Jason Thistlethwaite
64 lines
6.1 KiB
Markdown
64 lines
6.1 KiB
Markdown
The [[MP-LINE]] is a Multi-Purpose Line that allows for various projects to be processed quickly, like an assempbly line where each person has one specific job along the line.
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## Danish Jackets
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### What does the Customer want?
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This project is a great example of the most simple services that falls under [[Asset Reclamation]]. Effectively, what this customer cares about is "what got returned" and "is it re-sellable".
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### Setup
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The process is staged out into 3 basic components; Check-in, inspection, and QC
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#### Check-in
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At this step, the key is to correctly identify what order a package belongs to. Once the line lead can verify the package belongs to the correct order, the jacket needs to be correctly identified. For this project this is most easily done by comparing the SKU on the jacket's tag against the SKU listed in the order. Jackets do **not** get marked with a condition at this step, but they ***do*** receive item numbers. This step should take nor longer than a minute to complete. Once the jacket has been checked in, the item just moved to the next step.
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There are 2 competing versions of this that may be used depending on the situation.
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##### Version 1
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This is the intended version to be used for this process. The head of the line will identify the correct order for the package in hand, check both the package and the jacket in with an item number, and then push the jacket down to the next step.
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##### Version 2
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A line lead will check the package into the appropriate order and push it down the line **with** its shipping packaging. The next person will check the jacket in and assign an item number to it, then place the jacket in a gaylord to be inspected.
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This version is only intended to be used in situations where we are severely back-logged with inbound inventory for this project and we need to reduce the space used for them prior to inspection. Typically this is done over by the [[3-Day]] line.
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#### Inspection
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It is at this step that an inspector scans the item number and looksover the item. Key things to keep an eye out for are broken zippers, marred leather, tears, dry-rot, stains, or anything else that may cause the jacket to not be considered new. Sometimes the jacket may just need to be gone over with a lint roller or wiped down with a cloth before being considered new, cleaning materials will be provided for these instances.
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In most cases jackets will receive one of two conditions; either New or Defective. When performing the inspection, make sure to include the size of the jacket in the comments as well. if the jacket is to be marked as defective, be sure to include the reason for marking it so. This stage of the process should ideally take no more than a minute or two. Once complete, the jacket will move on to the next step.
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#### [[QC (Quality Control)]]
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This is the final stage in the process. The goal here is that this is the last pair of eyes on each item to catch any mistakes. The basic gist here is to check to make sure it looks like the job got done correctly and get the item off the line. If an item passes the [[QC (Quality Control)]] check they should ideally immediately go into a final [[STOW]] location. However, most often a cart or rolling rack will be used to hold the items until someone conducts [[STOW]] operations.
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If an item **does not** pass the [[QC (Quality Control)]] check, then it is to be side-lined somewhere a supervisor or higher postion to look over and address the problem.
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### FAQ
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Not everything goes according to plan. There are plenty of corner cases that may come up and pose a serious question at any step of this process. Here are a few that come up the most often:
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#### What do I do when I can't find the order for this package?
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Some times we don't always have the order information for a package. When you can't find the order ID in our system, or there is no order ID listed on the label, the best thing to do is to place it of to the side where it won't be lost. This is called "sidelining". Move on to the next package and notify your supervisor when you get a chance.
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The supervisor will then auto-request the package if no order ID can be found.
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#### What do I do when the jacket I get is not Danish's brand?
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Danish has 3 brands:
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- FJackets (Fan Jackets)
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- Decrum
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- Blingsoul Angel (BlingAngel)
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If you come across a jacket that does not have either of these brands, the best thing to do is sideline the item with it's shipping package and notify the supervisor the next time you see him/her.
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The supervisor will look over it and double check the item. If the jacket definitely doesn't match, your supervisor will check it in as an unexpected item and include photos of the shipping label and the jacket.
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#### What do I do if the jacket I have doesn't match what is in the order but it is Danish's jacket and doesn't have a tag?
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In this case, assuming you have correctly identified the order this package belongs to, there are two options:
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* **Option 1:** Sideline the jacket with its packaging and notify the supervisor
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* **Option 2:** Include photos of the packaging, label, and jacket on the order. Then check the jacket in as an unexpected item titled "Unknown Jacket" and include size at check-in if applicable.
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#### Should I cover up old FNSKUs on jackets that have been through Amazon?
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As it currently stands, no, you do not need to cover up old FNSKUs. However this is subject to change.
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#### What do I do when a package has more jackets than what the order calls for?
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There are two common scenarios when this happens.
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* **Situation 1:** There is more than one of the *same* jacket. In this case you can simply click "check in" again for the second jacket and continue as normal.
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* **Situation 2:** There is 1 or more *different* jackets in the order other than the one that the order has listed. In this case, you can add the additional jacket as an unexpected item **OR** sideline the jacket with its shipping package and notify the supervisor.
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#### What do I do if this FAQ doesn't cover my question?
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If this FAQ does not answer you question, please seek out the supervisor. If the supervisor does not have an answer to your question, ask your supervisor for assitance in filing a QC report so the question can be included here. |