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Clarify serial number issue for 3-day

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Jason Thistlethwaite
2024-02-08 09:05:59 -05:00
parent 89a1fdcf2e
commit 608d8f9ff8
1 changed files with 0 additions and 6 deletions
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Processes/3-Day.md
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@@ -51,12 +51,6 @@ Here's what to do:
2. Mark the item whatever condition you would choose based on those factors.
3. In the item condition comments include a note that says "Defect needs testing"
### Serial number on the item doesn't match the box or there isn't one on the box.
1. Record the serial number that is on the actual item.
2. Mention in the comment that it doesn't match what's on the box.
3. Take a picture showing both.
4. Mark the item "Customer Service Needed" with "wrong item" as the reason.
## UNEXPECTED ITEMS: Item in front of me is not what the order says it should be, or I can't tell if it's the same thing.
If there is a UPC, ASIN, model number, or other identifying information you can try searching Amazon.com or Google to get a better idea what the item is.