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redmine/docs/visual/helpdesk-ticket-rendering.md
Jason Thistlethwaite 9ee9eb3ec6 Organized
2026-10-17 20:50:35 -04:00

452 B

!message (1).eml## Helpdesk ticket rendering notes

Ticket 41753 is used here as an example.

rendered helpdesk ticket 41753 with circled areas for annotation

Ticket https://rm.ldrprep.com/issues/43025

The resulting subject is just "Let's", and it seems like this is caused by UTF-8 characters. The actual email text is as follows:

Subject: =?UTF-8?B?TGV04oCZcw==?= update your password