Jason Thistlethwaite
51 lines
2.6 KiB
Ruby
51 lines
2.6 KiB
Ruby
require 'redmine'
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Redmine::Plugin.register :redmine_contacts_helpdesk do
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name "Redmine Helpdesk plugin (PRO version)"
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author 'RedmineUP'
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description 'This is a Helpdesk plugin for Redmine'
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version '3.0.9'
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url 'https://www.redmineup.com/pages/plugins/helpdesk'
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author_url 'mailto:support@redmineup.com'
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requires_redmine :version_or_higher => '2.3'
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begin
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requires_redmine_plugin :redmine_contacts, :version_or_higher => '4.0.9'
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rescue Redmine::PluginNotFound => e
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raise "Please install redmine_contacts plugin"
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end
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settings :default => {
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"helpdesk_answer_from" => '',
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"helpdesk_add_contact_notes" => '1',
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"helpdesk_answer_subject" => 'Re: {%ticket.subject%} [{%ticket.tracker%} #{%ticket.id%}]',
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"helpdesk_first_answer_subject" => '{%ticket.project%} support message [{%ticket.tracker%} #{%ticket.id%}]',
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"helpdesk_first_answer_template" => "Hello, {%contact.first_name%}\n\nWe hereby confirm that we have received your message.\n\nWe will handle your request and get back to you as soon as possible.\n\nYour request has been assigned the following case ID #\{%ticket.id%}.",
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"helpdesk_assign_contact_user" => 0,
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"helpdesk_create_private_tickets" => 0,
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"helpdesk_autoclose_tickets_time_unit" => 'day'
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}, :partial => 'settings/helpdesk'
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project_module :contacts_helpdesk do
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permission :view_helpdesk_tickets, :helpdesk => [:show_original],
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:helpdesk_search => [:usage, :ticket_by_issue, :issues_by_contact, :messages_by_issue, :contact_timeline],
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:canned_responses => [:add]
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permission :view_helpdesk_reports, :helpdesk_reports => [:show, :render_chart]
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permission :send_response, :issues => [:send_helpdesk_response, :email_note],
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:helpdesk => [:show_original, :create_ticket, :delete_spam]
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permission :edit_helpdesk_settings, :helpdesk => [:save_settings, :get_mail]
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permission :edit_helpdesk_tickets, :helpdesk_tickets => [:update, :edit, :destroy]
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# Canned responses
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permission :manage_public_canned_responses, {:canned_responses => [:new, :create, :edit, :update, :destroy]}, :require => :member
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permission :manage_canned_responses, {:canned_responses => [:new, :create, :edit, :update, :destroy]}, :require => :loggedin
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end
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menu :admin_menu, :helpdesk, {:controller => 'settings', :action => 'plugin', :id => "redmine_contacts_helpdesk"}, :caption => :label_helpdesk, :param => :project_id, :html => {:class => 'icon'}
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activity_provider :helpdesk_tickets, :default => false, :class_name => ['HelpdeskTicket', 'JournalMessage']
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end
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require 'redmine_helpdesk'
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