Jason Thistlethwaite
42 lines
1.2 KiB
Markdown
42 lines
1.2 KiB
Markdown
# NMI bridge env + usage
|
|
|
|
**Parent:** [[entity-type-mapper]] · module `redmine_ticket_nmi.py`
|
|
|
|
## Environment
|
|
|
|
| Variable | Default | Purpose |
|
|
|----------|---------|---------|
|
|
| `NMI_CLI` | `/home/jason/projects/mrscClient-php/bin/nmi` | Path to NMI PHP CLI |
|
|
| `NMI_ENV_FILE` | `/home/jason/projects/mrscClient-php/examples/modern/.env` | Env file for credentials/endpoint |
|
|
| `NMI_MODE` | `dev` | CLI `--mode` (dev/prod as supported by nmi) |
|
|
|
|
Requires `php` on PATH.
|
|
|
|
## CLI
|
|
|
|
```bash
|
|
# Pattern extract only
|
|
./bin/rtl entities show --issue-id 41394
|
|
./bin/rtl entities scan --type tracking_ups --max-tickets 20
|
|
|
|
# Resolve / cs-brief via NMI CLI
|
|
./bin/rtl entities nmi --issue-id 41394
|
|
./bin/rtl entities nmi --issue-id 41394 --nmi-mode dev
|
|
./bin/rtl entities nmi --issue-id 41394 --as-private-note-draft # if wired; else use browse `m`
|
|
```
|
|
|
|
## Browse
|
|
|
|
After opening a ticket in `browse`, press **`m`**:
|
|
|
|
1. Runs NMI brief from extracted entities
|
|
2. Shows brief text
|
|
3. Confirms → queues **private** internal note draft
|
|
|
|
Never emails the customer.
|
|
|
|
## Safety
|
|
|
|
- NMI is read-side ops context, not customer mail
|
|
- Private note drafts still need `draft apply` (+ prod flags) to land in Redmine
|