Jason Thistlethwaite
42 lines
2.0 KiB
Markdown
42 lines
2.0 KiB
Markdown
# Local Change Log
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This RedmineUP helpdesk plugin is maintained as local legacy code for the
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installed Redmine 3.4.4 environment. Keep entries focused on local behavior,
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rollback archives, and LAN test status.
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## 2026-04-25 - Issue API Helpdesk Contact Include
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- Purpose: let external semantic indexing keep Redmine issues as the canonical
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object while still receiving Helpdesk ticket/contact metadata.
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- Touched behavior:
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- Added `include=helpdesk` support to the Redmine issue API override.
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- Added a Helpdesk issue API serializer for ticket/customer fields.
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- Upgrade note: see `docs/redmine_issue_api_helpdesk_include.md` before
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updating Redmine core issue API views.
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- LAN test result:
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- Deployed to `192.168.50.170` with rollback backup
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`/home/reddev/redmine-plugin-backups/helpdesk-issue-api-include-20260425T094236Z`.
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- Confirmed `/issues/39779.json?include=journals,helpdesk` returns
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`helpdesk_ticket.contact` with id, name, company, and email.
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## 2026-04-21 - Helpdesk Search Read API And Outbox Coverage
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- Purpose: make helpdesk ticket and message identity first-class for external
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operational search and indexing.
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- Rollback archives:
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- `dist/redmine_contacts-4.1.2-local-before-helpdesk-search-20260421T215548Z.tar.gz`
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- `dist/redmine_contacts_helpdesk-3.0.9-local-before-helpdesk-search-20260421T215548Z.tar.gz`
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- Touched behavior:
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- Added read-only JSON endpoints under `helpdesk_search/*`.
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- Extended the existing `view_helpdesk_tickets` permission to cover those
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endpoints.
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- Added event outbox callbacks for `HelpdeskTicket` and `JournalMessage` in
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the local `redmine_event_outbox` plugin.
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- Payload policy:
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- Includes ids, direction, message id, source, and non-body address metadata.
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- Does not include full email bodies, private notes, attachment data, or BCC
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addresses.
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- LAN test result: pending. Validate by creating/updating a controlled helpdesk
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ticket and journal message, then checking `event_outbox_events` and the
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`helpdesk_search/*` JSON endpoints on the LAN Redmine copy.
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