HELPDESK_WEB_SOURCE
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"icon-web"
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when HelpdeskTicket::HELPDESK_TWITTER_SOURCE
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"icon-twitter"
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else
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"icon-helpdesk"
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end
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end
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def helpdesk_tickets_source_for_select
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[[l(:label_helpdesk_tickets_email), HelpdeskTicket::HELPDESK_EMAIL_SOURCE.to_s],
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[l(:label_helpdesk_tickets_phone), HelpdeskTicket::HELPDESK_PHONE_SOURCE.to_s],
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[l(:label_helpdesk_tickets_web), HelpdeskTicket::HELPDESK_WEB_SOURCE.to_s],
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[l(:label_helpdesk_tickets_conversation), HelpdeskTicket::HELPDESK_CONVERSATION_SOURCE.to_s]
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]
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end
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def helpdesk_send_as_for_select
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[[l(:label_helpdesk_not_send), ''],
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[l(:label_helpdesk_send_as_notification), HelpdeskTicket::SEND_AS_NOTIFICATION.to_s],
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[l(:label_helpdesk_send_as_message), HelpdeskTicket::SEND_AS_MESSAGE.to_s]
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]
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end
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def show_customer_vote(vote, comment)
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case vote
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when 2
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generate_vote_link(vote, 'icon-awesome', comment)
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when 1
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generate_vote_link(vote, 'icon-justok', comment)
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when 0
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generate_vote_link(vote, 'icon-notgood', comment)
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end
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end
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def generate_vote_link(vote, vote_class, title)
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"<div class='icon #{ vote_class }' title='#{ title }'>#{ HelpdeskTicket.vote_message(vote) }</div>".html_safe
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end
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def render_helpdesk_chart(report_name, issues_scope)
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render :partial => 'helpdesk_reports/chart', :locals => { :report => report_name, :issues_scope => issues_scope }
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end
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def helpdesk_time_label(seconds)
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hours, minutes = seconds.divmod(60).first.divmod(60)
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"#{hours}<span>#{l(:label_helpdesk_hour)}</span> #{minutes}<span>#{l(:label_helpdesk_minute)}</span>".html_safe
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end
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def slim_helpdesk_time_label(seconds)
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hours, minutes = seconds.divmod(60).first.divmod(60)
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"#{hours}#{l(:label_helpdesk_hour)} #{minutes}#{l(:label_helpdesk_minute)}".html_safe
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end
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def progress_in_percents(value)
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return '0%'.html_safe if value.zero?
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"<span class='caret #{value > 0 ? 'pos' : 'neg'}'></span>#{value}%".html_safe
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end
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def mirror_progress_in_percents(value)
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return '0%'.html_safe if value.zero?
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"<span class='caret #{value < 0 ? 'mirror_pos' : 'mirror_neg'}'></span>#{value}%".html_safe
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end
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def process_deviation(before, now, time = true)
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["#{l(:label_helpdesk_report_previous)}: #{time ? slim_helpdesk_time_label(before) : before}",
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"#{l(:label_helpdesk_report_deviation)}: #{time ? slim_helpdesk_time_label(calculate_deviation(before, now)) : calculate_deviation(before, now)}"].join("\n").html_safe
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end
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def calculate_deviation(before, now)
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before > now ? before - now : now - before
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end
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def helpdesk_reply_link
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link_to l(:label_helpdesk_reply), edit_issue_path(@issue), :onclick => 'showWithSendAndScrollTo("update", "issue_notes"); return false;', :class => 'icon icon-reply'
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end
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end
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