Merge branch 'master' of github.com:LogisticsDoneRight/LDRDocs

Definitions/5S.md

@@ -1,3 +1,8 @@
+---
+tags:
+  - CI
+---
+
 #intendedProcesses #lean
 
 5S is a five-step methodology for creating a more organized and productive workspace: **Sort, Straighten, Shine, Standardize, and Sustain**. 5S serves as a foundation for deploying more advanced lean production tools and processes. 5S goes hand in hand with [[STOW]]. 5S is geared towards optimizing the physical space in the work place to improve quality, safety, and efficiency.

Definitions/ALC.md

@@ -0,0 +1,5 @@
+---
+aliases:
+  - alternate lookup code
+---
+An ALC or alternate lookup code is a sticker we often assign to packages as a standard way to identify and work with them. It is a unique code for specifically that package, and it can be scanned in numerous tools to research or update things about a package and it's contents.

Definitions/Chaotic Storage.md

@@ -0,0 +1,12 @@
+Chaotic storage is like organized confusion. It’s an organic shelving system without permanent areas or sections. That means there is no area just for books, or a place just for televisions (like you might expect in a retail store layout). The product’s characteristics and attributes are mostly irrelevant. What’s important is the unique barcode associated with every product that enters the warehouse.
+
+Chaotic storage is often more effective than other storage systems because it makes the better use of smaller spaces.
+
+## Hybrid Chaotic Storage
+At LDR we use hybrid chaotic storage by utilizing a more detailed, granular system of bins and locations. See [[Location Naming]] for more details.
+
+## Relevant links
+
+https://www.waspbarcode.com/buzz/why-chaotic-storage-is-perhaps-the-best
+https://www.interlakemecalux.com/blog/chaotic-storage-advantages
+https://twistedsifter.com/2012/12/inside-amazons-chaotic-storage-warehouses/

Definitions/Craftsman Method.md

@@ -1,8 +1,12 @@
-A Craftsman Method refers to doing work in a way that one person does the whole process from start to finish, usually without any helpers.
+---
+aliases:
+  - craftsman process
+---
+A Craftsman Method refers to doing work in a way that one person does the whole process from start to finish, usually without any helpers. Any helpers involved typically assist by taking over surrounding tasks like cleaning so the primary worker can focus more of their time on their work.
 
-A Craftsman Method is often the way a new process or project is tested to figure out the basic way to do the job, especially if the work is complicated or involves a lot of critical thinking.
+A Craftsman Method is often the way a new process or project is tested to figure out the basic way to do the job, especially if the work is complicated, involves a lot of critical thinking, or requires a lot of trial and error to figure out how to do the job.
 
-If we decide to continue doing such a job longterm or scale up the project by bringing in more work, we try to move away from using a Craftsman Method because it is harder to scale and more error prone.
+If we decide to continue doing such a job long-term or scale up the project by bringing in more work, we try to move away from using a Craftsman Method because it is harder to scale and more error prone.
 
 Let's talk about some of the reasons we do that.
 
@@ -16,11 +20,6 @@ Another reason has to do with having a [[single point of failure]]. We are setti
 We place a high value on people who can use a Craftsman Method to explore a new process and then move on to a different problem. People who can do that are frequently promoted, given raises, bonuses, and other rewards. The key indicator of success is that either we quickly figured out the project doesn't make sense to keep doing or we figured out a more repeatable method because lots of people will pay for the same thing if it's more affordable.
 
 On the flip side, people who gravitate towards using the Craftsman Method for a single project long-term are usually a bad fit for our business model. Regardless of their work ethic, personality, or anything like that, such people don't usually thrive with us. They would be better off starting their own small business (and we think they should). The reason is more or less that we don't have the money and resources to gamble that they will eventually figure out how to scale the work and make significant money. However, if they're honest and forthright about their passion for the particular problem they're solving, we are very supportive of them branching out on their own to create their own company.
-
-At the time of writing, that is going on with [[Dorian McGruder]] in regards to computer repair. We have one customer who needs computer repair occassionally, and Dorian used a Craftsman Method to do it. The customer has been very happy with the results. However, we haven't seen a clear way to scale computer repair to other customers. Meanwhile, Dorian's attitude and critical thinking have high value on other projects in the business. He's working on launching a computer repair and custom PC business as a side gig while still working with us.
-
-#radicalTransparency 
-
 ## Why is a Craftsman Method more error prone?
 Mainly because people aren't perfect. As a person grows more tired their own ability to notice how tired they are degrades. With one expert doing the work start to finish without anyone to assist or catch mistakes, errors will *always* happen. That is less of an issue when the work's being done for a customer who has a burning desire for a solution.
 

Definitions/Double Handling.md

@@ -19,18 +19,11 @@ Imagine you are unloading a truck and you stack the packages on the floor. Later
 ### Sorting SKUs by stacking items on the floor might be double handling
 Imagine you are opening several boxes of products to sort the contents by SKU and then repackage them into cases. If you do that by opening every box and stacking the items on the floor, you are probably double handling. As a more efficient alternative, you could instead open one box at a time on a table, sort each item, and put it into a box for that SKU.
 
-
-How to Identify Double Handling?
+#### How to Identify Double Handling?
 
 To identify double handling in your warehouse or production environment, look for any unnecessary movement of goods that may be occurring. Questions you can ask yourself include: 
 - Are there any areas where goods could be moved more efficiently? 
 - Are there any processes that require more than one person to move a product from one place to another? 
 - Is the route that products take through the warehouse long and winding? 
 - Is there a lack of clear pathways between different parts of the facility? 
-- Are workers moving goods further than they need to before they reach their destination? 
-
-
-What Can Be Done About Double Handling?
-
-Once you have identified areas where double handling may be occurring, there are several steps you can take to reduce it: 
-- Streamline processes by finding ways to move
+- Are workers moving goods further than they need to before they reach their destination? 

Definitions/Fulfillment.md

@@ -1,4 +1,4 @@
-Fulfillment referers to picking, packing, and shipping products to be sent to another destination.
+Fulfillment refers to picking, packing, and shipping products to be sent to another destination.
 
 Included with fulfillment:
 - Packing products for safe shipping to their destination;
@@ -6,4 +6,4 @@ Included with fulfillment:
 - Applying up to 1 customer-provided paper insert;
 - Nothing that requires opening or modifying an actual product.
 
-For example, if a customer wants us to send out 100 coffee mugs, and each mug is already individually bubblewrapped or boxed, then it's Fulfillment. If they need us to perform the bubble wrapping or whatever *before* it can be shipped, then it is Prep. The reason for this is that customers are *supposed* to provide Prep instructions we're able to carry out during (or shorlty after) the receiving process. They are not supposed to wait until they want to ship the products.
+For example, if a customer wants us to send out 100 coffee mugs, and each mug is already individually bubble wrapped or boxed, then it's Fulfillment. If they need us to perform the bubble wrapping or whatever *before* it can be shipped, then it is Prep. The reason for this is that customers are *supposed* to provide Prep instructions we're able to carry out during (or shortly after) the receiving process. They are not supposed to wait until they want to ship the products.

Definitions/Iranian Satanism.md

@@ -1,5 +1,5 @@
-Iranian Satanism is a term coined by Jason Thistlethwaite and Ty Steiman to describe self-sabotaging behavior that is conducted in a zealous or almost fanatical manner.
+Iranian Satanism is a term coined by [[Jason Thistlethwaite]] and [[Ty Steiman]] to describe self-sabotaging behavior that is conducted in a zealous or almost fanatical manner.
 
-It has to do with a niche of people in the Middle East who seek supernatural powers from demons, and they believe that attracting the demons requires debasing themselves. They do things like roll around in piles of feces or starve themselves, acrue major debt, or other things that are obviously not good ideas... and they do it anyway.
+It has to do with a niche of people in the Middle East who seek supernatural powers from demons, and they believe that attracting the demons requires debasing themselves. They do things like roll around in piles of feces or starve themselves, accrue major debt, or other things that are obviously not good ideas... because they believe doing that will cause demons to give them special powers or rewards.
 
-In our context at work, Iranian Satanism is a euphemism for when people are doing something that makes their own job more difficult for no apparent reason, especially if they keep doing it anyway after it's pointed out.
+In our context at work, Iranian Satanism is a euphemism for when people are doing something that makes their life or job more difficult for no apparent reason, especially when they almost religiously continue doing it after it's been pointed out.

Processes/Opinions and Examples/Things you see in a warehouse.md

@@ -1,3 +1,12 @@
+---
+tags:
+  - stow
+  - storage
+  - safety
+  - bookOfDont
+  - chaoticStorage
+---
+
 This article serves as a visual guide to storage and labeling methods that tend to cause problems. Most of these things are impossible to completely avoid, but they should be avoided when it's possible and fixed when we see them.
 
 ## Why this stuff matters
@@ -56,6 +65,12 @@ This is head injury waiting to happen. Most people enjoy having their head pelte
 
 ## Labeling issues
 ![[item number defeated.jpg]]
+This is a problem because items with different conditions are apparently being stored in the same box. That can create extra room for confusion when picking orders.
+
 ![[this should be a bin.jpg]]
 ![[this should be a bin 2.jpg]]
 ![[stacking the saga continues.jpg]]
+
+## What causes this stuff? Why do people do it?
+First and foremost, this is a symptom of using [[Chaotic Storage]] without proper communication and controls in place. In traditional warehousing everything has a defined spot that's decided ahead of time, so this problem is less likely to happen. With chaotic storage, there isn't necessarily a defined place people should put things, so unless there are controls in place people will tend to put things wherever is most convenient for them.
+