Jason Thistlethwaite
38 lines
966 B
YAML
38 lines
966 B
YAML
ticket001:
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id: 1
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contact_id: 1
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issue_id: 1
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from_address: "test1@mail.address"
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ticket_date: "<%= 10.days.ago.to_s(:db) %>"
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source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
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is_incoming: true
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first_response_time: 3600
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reaction_time: 13521
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ticket002:
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id: 2
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contact_id: 2
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issue_id: 2
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from_address: "test2@mail.address"
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ticket_date: "<%= 100.days.ago.to_s(:db) %>"
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source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
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first_response_time: 7800
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is_incoming: true
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ticket003:
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id: 3
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contact_id: 1
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issue_id: 5
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from_address: "test1@mail.address"
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ticket_date: "<%= 2.hours.ago.to_s(:db) %>"
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source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
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is_incoming: false
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first_response_time: 9200
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ticket004:
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id: 4
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contact_id: 3
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issue_id: 8
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from_address: "test1@mail.address"
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ticket_date: "<%= 2.hours.ago.to_s(:db) %>"
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source: <%= HelpdeskTicket::HELPDESK_EMAIL_SOURCE %>
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is_incoming: false
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first_response_time: 9200
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