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redmine/docs/visual/helpdesk-ticket-rendering.md
Jason Thistlethwaite 9ee9eb3ec6 Organized
2026-10-17 20:50:35 -04:00

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![[message (1).eml]]## Helpdesk ticket rendering notes
**Ticket 41753** is used here as an example.
![rendered helpdesk ticket 41753 with circled areas for annotation](./rendered-helpdesk-ticket-41753.png)
## Ticket https://rm.ldrprep.com/issues/43025
The resulting subject is just "Let's", and it seems like this is caused by UTF-8 characters. The actual email text is as follows:
```text
Subject: =?UTF-8?B?TGV04oCZcw==?= update your password
```