Jason Thistlethwaite
16 lines
1.4 KiB
Markdown
16 lines
1.4 KiB
Markdown
reliable "change sku" API endpoint that corrects the SKU assigned to one or more individual_product entries owned by the same user.
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## What usually causes the problem:
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**Not confident to choose/verify SKU**: While receiving and checking in packages from someone like Moses, there we receive one or more items we can't confidently match to one of his products. Then, either:
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a) We choose an "AUTO-" sku or "add unexpected item", and type a description of what we have.
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b) We make a guess or a mistake, and and it turns out to be incorrect.
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On the employee-facing side of the portal, we have a tool for fixing this from the [[Refurbishment Panel]] and also [[Item Manager]]. Customers like Moses who want to correct the SKU chosen for an item seem to lack an intended, easy-to-use way to accomplish that.
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## Benefits and Tradeoffss about AUTO SKUs and our receiving procedures
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### Our intention should be maximal truth within a predictable timespan and price, pertaining to all handling of inventory. That includes confirming and documenting we received somethinmg addressed to the customer, even if it wasn't expected by anyone.
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AUTO skus are usually left in a "non-final condition" like [[Customer Service Needed]] until somebody does something about it. In practice, we have a persistent rumor that setting "CSN" notifies customers, most customers decide they don't want the items, and Danny is the person who deals with that. |